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xomnow
12.21.2012 , 05:57 AM | #2
I had the exact same situation on my scoundrel. I had created the character well in advance of that reward, but hadn't leveled. When I set about leveling, I kept the box in my inventory until I hit 20. Opened it - no comms. My guess then (and now honestly) is that while the box says lvl 20 to open, to receive the comms you need to be lvl 50.

I submitted a ticket, and aside from a delay (this was months ago, nothing like the current delays people are reporting, and yeah, I know CS is swamped atm) they were able to confirm that my character qualified, that I had not received the comms, and then added them manually to my account.

I'd suspect they'd be able to do the same for you.

As an aside, on another character that has the box (lvl 42 atm), I'm waiting till 50 to open it after my experience with it.