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I can't complete the download/installation of the game

STAR WARS: The Old Republic > English > Customer Service
I can't complete the download/installation of the game
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BrightCandle's Avatar


BrightCandle
12.14.2011 , 04:59 PM | #551
Quote: Originally Posted by Noddie View Post
Sadly I didnt save the faulty ones, I'll do a redownload and see what I get. I've partially given up atm, since my installer is actually giving errors even with the correct files.
NOOOOOOO! God darn it this was looking like all the ducks were lined up! Balls. Sounds like we have multiple different problems then. My post will fix it for some people with the download problem but not with the install problem you have. But they are just zip files so in theory we can manually install them. I will look into that as well.

BrightCandle's Avatar


BrightCandle
12.14.2011 , 05:02 PM | #552
One of the reasons the launcher keeps downloading files over and over and only occasionally succeeds is because the servers that provide us files are producing different files when we download from it. That should never be the case pointing to a problem with BW's web servers. The launcher knowsthat a file isn't what it should be in the same way that we do in this guide and when it detects a problem it redownloads the entire asset set. Some of the sets very large, but the actual downloads are relatively smaller. The launcher deletes perfectly good files in the batch when one is corrupt.
The below process is a manual process that will considerably reduce the amount of bandwidth needed to install the game, but you may need to download some files multiple times as the problem is outside of your control.

1) Install the launcher normally. Change its properties so it is always run as admin. Let it install the initial videos assets. This has seemed to work for everyone so far.

2) Once the videos have finished downloading and installing you are on the main assets 1. Stop the launcher at this point.

3) Delete the Assets directory and any asset_* directories you have within the star wars install directory. The reason is that some of the files
in here are likely corrupt already, we'll be getting nice new ones in a minute.
4) You need to download the following files in your web browser. You can use a download manager if you have one. Store them in a folder away from the game
directory.
Code:
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.z01
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.z02
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.z03
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.z04
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.z05
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.z06
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.z07
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.z08
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.zip
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg

http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_0to16/assets_swtor_main_0to16.z01
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_0to16/assets_swtor_main_0to16.zip
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_0to16.solidpkg

http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_-1to0/assets_swtor_en_us_-1to0.z01
http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_-1to0/assets_swtor_en_us_-1to0.z02
http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_-1to0/assets_swtor_en_us_-1to0.z03
http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_-1to0/assets_swtor_en_us_-1to0.z04
http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_-1to0/assets_swtor_en_us_-1to0.zip
http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_-1to0.solidpkg

http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_0to16/assets_swtor_en_us_0to16.z01
http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_0to16/assets_swtor_en_us_0to16.zip
http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_0to16.solidpkg
5) You need to download the software from http://www.winmd5.com. It is free and its going to tell you which files are corrupted.
6) Run WinMD5 and for each of the files you have downloaded drag the file to WinMD5. The software will run for awhile and then
it will show you some letters and numbers in the "Current file MD5 checksum value" textbox. Compare that to the following list:

Code:
assets_swtor_main_-1to0.z01         02e702f0ec347b76b5f032b827424cee
assets_swtor_main_-1to0.z02         8ef9d7d77be7d75afc52fcfec6385d98
assets_swtor_main_-1to0.z03         6fadc1057603d83b1c2c6cc42ba2ba46
assets_swtor_main_-1to0.z04         24458d1c6424f741353edee85df979b4
assets_swtor_main_-1to0.z05         1d35bb6547b8cc4ea0cf3f98290896ff
assets_swtor_main_-1to0.z06         29520666090c27d2afd1acf3cc3044e7
assets_swtor_main_-1to0.z07         6adfd9801848f425dcde231f40fe31c9
assets_swtor_main_-1to0.z08         cb2ce5fd3a5575c2920bddbde15ab774
assets_swtor_main_-1to0.zip         70ff5672d030f5c1b0f46a2a968d301d
assets_swtor_main_-1to0.solidpkg    da6c1b8ed1fbef2d0b235a26ac21a417

assets_swtor_main_0to16.z01         aefb0e245ea26f22959086f08502648b
assets_swtor_main_0to16.zip         dc7452f0ec61786dab6277ccaa1c7fe3
assets_swtor_main_0to16.solidpkg    6dc82593847d6028667493cc8bb7f750

assets_swtor_en_us_-1to0.z01        dadd4343cf14846d7c22ed7f3a3e3d0b
assets_swtor_en_us_-1to0.z02        4e1b1826590581d682317f5e4bcddba6
assets_swtor_en_us_-1to0.z03        ead6a66127ef2713c9189d919405b553
assets_swtor_en_us_-1to0.z04        373a5c41c2f4e6871da218fb5ab7d60c
assets_swtor_en_us_-1to0.zip        7969d92dcd7044754073c26ae3a4c0d2
assets_swtor_en_us_-1to0.solidpkg   8d423e540f6768a50a7077119829262f

assets_swtor_en_us_0to16.z01        833a6f4efd7c77250a684b75f7b6d8f4
assets_swtor_en_us_0to16.zip        022b20d028b70278a3b8462bb5a32770
assets_swtor_en_us_0to16.solidpkg   5657bd7beb52f05e9c51dd92ce55df2b
Take a note of any files that have different numbers than above. The difference tells you that the file was corrupted in some way. Its quite clever but we developers use checksums like this all the time to ensure everything copied smoothly. Keep repeatedly downloading any corrupt files until all of them have precisely the same MD5 checksum reported in the above list.

7) Make the following 4 directories in the star wars the old republic directory and copy the list of files into each:

Code:
assets_swtor_main_-1to0/
   - assets_swtor_main_-1to0.z01     
   - assets_swtor_main_-1to0.z02     
   - assets_swtor_main_-1to0.z03     
   - assets_swtor_main_-1to0.z04     
   - assets_swtor_main_-1to0.z05     
   - assets_swtor_main_-1to0.z06     
   - assets_swtor_main_-1to0.z07     
   - assets_swtor_main_-1to0.z08     
   - assets_swtor_main_-1to0.zip  
   - assets_swtor_main_-1to0.solidpkg
  
assets_swtor_main_0to16/
   - assets_swtor_main_0to16.z01
   - assets_swtor_main_0to16.zip
   - assets_swtor_main_0to16.solidpkg

assets_swtor_en_us_-1to0/
   - assets_swtor_en_us_-1to0.z01     
   - assets_swtor_en_us_-1to0.z02     
   - assets_swtor_en_us_-1to0.z03     
   - assets_swtor_en_us_-1to0.z04     
   - assets_swtor_en_us_-1to0.zip   
   - assets_swtor_en_us_-1to0.solidpkg  

assets_swtor_en_us_0to16/
   - assets_swtor_en_us_0to16.z01     
   - assets_swtor_en_us_0to16.zip  
   - assets_swtor_en_us_0to16.solidpkg
8) Run the launcher. It will now quickly process the main assets 1, english assets 1, main assets 17 and english assets 17 without the problem you saw before. There is a final download after this for the game client, its so small (4MB)) it shouldn't be a problem but if it is you can hit repair. If repair starts downloading from earlier in the process quit it, and do the whole thing again, but you wont need to download the files again so you can happily try again within minutes. We have no reported problems with the game client asset so far.


Alas it seems the installer might also be buggy. I am certain this resolves the download portion of the problem, and I am looking into the format used for the files to see if we can manually unzip them somehow.

Noddie's Avatar


Noddie
12.14.2011 , 05:17 PM | #553
Quote: Originally Posted by BrightCandle View Post
NOOOOOOO! God darn it this was looking like all the ducks were lined up! Balls. Sounds like we have multiple different problems then. My post will fix it for some people with the download problem but not with the install problem you have. But they are just zip files so in theory we can manually install them. I will look into that as well.
Yeah I was having that "Is it really true, are the stars aligning and everything is going to be ok?" feeling.. untill it hit 90% =/

I have downloaded assets_swtor_main_-1to0.z02 again now, 2 times. 1st was a perfect copy of what I already had. Second had wrong MD5 sum.

Since I couldn't find a quick windows diff utility for binary files I wrote a small one myself. Here is the output:

Spoiler


Looks to me like random bits are actually beeing inverted througout the file.

iBleedU's Avatar


iBleedU
12.14.2011 , 05:17 PM | #554
My friend is having the exact same issues as you guys.

His steps in order,

Installed Beta for the Nov beta session.
Uninstalled once it was over.
Copied files from another friends laptop onto his external harddrive.
Installed onto his pc using the launcher method.
Has the Assets problem but with file 11 and also the manifest.
I am sending him a file from my game dir which seems to be causing him the issue.


I hope that info helps someone. I will keep posting his progress and all the steps we try.
Bioware stole my money and left me a CE Pre-Order
RIP old account DrBleed from 11.03.2008, cant remember my email address =(

BrightCandle's Avatar


BrightCandle
12.14.2011 , 05:23 PM | #555
Quote: Originally Posted by Noddie View Post
...
Looks to me like random bits are actually beeing inverted througout the file.
Hmmm yes I see no random rhyme or reason to that list of differences.
We've cracked one half of the mystery tonight though fella and its going to help a lot of people.

I wonder why the installer is still failing. The files seem to be a customized version OK zip 2.50 but 7 Zip doesn't like them so I will have another crack in the morning on manual unzipping. In the meantime have you run the launcher as admin? Really important you do that and I notice I haven't put that in my instructions and its necessary.

crombie's Avatar


crombie
12.14.2011 , 05:24 PM | #556
win I tried unzipping them it asked for a password

Noddie's Avatar


Noddie
12.14.2011 , 05:25 PM | #557
Looking at the diffs closely, I always get the same bit wrong in every byte that has the error.

Is anyone else able to download "corrupt" files and confirm this is not only me?

BrightCandle's Avatar


BrightCandle
12.14.2011 , 05:27 PM | #558
Quote: Originally Posted by crombie View Post
win I tried unzipping them it asked for a password
A password we can find, it must be in the exe or in some of the files downloaded. What program did you use to unzip that prompted for a password?

Sorry guys I really need to sleep, I'll be back in the morning. In the meantime get those downloads done and try the process. If it doesn't install then hopefully by that point we'll know how to cut the launcher out completely.

Noddie's Avatar


Noddie
12.14.2011 , 05:29 PM | #559
Quote: Originally Posted by BrightCandle View Post
Hmmm yes I see no random rhyme or reason to that list of differences.
We've cracked one half of the mystery tonight though fella and its going to help a lot of people.

I wonder why the installer is still failing. The files seem to be a customized version OK zip 2.50 but 7 Zip doesn't like them so I will have another crack in the morning on manual unzipping. In the meantime have you run the launcher as admin? Really important you do that and I notice I haven't put that in my instructions and its necessary.
Yeah I'm feeling that we're on to something of a solution here. I don't have the energy to try to unzipp them myself tonight, I'm also using 7Zip.

Also I'll repeat, it's always the same bit position in the diffs.

MeesterJamus's Avatar


MeesterJamus
12.14.2011 , 05:37 PM | #560
Quote: Originally Posted by jyork View Post
It was a joke in reference to brothers marrying sisters and having babies ... I am pretty sure that you have done no such thing ... redneck in terms of jeff foxworthy redneck not someone from the country ... so seriously i'm going to LOL if you think i'm being serious
Still, to refer to someone, even not specifically, is akin to calling all black Americans "*****rs". I bet you don't do that because the NAACP caused enough of a stir to make that socially unacceptable. Bygones be bygones.


I'm finally home from work. Attempting install #41...



Edit: Oh hey, look at that. Error and I'm re-downloading Main Assets 1 again...
What doesn't kill you, makes you stronger.