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Nadisu's Avatar

12.20.2012 , 01:41 PM | #12
Quote: Originally Posted by Cerimon View Post
Greetings Fatal-N-Felony,

Currently our response time for support request tickets is not what we would like it to be. This is due to the large number of support requests submitted. As we work through these requests the resolution time will be reduced to the point where we will be able to action new tickets within a more satisfactory timescale. If you have submitted a ticket we ask for your patience until it is processed by our agents and that you submit only one ticket per issue as duplicate requests will induce further delay.

We apologize for any inconvenience caused.
Then why don't you hire more people.
You have used that excuse for the last 2-3 months. (maybe less, but I have seen that excuse a lot)

You're customer support has the worst rep I have ever heard of, and honestly, as a company that is something you should be quite ashamed of and be working on to better.
So will you work to better it, or are you guys happy with how it is?