Information Request: Crashing to Desktop
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11.01.2012 , 08:03 AM |
We are still actively investigating reports about consistent crashing to desktop during your game play, please reply to this thread with the following information:
Name of server.
Name of character(s) affected.
Frequency of crashing – how many crashes, how often?
Any potentially helpful information about crash triggers, what you are doing before a crash, etc.
Your DXDiag in spoiler tags
DxDiag's are designed to give an overview of your system's configuration, this will enable us to analyze your computer.
For troubleshooting technical issues, please post your DXDiag report and the relevant logs.
Press the [Windows] Key + [R] at the same time.
Type in ‘DxDiag’ and press ‘OK’.
This will open the DirectX Diagnostic Tool box.
At the bottom of the box is a ‘Save All information’ button. Press it.
This will open a ‘Save As’ box. Please ensure the text file is named ‘DxDiag’.
Save this to your desktop.
Open the saved file, hit Ctrl+A (select all), and then Ctrl+C (copy).
Paste that information at the bottom of your post.
Please use code or spoiler tags.
If you don’t use these then your DXDiag will fill up the page making it hard to navigate your thread.
Your reliability report in spoiler tags
For Windows 7 / Vista:
Open your Start menu and type "view reliability history" into the search box.
Select the most recent swtor.exe failure, denoted by the red circle with the white X in it.
Double-click the related Critical Event under Source.
Please post the full information of the reliability history within code tags or spoiler tags
For Windows XP:
Open your start menu, click on RUN and type “eventvwr”
Please post the full information of the last swtor.exe failure within code tags or spoiler tags
Please specify that this is indeed a crash to desktop, not a disconnect to server select screen or a logout to character select.
In an effort to keep your data organized and easy to read, please respond to the questions above in the same format!
Naugor | BioWare Customer Service - Forum Support