As the OP said, the problem exists at Alter.net 126.96.36.199. More then likely they have a bad piece of equipment that is causing the increase in pings. EA probably has no direct control over this as it looks like MCI/Verizon equipment. I believe the datacenter is run by MCI, don't quote me on that though. And unfortunately, these things take time to troubleshoot, locate the issue and replace the defective piece of equipment. It's not like swapping a cable modem at your house.