Hi again DeludedAussie,
As you can surmise, there's a backlog in the tickets right now, and there's a delay in getting them resolved. Unfortunately, I can't influence your ticket from the forums, but it will be looked into ASAP.
Sorry that I can't do more for you on this.
Your kindness has bought another 12 hours for myself and 3 other subbers
Seriously though, it's really frustration to have to wait to use something how I want to use it since I payed for it with actual money.