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Authenticator Not Finalising

sithrogue's Avatar

12.27.2011 , 08:50 AM | #1
I bought the CE on Dec 20th and decided to download the phone key instead of the included one but had an issue where my iPhone had to be replaced and now I cannot get the authenticator to work. I called Bioware yesterday and they said they know about this issue and are working on a solution for the iPhone and Android authenticators.

Anyone else having this issue?

renegadeimp's Avatar

12.27.2011 , 08:52 AM | #2
Whenever you register an authenticator, always make sure to record the serial number from the mobile version or the physical version. It makes things MUCH easier when you want to deactivate it, as all you ened to do is give them the serial key, then the security number that is generated, when the CS staff ask you for it.
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sithrogue's Avatar

12.27.2011 , 06:16 PM | #3
I did and they could not solve the issue. Theya re saying it is a known issue