Top 10 Issues and Solutions: Updated June 14th, 2013
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07.05.2012 , 07:43 AM |
Welcome to the Top 10 Issues and Solutions sticky thread! We're updating this thread regularly to provide you with the latest troubleshooting steps and tips for the most common issues you may have. If you cannot find what you're looking for over here, please have a look at our
Issues and Solutions database here
I’m having trouble installing/patching the game.
Antivirus false positive
My antivirus software prevents me from installing/patching/launching the game.
Black screen issues
When I click on ‘Play’ I get a black screen.
I’m being disconnected from the game on a regular basis (Error 9000, Error 4001, etc.).
Login service unavailable
Upon logging in the Launcher, I receive a ‘Login service unavailable’ error message.
Unable to retrieve patch data
When patching the game, I receive an ‘Unable to retrieve patch data’ error message.
Late/missing Cartel Coins
I’m having issues when attempting to subscribe with PayPal.
Friends referral issues
I’m having issues referring a friend and/or receive an error ‘You’ve referred the maximum number of friends available at this time’.
My payment method was rejected.
Security Question and Answer issues
I can’t remember my Security Questions and/or Answers.
Nehsa | BioWare Customer Service - Forum Support