I have been having the same issue, yes logged into all my characters, submitted in game ticket told it was a bug by auto response and to submit a bug report and ticket was closed. submitted bug report said they would forward it to correct department but I would get no reply. Submitted another ticket got another auto response saying it was a bug and submit a bug report. Second ticket had info that I already did a ticket and bug report, logged into all characters and still am having an issue.
I want to talk to someone who can fix it! I know someone can check and see I should have certain things because they have done it before and granted me what i should have had.