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Lost Security key and password on another account...is there anything i can do?

STAR WARS: The Old Republic > English > New Player Help
Lost Security key and password on another account...is there anything i can do?

Chugster's Avatar


Chugster
03.08.2018 , 05:57 AM | #1
I made a 2nd account last time I was preferred to act as bank alts, which are now of course redundant thanks to the legacy bank. Trouble is I cant remember the password and dont have the security key, I cant change the password without the key and I can't remove the key without the password....is there an easy way to fix this?

Its not urgent but Im pretty sure they had a few credits/CCs on that account that I would like to access
A forum post should be like a woman's skirt, long enough to cover the subject material but short enough to keep things interesting

Sith-Viscera's Avatar


Sith-Viscera
03.08.2018 , 07:24 AM | #2
Quote: Originally Posted by Chugster View Post
I made a 2nd account last time I was preferred to act as bank alts, which are now of course redundant thanks to the legacy bank. Trouble is I cant remember the password and dont have the security key, I cant change the password without the key and I can't remove the key without the password....is there an easy way to fix this?

Its not urgent but Im pretty sure they had a few credits/CCs on that account that I would like to access
Hi, Sorry for your inconvenience. I am not sure my self how to help you. Depending where you live perhaps 1 of these numbers can help you out?

BW Support Call us at:
-USA: 1-(855)-345-2186 (Support available from 9.00-21.00 CST)
-UK: +44 (0)203 0141 826 (Support available from 15.00-3.00 GMT)
-France: +33 (0) 4 81 68 10 51 (Support available from 11.00-20.00 CEST)
-Germany: + 49 (0)221 8282 9212 (Support available from 11.00-20.00 CEST)

Hope that helps you.
Good Luck, Take Care and Be Well............
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Eoinol's Avatar


Eoinol
03.08.2018 , 07:59 AM | #3
Once you have your security questions and add the security key to the same phone as the security key was on, you should have no problem getting them active again by customer service.
Vra'Kesh --- Jagdeth
Happy to help my referrals.
Main Server Darth Malgus accounts on all servers.

EmanoWanga's Avatar


EmanoWanga
03.09.2018 , 03:32 AM | #4
You can remove the security key, they will just send you an email where you click a link. If you forgot your password, you can reset it also sending an email to your inbox.