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Client crash after clicking 'Play' in the launcher

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Client crash after clicking 'Play' in the launcher
First BioWare Post First BioWare Post

Xaryell's Avatar

12.13.2011 , 04:20 PM | #1 This is the last staff post in this thread.  

The most common solution to this issue is making sure everything is up to date. Before you request help, please ensure that you have checked the following:
  • Check that your Graphics card has the most recent drivers installed. For instructions on how to update your Graphics card drivers please see here.

  • You should make sure that you have the latest version of DirectX installed on your system. For further details please check here

  • You should check that you have the latest Service Pack and Windows Updates installed for your operating system including the optional updates such as .NET Framework and Visual C++ features.

  • If you have QuickTime installed, please make sure it is up to date using the manufacturer's website.

  • You should try using the 'Repair' utility on the launcher. To do this please click on the button located in the bottom left hand corner of the launcher window. This will open a settings menu where you will be able to find and click on the 'Repair' button.

  • If you are experiencing this issue after having installed the game from a physical copy, please try running the Fixlauncher.exe located in your installation directory. This is located by default at:
    • 32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic
    • 64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic
If this didn't work try downloading the installer from and running this over your existing installation.

Please also ensure that your computer meets the minimum specifications required to run the game.

If you are still encountering this issue after checking all of the above, please contact Customer Support. Please include a DXDiag of your system, your most recent client logs and a description of the exact error encountered.

Xaryell | BioWare Customer Service Forum Support