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12.11.2012 , 11:35 AM | #2 Click here to go to the next staff post in this thread. Next  
Thanks for the post, Grimmig. Sorry if some of the questions I have have already been covered, but it's a long & detailed post and I want to ensure that nothing is missed.

First of all, the unlocks purchased for your wife's account all took without issue, yes? That looks to be the case.

The next issue is the Crew Skill unlock. This unlock is for the skill slot itself and doesn't unlock any other crafting benefits. Sorry for any confusion in relation to this.

For the main issue, by any chance do you recall the character that you used the unlocks on, or even the approximate time that they were used. Also, did you get any error message when you tried to use them?

I'm sorry that you have had a poor experience, and hopefully we can make things right.

Thank you, and sorry again.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.