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Why is your customer service so bad?

STAR WARS: The Old Republic > English > Customer Service
Why is your customer service so bad?

cub-lover's Avatar


cub-lover
09.25.2013 , 04:22 PM | #1
your in-game ticket system is only responded with copy & pasted responses, or left untouched and ignored.

Your forum responses are few and fewer, you COMPLETELY ignore, the pvp forums and pvp is where most the problems are.

You still haven't fixed the updating launcher bug witch happens every two maybe three months.

Your content distribution is horrible pve gets content every two patches where pvp is lucky to get one every six months.

You're skating on thin ice and you can only use the STAR WARS name as skates for so long, before even the dedicated star wars fans leave, if they haven't already.

Remove this post again and i will just re post it. Not my fault you don't like seeing the truth.

SiXXXX's Avatar


SiXXXX
09.25.2013 , 04:31 PM | #2
I would blame EA not the people working customer service. EA are the ones not giving them sufficient funding, and the cuts they did in the summer last year we're a joke. And I do not believe they ever hired back that much. You cannot expect a handful of people to give thousands upon thousands sufficient Customer Service. That would be like walking into your local retail store and expecting one sales employee to be able to simultaneously service an entire store of customers... Don't blame the people working CS on SWTOR blame EA and their lack of funding.
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Casivek's Avatar


Casivek
09.25.2013 , 04:33 PM | #3
Quote: Originally Posted by SiXXXX View Post
I would blame EA not the people working customer service. EA are the ones not giving them sufficient funding, and the cuts they did in the summer last year we're a joke. And I do not believe they ever hired back that much. You cannot expect a handful of people to give thousands upon thousands sufficient Customer Service. That would be like walking into your local retail store and expecting one sales employee to be able to simultaneously service an entire store of customers... Don't blame the people working CS on SWTOR blame EA and their lack of funding.
First EA is a publisher they only get the game out there (in terms of SWTOR). Secondly you are right in the terms of how poorly they budgeted QA and CS.

cub-lover's Avatar


cub-lover
09.25.2013 , 04:38 PM | #4
Quote: Originally Posted by SiXXXX View Post
I would blame EA not the people working customer service. EA are the ones not giving them sufficient funding, and the cuts they did in the summer last year we're a joke. And I do not believe they ever hired back that much. You cannot expect a handful of people to give thousands upon thousands sufficient Customer Service. That would be like walking into your local retail store and expecting one sales employee to be able to simultaneously service an entire store of customers... Don't blame the people working CS on SWTOR blame EA and their lack of funding.
that may be so but it is STILL their responsibility to be as helpful as possible yet they are not, they just either ignore hundreds of problems or post the same copied crap, just like they do with the ticket system

Highborne's Avatar


Highborne
09.25.2013 , 06:24 PM | #5
Quote: Originally Posted by cub-lover View Post
your in-game ticket system is only responded with copy & pasted responses, or left untouched and ignored.

Your forum responses are few and fewer, you COMPLETELY ignore, the pvp forums and pvp is where most the problems are.

You still haven't fixed the updating launcher bug witch happens every two maybe three months.

Your content distribution is horrible pve gets content every two patches where pvp is lucky to get one every six months.

You're skating on thin ice and you can only use the STAR WARS name as skates for so long, before even the dedicated star wars fans leave, if they haven't already.

Remove this post again and i will just re post it. Not my fault you don't like seeing the truth.
Why is their customer service so bad? Because EA has sabotaged SWTOR from day one, and hte sabotage has only accelerated since launch.

How else do you explain the cluster f**k that was redzone/greenzone launching?

LordBlackrain's Avatar


LordBlackrain
09.26.2013 , 05:04 AM | #6
EA's support has always been bad just take Ultima Online, atleast 15 years they been taking peoples money and not bothering to listen to the community, release a silly expansion here and there and expect people to pay for usless in game items like furniture for your house.
Just because EA and there developers release an expansion doesn't mean they have fixed a previous problem nor does it mean they will suddenly have better customer support.
Its was the same deal back then submit a ticket get some donkey paste a bunch of lines telling you nothing other then its a known issue.