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[IMPORTANT] Character Loading Issues

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
[IMPORTANT] Character Loading Issues
 
First BioWare Post First BioWare Post

afipanic's Avatar


afipanic
08.28.2014 , 08:46 AM | #561
Cannot login to my main and only character on The Ebon Hawk.
Hangs for about a minute then tells me server error.

This is ridiculous, I never had ANY problems till patch 2.9a which made me redownload the whole thing TWICE. Now I cannot play from patch 2.9b?

Needless to say I will NOT be renewing. This has been my most favorite MMO seeing as I never really get into them and now has been a waste of time and money.

I have lost respect for Bioware on this too.
Steam: afipanic
XBL: marshmallow07

Derelecious's Avatar


Derelecious
08.28.2014 , 10:12 AM | #562
Last night at about 2:00 am server time, I got disconnected from the server while switching between characters in my stronghold. Today when I try and log in, I come to the Galactic Strongholds loading screen and just sit. I have tried multiple times, waited for over a half hour and never progress beyond the loading screen.

Prophecy of the Five Server

UPDATED: I am so impressed!! I called the number under Customer Service, no hours of waiting on hold, I was immediately connected with a Rep, who had me back in the game in under five minutes.

WOW!!!

samsamurai's Avatar


samsamurai
08.28.2014 , 11:09 AM | #563
Yeah i cant log in either. im on prophecy of the 5 as well. i played last night just fine. went to work. came home and now i cant even log in. cant even get past the launcher now. i got past it once and the server select screen was empty. got error code 1004 a couple times. so what am i supposed to do now? servers are up, i cant even connect to a server? or launch at all? anyone else having the same problem?

TalionStryker's Avatar


TalionStryker
08.28.2014 , 12:48 PM | #564
Cant log into my main char.
On The Ebon Hawk
was in Kass city apartment stronghold went to elevator to return to fleet game went to load screen and locked up. restarted game choose char and wont load character load bar stops about 1/5th the way. can log on to all my other characters just fine just that one. Also can load characters on other servers just fine. tired of waiting have open ticket and no response for 2 days.

mbaxter's Avatar


mbaxter
08.28.2014 , 01:51 PM | #565
I just called Customer Service about this issue, it took only 30 minutes (the rep had to ask around) but they were able to just move my character to a different world and that fixed the problem

mayingkai's Avatar


mayingkai
08.28.2014 , 02:20 PM | #566
Quote: Originally Posted by Bronholz View Post
Hi all,

We are continuing to investigate reports of players who are unable to login to certain characters. We understand the frustrations that these issues can cause and we're working on getting this resolved as quickly as possible.

To help us look into this, there's some steps we'd like you to take and some information that we'd like you to provide below.

If you have a character that is affected by this please attempt to log into the character that’s having the issue and wait at least 10 minutes for the character to log in – even if the cog stops spinning.

If you are able to login:
  • How long did it take?
  • Where were you when you logged in? (Planet/Area)

If you were not able to login;
  • How long did you wait?
  • Which server are you characters located on?
  • Are all your characters affected?

Thanks for your patience thus far.
How long did you wait
keep stuck in infinite loading secreen

Which server are you characters located on
Harbinger

Are all your characters affected
no,only my sith juggernaut Tigerma

my jugg got stuck for 3 days,after clicked the RETURN TO SPACE option on my dk stronghold,then stuck in infinite nar shaddaa stronghold loading screen.
this is an issue since 2.9 pts: Players can get stuck in an infinite loading screen if the "Return to Space" option is used when exiting a Stronghold. This option appears if the Player just completed a Warzone or a Galactic Starfighter battle.
hope you can fix this serious bug as soon as possible,reset my character.Thank You.

Skau's Avatar


Skau
08.28.2014 , 03:53 PM | #567
I have several characters on Harbringer, I could log in this morning but it was slow, now I can not log in at all, it says that the login server is not working.

Gundammike's Avatar


Gundammike
08.28.2014 , 04:56 PM | #568
Quote: Originally Posted by Skau View Post
I have several characters on Harbringer, I could log in this morning but it was slow, now I can not log in at all, it says that the login server is not working.
I am getting the same thing. Its saying the Log in Service is currently unavailable?

SANDANSHINKEN's Avatar


SANDANSHINKEN
08.28.2014 , 04:58 PM | #569
I cannot even log in at all!! I'm getting login service is currently unavailable, and to visit forum!! Well?? I'm here and can't find anything about it???

lashalla's Avatar


lashalla
08.28.2014 , 06:28 PM | #570
I, too, am unable to log in. I can get to a server screen, but no servers are listed. I have characters on Ebon Hawk and Jedi Covenant. I logged in 8/27/14 but today, 8/28/14 no luck. Spent time with customer support on the phone, followed directions in the first email they sent (to send them logs) and the second email said to go to forums.

Not very helpful customer support.

I uninstalled and am reinstalling at the moment. It's been 3 hours and still not totally reinstalled--the downloads are running extrememly slow. Hope tomorrow's patch fixes this.......