That information was taken directly from a post from Bioware. Unless you work for them I'd be taking what they post closer to heart.

I don't particularly like the way they're handling the launch. I've been part of quite a few betas, head starts and trials. This staggering is the lamest way to "ramp up" their servers. Its just sugar-coating that they're not ready for launch, end of story. If you advertise a head start, it should be that. If on average everyone is only going to get 1 day, state that. I'm not asking for much in all honesty. They want the pre-orders and they want my money. Its a business and I get that. But I am definately noticing very sad similarities between these folks and the "game that shall not be named" (WoW) woopsie. . . . Vague, nontransparent babble. . . I wish there was more honesty from the start. I am not impressed by ANY means. I am not looking to cancel solely on the grounds of not being in the headstart which was outlined in the pre-order. I would like to have no further dealings with them (Bioware/EA) for their poor planning, poor customer service, poor communication and overall poor atmosphere. You dont have to share my thoughts or ideas, I am just inquiring here in the customer service section for a way to cancel my pre-order.

how pathetic - day one and this happens trololololol awesome start Cryptic, woopsie

one day is total horse sh*t

How do I cancel my pre-order? This cluster**** of a head-start is not something that I simply will take and brush off as a "noble" attempt to maintain server stability during your launch. On a post i just read completely infuriated me that most people will likely get just (1) day head start?!?! I might as well not have pre-ordered if that is the case. Not only was this information not provided from the get go, it was not released until TODAY. Total horse sh*t I do not care what excuses make you folks feel better, but the fact is I pre-orderd to participate in the HEAD START. I don't care about your influx in purchases or any other excuses you throw out to the community. You have the numbers of pre-orders and you should have planned better, simple as that. Its not my job to figure out how, but when you gloat to have such a successful last beta weekend, boasting the millions of hours players put in and the million+ players you saw through your doors. . . there is no excuse for this staggered start. Tell me how to cancel my pre-order through EA

Don't particularly care if this gets deleted or trolls flame on in. . . this is clearly a stress test or you would have already "planned" accordingly to the DEMAND. PREORDERS ANYONE? You have your numbers, you know how many pre-ordered and all those that wanted to participate in the head start. It is such a crock to segragate and introduce it in crappy waves. dumb dumb dumb Hope this isn't the start of a fail game - appears to me as such.

Wasn't the purpose of your massive beta invite to crash and test your servers? I still don't understand with all the planning and preparation you are still doing diagnostic scans and tests on a game that should be live. If the "head start" was going to be a post beta test i wouldn't have pre-ordered and just joined with the masses. BET: when the game officially launches we will still have queue times.