Top 10 Issues and Solutions: Updated June 14th, 2013
View Single Post
07.05.2012 , 07:47 AM |
7. Late/missing Cartel Coins
Monthly Coin Grants
Your monthly Complimentary Cartel Coins are granted as close as possible to the start of your billing cycle. Sometimes it may take a few extra days for the coins to appear in your account, but we will make every effort to grant them to you as close as we can to the 30-day mark. However, in case of a delay, please wait for 72 hours before contacting us.
More information on Complementary Cartel Coins can be found here:
Please note that the Cartel Coins for your security key are granted independently of your subscription ones. As a result, they will not arrive at the same time.
Purchased Cartel Coins
Cartel Coins purchased directly should arrive in-game almost instantly. You can check your updated balance by clicking the Coin icon in-game or by visiting your Cartel Coin ledger
If it is taking longer than an hour, please
contact us by phone
to let us know. Please include the approximate time that the purchase went through, whether you received a purchase confirmation mail, and whether the coins have appeared in your ledger.
Nehsa | BioWare Customer Service - Forum Support