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Share the Love and Subscriber Rewards

STAR WARS: The Old Republic > English > General Discussion
Share the Love and Subscriber Rewards
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EricMusco's Avatar


EricMusco
03.01.2018 , 04:20 PM | #1 This is the last staff post in this thread.  
Hey folks,

Quick update on the share the love promotion and the Feb subscriber rewards.
  • Share the love - If you qualified for the promotion, you should now see the extra 30 days reflected on your account. If you don't see them but you feel you should have them, please contact customer support. I recommend double checking the requirements to ensure you qualified.
  • Subscriber rewards - Normally, we can grant items like this outside of a maintenance without issue. Unfortunately, we ran into an issue with this item grant that is going to require a small patch to address. We are working to schedule this for next Tuesday, March 6th, if possible. I will confirm timing and details tomorrow! Apologies for any inconvenience in the items being delayed.
Thanks everyone.

-eric
Eric Musco | Community Manager
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Eshvara's Avatar


Eshvara
03.01.2018 , 04:23 PM | #2
Thanks for the heads up and the more frequent communication lately! Sometimes issues arise, no biggie.
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Deshiel's Avatar


Deshiel
03.01.2018 , 04:56 PM | #3
Quote: Originally Posted by EricMusco View Post
Hey folks,

Quick update on the share the love promotion and the Feb subscriber rewards.
  • Share the love - If you qualified for the promotion, you should now see the extra 30 days reflected on your account. If you don't see them but you feel you should have them, please contact customer support. I recommend double checking the requirements to ensure you qualified.
Thanks everyone.

-eric
I think I am qualified but I didn't recieve the extra days. I contacted support via mail and they told me to call them, which I am not going to do, because calling from Czech Rep to another country is still too wild for me. With that, I guess thats it for me.

LordTurin's Avatar


LordTurin
03.01.2018 , 06:38 PM | #4
Quote: Originally Posted by Deshiel View Post
I think I am qualified but I didn't recieve the extra days. I contacted support via mail and they told me to call them, which I am not going to do, because calling from Czech Rep to another country is still too wild for me. With that, I guess thats it for me.
You can call via skype, that may be easier. The big requirement is not being a sub the 90 days before the promotion (I'm not sure how they count back 90 days, from the start of the promotion or from the date you resub), so I would make sure you weren't before calling (I see your last forum post was 11/12, so you were at least subbed till then, and even if you stopped paying your sub at that point, it would continue until time ran out, so you are definitely cutting it close no matter what).
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Sherden's Avatar


Sherden
03.01.2018 , 07:14 PM | #5
Well i just checked, and got the extra sub time just fine. Thanks for the heads up
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ZionHalcyon's Avatar


ZionHalcyon
03.01.2018 , 09:52 PM | #6
Quote: Originally Posted by EricMusco View Post
Hey folks,

Quick update on the share the love promotion and the Feb subscriber rewards.
  • Share the love - If you qualified for the promotion, you should now see the extra 30 days reflected on your account. If you don't see them but you feel you should have them, please contact customer support. I recommend double checking the requirements to ensure you qualified.
  • Subscriber rewards - Normally, we can grant items like this outside of a maintenance without issue. Unfortunately, we ran into an issue with this item grant that is going to require a small patch to address. We are working to schedule this for next Tuesday, March 6th, if possible. I will confirm timing and details tomorrow! Apologies for any inconvenience in the items being delayed.
Thanks everyone.

-eric
I don't suppose it's part of the patch you could extend that reward for being a subscriber an extra day - I was a day late (28th) thanks to where my payday fell LOL

Pscyon's Avatar


Pscyon
03.02.2018 , 02:14 AM | #7
Quote: Originally Posted by EricMusco View Post
Subscriber rewards - Normally, we can grant items like this outside of a maintenance without issue. Unfortunately, we ran into an issue with this item grant that is going to require a small patch to address. We are working to schedule this for next Tuesday, March 6th, if possible. I will confirm timing and details tomorrow! Apologies for any inconvenience in the items being delayed.
How incredibly surprising. Oh well, at least you aren't telling us after the fact I guess.
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Quraswren's Avatar


Quraswren
03.02.2018 , 07:42 AM | #8
Quote: Originally Posted by Pscyon View Post
How incredibly surprising. Oh well, at least you aren't telling us after the fact I guess.
I laughed a bit at it to be honest. Bioware and screw ups go hand and hand in about every way.

This was not surprising at all but you are right. Unlike the server merge where they removed the west coast server entirely, screwing over many a gamer and just didn't bother to tell anyone till after the fact. At least biwoare had the sense enough to tell us up front.
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Starscout's Avatar


Starscout
03.02.2018 , 02:35 PM | #9
I was so much in love with SWTOR that I renewed my subscription. Was such an idiot, my account was only inactive for only about 65 days or so... So my love had no happy ending. I will cancel again and will go making new love with other games.

xordevoreaux's Avatar


xordevoreaux
03.02.2018 , 02:56 PM | #10
Quote: Originally Posted by EricMusco View Post
Hey folks [snip]

[*]Subscriber rewards - Normally, we can grant items like this outside of a maintenance without issue. Unfortunately, we ran into an issue with this item grant that is going to require a small patch to address. We are working to schedule this for next Tuesday, March 6th, if possible. I will confirm timing and details tomorrow! Apologies for any inconvenience in the items being delayed.
-eric
Yep. Just gotta laugh after a while. This isn't the first time that out-of-cycle stuff was promised and then they had to do a patch to either make it work for everyone, or, in this case, make it work at all.
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