Login Service Unavailable?

All good for me now!

Friends list works like 50% of the time... I guess I should be happy the login server has a higher success rate.

working for me too...Thanks whoever Fixed this

games go down, thats not argued here. a little communication goes a long ways.

for me, I sub to both actually, and have to both since they launched... I dont expect their severs to be online 24/7 for either game, but if they go down, as a subscriber, I do expect a little communication that they are having an issue. I pay for the consideration at least

As a professional IT person myself, I understand that communication is key to placating customers. Maybe they don't know what the problem is, but I highly doubt that. Even if they didn't it's common sense policy to have someone at the client site (even if you are working on the problem remotely to explain the details in an extended downtime.

That said, I stated earlier that most web service companies have an up-time guarantee (my ISP does, even, at least as far as my business Internet account goes). Free CCs, in-game credits, and or subscription time for this is perfectly justifiable (after all, we are paying for a service we can't use)

Hey folks,

Quick update. While some players were able to get in, the issue is not yet resolved. The team is still looking into what is going on. I will pass on updates as I have them.

-eric

it
is
up

Nice try, but thats not even comparable. This **** happens, it sucks, yeah but it happens. I'm slightly annoyed, I wanted to play a few hours ago, but at the end of the day this is leisure, play. If your life is so negatively impacted by a game going down then maybe you need to reevaluate your life.

The only thing I can fault them for is communication. They really just should have said something sooner.

We don't know what happened. Maybe a server went down, or perhaps it was a switch somewhere in the data center, maybe the Raid went down for the login server and had to be replaced and then restored? These things usually take a few hours minimum to sort out.

Adding an additional point that being in a position where the provider of a paid service has direct and almost instant access to address their clients' concerns, at the very least a "Oh ****! Something $$$$ed up guys. We're on it though." would have been nice to have from the start of the issues...Just saying...

.....they did communicate. Why don't you look before you accuse them of not doing so. Thanks!