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'No active subscription' error

STAR WARS: The Old Republic > English > General Discussion
'No active subscription' error

Brumn's Avatar


Brumn
12.22.2011 , 07:30 PM | #11
Enter details, sub and then unsub. Simples.

Dasffion's Avatar


Dasffion
12.22.2011 , 07:32 PM | #12
Quote: Originally Posted by Killravenn View Post
It's not "included" if you can't use it without further commitment.

The "free" period can be accounted for on the play clock just like any 30 day play card you might have purchased. But you get the first one WITH the game. It might be "standard" practice to get a credit card, but they also allow you to play month by month via play cards which do not require a credit card.

So you can get your 30 days "free" by buying a 30 day play card and adding it to the account? Still seems like it's not truly and legally free.
It is included because you're not being charge for your time. Your 30 day play card isn't charged until your 30 free days are used up and you're not required to use a game card at all. As I said this is all on the packaging and it's normal practice for online services and games alike.

Killravenn's Avatar


Killravenn
12.22.2011 , 07:38 PM | #13
Quote: Originally Posted by Dasffion View Post
It is included because you're not being charge for your time. Your 30 day play card isn't charged until your 30 free days are used up and you're not required to use a game card at all. As I said this is all on the packaging and it's normal practice for online services and games alike.
So I can get a refund on the 30 day play card if I decide I don't want to play the game past the "free" 30 days?

Their own statement says the 30 days is "included with purchase". That is false if you require any further financial obligations, whether immediate or potential. Period.

I've already signed up for 6 month recurring billing. But this is and should still be a matter of principal. Not just for Bioware but for any company, gaming or otherwise.
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Dasffion's Avatar


Dasffion
12.22.2011 , 07:52 PM | #14
Quote: Originally Posted by Killravenn View Post
So I can get a refund on the 30 day play card if I decide I don't want to play the game past the "free" 30 days?

Their own statement says the 30 days is "included with purchase". That is false if you require any further financial obligations, whether immediate or potential. Period.

I've already signed up for 6 month recurring billing. But this is and should still be a matter of principal. Not just for Bioware but for any company, gaming or otherwise.
That I'm not sure of, you'll probably have to take it up with whomever you bought it from. It'll still be a 30 day game card if you unsubscribe though. You were given other options rather than paying for a game card.

I already told you why your assertion that the 30 free days is false is wrong. You get a 30 day free subscription. Requiring a valid credit card or Game Time Card is a completely separate issue.

Thewildknight's Avatar


Thewildknight
12.22.2011 , 07:53 PM | #15
Quote: Originally Posted by Brumn View Post
Enter details, sub and then unsub. Simples.

You would think so wouldn't you? Took me over 3 hours this morning to try and enter my payment details on the site and set up a subscription!

Crixt's Avatar


Crixt
12.22.2011 , 08:02 PM | #16
Stephen,

What do we do if we entered our retail code several days ago, and after last night's maintanance, that code no longer shows up, and can not be reapplied, like my girlfriend's account?

Customer service (after several hours of waiting) could confirm that there was a code that was applied to her account, but the account page no longer shows the code, and will not allow subscription since the previous step is no longer showing as complete..

Customer service basically told us "nothing we can do, watch the forums and twitter"

Please help.
Ruinelite.com

NeoDio's Avatar


NeoDio
12.22.2011 , 08:17 PM | #17
I've been through BETA, through EGA, and through all the anti-SWTOR bullcrap that's been going on here and I stood up for my beloved KOTOR3 as much as I could, but sadly today, for the very first time I've been extremely frustrated with SWTOR...

I took these days off like thousands of us to play SWTOR, I woke up at around 10am and was waiting until 12pm for the servers to be up to find out that I needed a subscription - MY FAULT though, I should have read everything better but i had spent the previous day battling with Origin's awful service trying to get my game code, I even made this thread about it in an attempt to help others:
http://www.swtor.com/community/showthread.php?t=68622
It wasn't easy getting my game code! As you can see like other people that posted on my thread, the game code didn't always appear, I think this is probably related to EA merging with Origin or whatever they are doing. And I did not get any email from Origin -.-

After that, knowing that I needed another subscription, I went to my bank to top up a paypal account that I had just created to purchase the 1 month subscription with 13, and when I finally get the money on my paypal account and I try to make the subscription, I'm requested for a credit card, which I don't have...so I had to wait about more 5 hours until my brother got home so he could give me his credit card info so I could finally subscribe...

And finally I'm in...at 2am (GMT), 14 hours later lol, but yeah, I'm tired, and I'm still angry about not being able to play today and having only 28 free days left...but oh well...SWTOR here we go again.

It was damn worth it, this is an experience of a lifetime, not just for a Star Wars fan, but for everything, the Old Republic era that was created, the eternal battle between good and bad, just everything, no matter what anti-SWTOR'ers say, I will be playing this for years. (when everyone was on WoW, I was on Ultima Online, so you get the point)

Origin failed miserably, EA (...), PayPal (...), but BioWare unlike many people have been saying, BioWare was gosh darn flawless in everything they did since BETA to this day, I honestly congratulate BioWare for what can possibly be the best game ever made.
KOTOR Veteran,bought KOTOR1&2,played them several times.Made countless petitions for KOTOR3 and KOTOR2's cut content to be released.Been waiting for KOTOR3/SWTOR for years!
Meet me on The Red Eclipse!
BETA ExperienceBETA Ending Party

shadowolfblue's Avatar


shadowolfblue
12.22.2011 , 08:23 PM | #18
Okay, I get it, and I have locked horns with the *company* for it, but I have found, when you have an issue that cannot be resolved customer service is worthless. Simply activate your subscription through Origin.com and you will be cleared. It worked for me.

SWTOR is a good game, despite its failures (absolute character customization, etc.), but this is how you get through the subscription issue.

done

yingzi's Avatar


yingzi
12.22.2011 , 08:26 PM | #19
Quote: Originally Posted by Dasffion View Post
In addition on the front of the box, and on the back it says "Valid Credit Card or Paid game Card (if Available), Internet Connection and Paid Subscription Required to play game. 30 day subscription included with Purchase."

What this means is you still need a Valid Credit Card or Paid Game Card to play the game but the Paid Subscription for the first month was included.
No dude you are all wrong and i repeat DEAD WRONg on that one. It states "Valid Credit Card or Paid game Card (if Available) <--- this is clearly saying that it is not needed to play in the beginning. The 30 days within itself once the game is paid for is just enough. I have been playing MMOs for a very long time and no other company has asked for this information until the 30 days are upon me.

NeoDio's Avatar


NeoDio
12.22.2011 , 08:33 PM | #20
Quote: Originally Posted by yingzi View Post
No dude you are all wrong and i repeat DEAD WRONg on that one. It states "Valid Credit Card or Paid game Card (if Available) <--- this is clearly saying that it is not needed to play in the beginning. The 30 days within itself once the game is paid for is just enough. I have been playing MMOs for a very long time and no other company has asked for this information until the 30 days are upon me.
That's not BioWare like, that's probably EA wanting to even monetize the game more forcing us to get a subscription for no valid reason.
KOTOR Veteran,bought KOTOR1&2,played them several times.Made countless petitions for KOTOR3 and KOTOR2's cut content to be released.Been waiting for KOTOR3/SWTOR for years!
Meet me on The Red Eclipse!
BETA ExperienceBETA Ending Party