Don't know where Bioware said they have great support but they where lying or you where seeing things.
Your question probably required more than grade 3 reading skills and therefore they just copy pasted you one of there standard responses.
My advise to you is to just give up. If they removed something live without it or quit the game. Because the last person that will help you is bioware customer support.
E3 2011 EA Shareholders Meeting again i am only stateing what happend and that with this post i find a way to resolve this. I know there are alot of people who need help but 3 weeks and no result is not plesant
I won't never give up never surrender thanks for your response