Thread: Unable to login
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Beruthien's Avatar

01.18.2013 , 01:08 AM | #2 This is the last staff post in this thread.  
Greetings HeavenlySaven,

Please try the troubleshooting steps below and attempt to log in after every step as anyone of these could resolve the issue.
  • Ensure that your computers and accounts date, time and time zone are set correctly.
  • Try flushing your DNS cache.(When doing this make sure you run the cmd as administrator.)
  • If you see a patch folder in the game installation folder when the launcher is closed please delete it.
  • Remove and re-add firewall and antivirus exceptions for SWTOR.exe and Launcher.exe.
  • Run FixLauncer.
  • Download the launcher installation file from and run it over the current installation.
If these steps do not resolve the issue please come back to us.

I hope this helps!
Beruthien| BioWare Customer Service Forum Support