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11.25.2012 , 08:22 AM | #7 Click here to go to the next staff post in this thread. Next  
Hello Cantcontrol,

We have received your ticket and it's still in queue with the appropriate department. However, we are currently experiencing a high volume of tickets which might delay your ticket response.
I am very sorry for that and I thank you for your patience. As soon as your ticket reaches the top of the queue one of our in-game agents will contact you again.
Mundako | Bioware Customer Service - Forum Support