Ticket # 7309532 remains closed. This was the original ticket which received a copy/paste answer telling me I was SOL.
Ticket # 7325596 remains open at this time with no reply.
The last ticket I logged, after having to resubscribe just to post this thread on the support forum, # 7337890 was put into "Locked" status with no updates.
I have not received a response of any kind regarding my email to firstname.lastname@example.org
I've not bothered calling the support number again, an hour on the phone getting the runaround was quite enough.