I am sorry you have had a difficult time with this issue. Unfortunately billing issues cannot be resolved via this forum. We do need you to contact our Customer Service agents via this page. One of our agents will attend to your request as soon as possible. Contacting us by phone is probably the quickest method.
We apologize for any inconvenience caused.
Both me and my wife have "tried" used that form to submit the Issue, and i say try because after cliclking submit, we both don't receive any email or confirmation on the page that it has in fact been submited. So i don't know if it has been or not. Either way many people are reporting this Issue and i'm sure they don't use my credit card so this needs to be your system failing.
I don't want you to resolve my issue in this forum, i want you to resolve the issue for everyone globaly. You are loosing paying costumer's with this attitude.