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Amazing CSR's

Osryri's Avatar

09.26.2017 , 11:18 AM | #1
So I submit a ticket regarding not being able to finish Ashara Zavros' quest chain. I specifically pointed out that there is a dialog indicator over her portrait but she won't actually speak when I return to my ship.

This is the response I get

Greetings Osryri,

My name is Maridee, one of the specialists from Star Wars ™: The Old Republic™ Customer Service. I hope you are doing well so far. Thanks for contacting us to report the issue you have encountered with unable to speak with your companion Ashara.

I'm sorry to know that you are not able to finish the romance scene with Ashara. After doing some research in the logs, It seems that you haven't notice a small indicator found at the top of your companion's picture. There will be a small icon indicating she wants to speak with you. You will need to aboard your ship and that's the time you can continue the cut romance scene with Ashara.

I haven't noticed a small indicator? You mean like the one I mentioned in my ticket. At this point, I doubt they are even reading my tickets.

kodrac's Avatar

09.26.2017 , 12:55 PM | #2
Did you reboot?
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TUXs's Avatar

09.26.2017 , 01:22 PM | #3
Quote: Originally Posted by kodrac View Post
Did you reboot?
Or did you try restarting your modem? Unplug it, count to 100 and plug it back in...that always seems to work too.
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cyrusramsey's Avatar

09.26.2017 , 01:45 PM | #4
I find that if it's not something they have a pre-set answer/solution for, but something that requires them to actually think instead of copypaste from their answer sheet, they come up with the most ludicrous of responses, which seem increase in crazy-factor exponentially depending on how much more information you give them.

I find that there are three options to improve your success in such a situation.

1. Leave out any but the most important information. A single line being best, so the others cannot confuse them.
2. Link to forum thread on the topic and claim CS fixed the issue for people there. In my experience they won't understand the forum thread anyway, assuming they ever open them, but linking to the forum seems to suddenly provide better results, even when their subsequent reasoning is just more gibberish (which it probably will be).
3. Disregard CS and find a solution yourself. This is sadly the most effective method of dealing with situations that CS doesn't have listed on their answer sheet.

If it looks like I do not think very highly of swtor CS.... well.. then you're not wrong.

I hope it works out for you.

Osryri's Avatar

09.26.2017 , 08:18 PM | #5
Quote: Originally Posted by kodrac View Post
Did you reboot?
Of course, I've rebooted several times. This has been going on for a while now. That wasn't that point though. I told them that there was a dialog indicator in the ticket and their answer was that I didn't notice the indicator.

Osryri's Avatar

09.26.2017 , 08:30 PM | #6
Quote: Originally Posted by TUXs View Post
Or did you try restarting your modem? Unplug it, count to 100 and plug it back in...that always seems to work too.
LOL I do not miss the days of needing a modem.

revjasonlee's Avatar

09.26.2017 , 08:31 PM | #7
Try reinstalling Windows. :P

Vodolebon's Avatar

09.27.2017 , 07:51 PM | #8
Small question for OP: exactly how did you return to your ship? Get to the hangar and enter your ship by foot.
Cause i wouldn't be surprised the if quest didn't update if you fast travel to it.

Also, unless it's restricted to the ship, try going in a cantina to trigger that dialogue.

Ofcolombia's Avatar

09.27.2017 , 08:55 PM | #9
This is an old bug, I had it way back when. I, unfortunately, do not remember what the fix was.

OwenBrooks's Avatar

09.28.2017 , 10:45 PM | #10
The fix is if the companion mission defiance is in the mission log and its info is blank (bug) it needs to be dropped.

Once the mission is dropped Ashara will be able to speak again.

Unless the CS person logs into that person account to look at the mission details all they will see is that the mission is active and dialogue indicator is there and going to the ship is meant to trigger the next step.