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01.09.2013 , 07:52 AM | #17 Click here to go to the next staff post in this thread. Next  
Heya everyone,

Please first try restarting the game. Should the issue persist, please assist us by posting the following:
  1. Geographical location
  2. ISP
  3. Name of server
  4. Traceroute
  5. Pathping

Instructions to create a Pathping and Traceroute file are in the spoiler below:

Please use the following style to post these: [spoiler]Content of the file[/spoiler]

Additionally, we would also like to ask you to contact your internet provider.

Thank you very much for your assistance in advance.
Naugor | BioWare Customer Service - Forum Support | Find help for all EA Games at Answer HQ.