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Question about purchasing Artifact ulocks on a F2P toon?

STAR WARS: The Old Republic > English > General Discussion
Question about purchasing Artifact ulocks on a F2P toon?

Rain-and-Thunder's Avatar


Rain-and-Thunder
03.10.2018 , 06:13 PM | #1
I'm trying to get my bf to come back to the game with me and since he is F2P he cannot ask this but we were both wondering why every time he buys artifact authorization unlock for all his toons, why he has to rebuy it every so often? If it is unlocked should it not stay unlocked? He has called the phone number a few times and they unlocked it for him, but the most recent time they just told him to buy it again. Is this just him or does anyone else have this issue?

TrixxieTriss's Avatar


TrixxieTriss
03.10.2018 , 07:33 PM | #2
If he’s ever subbed he will be preffered and it’s already unlocked. A one month sub will be cheaper than him rebuying it multple times.

casirabit's Avatar


casirabit
03.10.2018 , 07:35 PM | #3
Quote: Originally Posted by Rain-and-Thunder View Post
I'm trying to get my bf to come back to the game with me and since he is F2P he cannot ask this but we were both wondering why every time he buys artifact authorization unlock for all his toons, why he has to rebuy it every so often? If it is unlocked should it not stay unlocked? He has called the phone number a few times and they unlocked it for him, but the most recent time they just told him to buy it again. Is this just him or does anyone else have this issue?
Is he buying the account unlock? There are 2 different ones. There is the one for character and one for account unlock.
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Rain-and-Thunder's Avatar


Rain-and-Thunder
03.10.2018 , 07:38 PM | #4
He did sub once in the past or twice, but it still doesn't take.

he bought the account unlock, he has the majority of them and he doesn't not want to sub, just come on, level a bit and rp. But it never stays on his toons, he goes to use a piece of armor and it keeps saying artifact authorization required. It will stick a month or two and suddenly it is gone, like it was never there

TrixxieTriss's Avatar


TrixxieTriss
03.10.2018 , 07:42 PM | #5
Quote: Originally Posted by Rain-and-Thunder View Post
He did sub once in the past or twice, but it still doesn't take.

he bought the account unlock, he has the majority of them and he doesn't not want to sub, just come on, level a bit and rp. But it never stays on his toons, he goes to use a piece of armor and it keeps saying artifact authorization required. It will stick a month or two and suddenly it is gone, like it was never there
Seems like a bug with his particular account. My other account which is now preferred doesn’t have this problem.
How long ago did he sub? It might be because of the server mergers and hardware/data centre migration.

ElleSheepy's Avatar


ElleSheepy
03.10.2018 , 07:54 PM | #6
I didn't get the account unlock, but the character unlock I used still sticks with my main four months later. It's quite obviously a bug. Good luck with the CS.
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Rain-and-Thunder's Avatar


Rain-and-Thunder
03.10.2018 , 07:56 PM | #7
Dunno, but since he is F2P he can't post on here to them, nor submit a ticket. I've been having to speak on his behalf. XD

And it has been fixed twice now and still went back

casirabit's Avatar


casirabit
03.10.2018 , 08:28 PM | #8
Quote: Originally Posted by Rain-and-Thunder View Post
Dunno, but since he is F2P he can't post on here to them, nor submit a ticket. I've been having to speak on his behalf. XD

And it has been fixed twice now and still went back
Yea sounds like a bug. You need to explain to customer service that he brought the account unlock and it keeps bugging out. It shouldn't work like that and they shouldn't be telling you to have him repurchase it, since it is an account wide unlock.
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Rain-and-Thunder's Avatar


Rain-and-Thunder
03.10.2018 , 08:50 PM | #9
I know right, and I'm even more confused too cause someone said if your preferred you auto get it...yet he doesn't have it.

casirabit's Avatar


casirabit
03.10.2018 , 11:42 PM | #10
Quote: Originally Posted by Rain-and-Thunder View Post
I know right, and I'm even more confused too cause someone said if your preferred you auto get it...yet he doesn't have it.
Not sure about that. It has been a little over a year so maybe something changed, but when my friend was playing preferred she didn't auto get it and she had been playing since launch but went preferred and she lost the artifact unlock until the guild got together and brought her an account unlock for artifact. So unless something has changed between then and now you don't get artifact authorization automatically for being preferred.]


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