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Windows 8.1 64 bit problems problems problems

STAR WARS: The Old Republic > English > Customer Service
Windows 8.1 64 bit problems problems problems

Vodamin's Avatar


Vodamin
12.18.2013 , 02:35 AM | #1
Hello, so I first installed the game on a fresh new Windows 8.1 by the client from the website (i.e. the streaming client). The problem is that when I start the client, it didnt show. I still can see the process in the task manager (not in the app section tho, but in the backgroun section). So I tried to fix it buy readin the suggestions on this forum, nothing worked. My lst hope was that mybe there is something wrong with the BitRaider, so I decided to make a fresh install from my original DVDs (i.e. non-streaming client).

Well, I did install the game again from the DVDs, updated it (the updates were like 7 GBs), but it didnt help. Again the same issue - when I start the launcher, it just disapears, I can still see the process in the background aplication in the Task manager, but U cant access the UI.

The only thing that I tried on on the newest copy that I installed is this http://cdn-patch.swtor.com/patch/Lau...ityP1.76.2.exe but it did not help.

Another thing I noticed is when I restart computer and launch the game, sometimes I can access the launcher UI, so I can log and play. But this is like 1 time out of 10 restarts or so.

Help please....

Apology for the grammar and spelling mistakes etc.

morfius's Avatar


morfius
12.18.2013 , 03:44 AM | #2
Did you have installed last drivers, DirectX9 redistributable, .Net & VC++ and patched your Windows?
"The Aing-Tii have a different view of the Force. Not in terms of Jedi or Dark Jedi—of black and white, as it were—but in a way I like to think of as a full-color rainbow."

Vodamin's Avatar


Vodamin
12.18.2013 , 06:56 AM | #3
Quote: Originally Posted by morfius View Post
Did you have installed last drivers, DirectX9 redistributable, .Net & VC++ and patched your Windows?
Yes windows is fully patched. At least when I check for updates it says no new updates available.

morfius's Avatar


morfius
12.18.2013 , 08:56 AM | #4
Quote: Originally Posted by Vodamin View Post
Yes windows is fully patched. At least when I check for updates it says no new updates available.
Questions about DX9, .Net & VC++ still remain.
Without them game will not work properly.
"The Aing-Tii have a different view of the Force. Not in terms of Jedi or Dark Jedi—of black and white, as it were—but in a way I like to think of as a full-color rainbow."

Vodamin's Avatar


Vodamin
12.18.2013 , 09:23 AM | #5
Quote: Originally Posted by morfius View Post
Questions about DX9, .Net & VC++ still remain.
Without them game will not work properly.
How do I check those?

Edit: nevermind, I found it, I had to check the box "Check for windows productas updates" and I just updated the VC++.
Going to test the launcher now.

Bstr's Avatar


Bstr
12.18.2013 , 09:30 AM | #6
Quote: Originally Posted by Vodamin View Post
How do I check those?
For DirectX: http://support.microsoft.com/kb/157730

Others you should be able to see in your Programs and Features section in the Control Panel. If not, .NET: http://msdn.microsoft.com/en-us/libr...v=vs.110).aspx. If Visual C++ is missing, then it means that you do not have it.

A reinstall from the website should help the above. Some people have reported that DirectX may not install from the installer and will have to be downloaded separately.
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Vodamin's Avatar


Vodamin
12.18.2013 , 09:42 AM | #7
Quote: Originally Posted by Bstr View Post
Hello, it says DirectX Version: DirectX 11. Does that mean that I do not have DirectX 9?
Thanks!

edit: probably a stupid question, but I have no clue.

GreyWolfSC's Avatar


GreyWolfSC
12.18.2013 , 09:44 AM | #8
Quote: Originally Posted by Vodamin View Post
Hello, it says DirectX Version: DirectX 11. Does that mean that I do not have DirectX 9?
Thanks!

edit: probably a stupid question, but I have no clue.
Probably just the "stub" subset. This installer http://www.microsoft.com/en-us/downl...ils.aspx?id=35 should download and install any missing pieces.

Vodamin's Avatar


Vodamin
12.18.2013 , 10:13 AM | #9
Thank you all for the information, but nothing helps. After a restart of the PC usually the first time I start swtor everything is ok. But if I close the game and try to run it again, the same problem occur. I can see the app running in the background apps in the Task manager, but I cannot access the Launcher and log in So basically it is like playing a casino - is it going to be alright this time...no...restart again etc.

morfius's Avatar


morfius
12.18.2013 , 10:28 AM | #10
Quote: Originally Posted by Vodamin View Post
Thank you all for the information, but nothing helps. After a restart of the PC usually the first time I start swtor everything is ok. But if I close the game and try to run it again, the same problem occur. I can see the app running in the background apps in the Task manager, but I cannot access the Launcher and log in So basically it is like playing a casino - is it going to be alright this time...no...restart again etc.
What exactly you see running - launcher.exe or swtor.exe (x2)?
"The Aing-Tii have a different view of the Force. Not in terms of Jedi or Dark Jedi—of black and white, as it were—but in a way I like to think of as a full-color rainbow."