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I can't complete the download/installation of the game

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
I can't complete the download/installation of the game
 
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Pseudolo's Avatar


Pseudolo
12.13.2011 , 07:13 AM | #1
To take advantage of the EGA, since I preordered in the first week, I downloaded the launch client installer, and I installed the client! It updated to version 4.0! It started downloaded the 18 Gb gamefiles, but every time, at different points, it gives the "error occurred updating"! Clicking repair won't do, as it restarts downloading the gamefliles from the first (for exemple, an error occurs on "main assets 17", click repair and it starts downloading again from "Main assets 1"), and then another error happens, and then repair, and then download from the start (I've done this for 8 times now)! The beta client of the 25 nov. worked fine, while the updates of the last beta test gave me the same errors, so I don't think my computer settings have anything to do with this! However I shut off the firewall and antivirus, installed all newest drivers and made a fresh install of the SWTOR launch client, but the problem persisted! I sent a ticket to the support, and upon their request I sent them the DxDiag and log, but they gave me no answer!
I made a quick research on google and it turns out I'm not the only one with the issue!
Now I'm frustrated, since I've been downloading again and again and again and nothing good came from it!

My computer runs on Win 7 64 bit
Intel core i5 CPU
ATI Radeon HD 5700 Series


Errors in log are like this:

20111213113721 ERROR File Error:Unknown file error in C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\Assets/swtor_main_anim_humanoid_bmaf_1.tor
20111213113721 ERROR File info: size=329904611, created=12/12/2011 7:13:40, accessed=11/5/2011 2:16:0, written=11/5/2011 2:16:0

and this:

20111213133223 ERROR Corrupt Source detected in C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\Assets/swtor_main_area_coruscant_1.tor (http://manifest.swtor.com/patch/asse....patchmanifest)
20111213133223 ERROR File info: size=79239842, created=12/12/2011 7:14:31, accessed=11/5/2011 2:16:0, written=11/5/2011 2:16:0


Please help me! I really like this game, but this kind of problems overcome even the strongest affection!


***UPDATE***

the brave man posting on this thread have found an UNOFFICIAL solution: http://www.swtor.com/community/showt...?t=795&page=56

***UPDATE***

In the first post of this page: http://www.swtor.com/community/showt...?t=795&page=66 There's an interesting hint to another much simpler workaround! Apparently the game doesn't like the "64bit/more than 3.5Gb of RAM" combination...

Pseudolo's Avatar


Pseudolo
12.13.2011 , 07:16 AM | #2
I post this to keep this thread alive!

Zarcanis's Avatar


Zarcanis
12.13.2011 , 07:18 AM | #3
Same exact thing has been happening to me. No reply from Customer support via email still. BUMP definitely. Hasn't been fixed since the free beta weekend and I've downloaded it more than 10 times now.

Zarcanis's Avatar


Zarcanis
12.13.2011 , 07:23 AM | #4
BUMP, this problem will not be buried in the forums.

Pseudolo's Avatar


Pseudolo
12.13.2011 , 07:24 AM | #5
Here's a log:

Spoiler

Pseudolo's Avatar


Pseudolo
12.13.2011 , 07:27 AM | #6
Here's the DxDiag:

Spoiler

Zarcanis's Avatar


Zarcanis
12.13.2011 , 07:30 AM | #7
My Logs

Spoiler

Pseudolo's Avatar


Pseudolo
12.13.2011 , 07:39 AM | #8
Could a customer support technician come here and help us?

Shardrik's Avatar


Shardrik
12.13.2011 , 07:41 AM | #9
Same problem as well. The Nov stress test weekend download went fine, release.. not so well.

Ghosstk's Avatar


Ghosstk
12.13.2011 , 07:45 AM | #10
Same here... error at main assest 1, repair and dl main assets 1 again. At the a beta test everything was fine.