Emergency Medical Table. The Solution.

My remedy myself is simple. Give everyone that bought a pack the table, refund the coins back, or simply give them a pack.

Nah, it'd be better if they put the table into the rep vendor for 12 certificates and 100k credits, but you need legend status to purchase it.

Making it a rep item is not a good solution. If you bought one pack, you had the same chance as anyone else to get the table.

That said, the item was also never linked to rep to receive from the pack. That solution effectively eliminates anyone who bought less than a hypercrate. That is the kind of resolution that leads to problems. While one person here or there is no biggie, but one million people in a class action is different.

The missing items are the Mood: Outrage and the Emergency Medical Table. The items were advertised to come from shipment 3 packs, if it was advertised and not included, you defrauded the consumer.

It doesn't matter if it was an innocent mistake or not, every person affected is entitled to recompense for their loss. The value of the loss is value of the contract, the contract price is the CC cost of said pack(s) or hypercrate(s). So if someone bought a hypercrate, the value of the contract is 6221 CC. You then break down the cost of CC roughly $0.007 to 0.011 or a penny per coin. You are entitled to $68.41 roughly. If you only bought a cheap pack, 160cc, you are entitled to $1.76.

NOW if they made it so every person who bought a pack could obtain it, for no cost, at the same chance or better than the original contract, then they have fulfilled the obligation and cannot be held liable for the fraud. So what they do is send every person who bought a pack, another pack, on 1 to 1 exchange.

For every pack you bought you get this new pack.

Ok. Fraud is bad, deceived is better, although it really doesn't matter because it was a glitch in the code.

A few things you do not understand Andryah:

1) It is not a glitch or the software at fault, it was HUMAN ERROR. The software does not have an AI built in to it that determined to not include the item. A human forgot to program it. You were deceived by a human.

2) The Cartel Coins do have a real world value. US Federal Courts have upheld this with other things like XBOX points and Bit Coins. If you spend real world dollars for a digital or online currency, it has a real world value of its USD cost per single unit. In this case cost of each CC at the entry level purchase of $4.99 for 450 coins... roughly $0.011 per coin.

3) The EULA is binding up until they advertised OUTSIDE of the game itself. Also the EULA does not apply to transactions governed by another contract. That contract is the terms of use when you purchase the coins on the website and the Terms of Use of the website itself.

4) Putting in a contract that you are not responsible for something, doesn't make it so. If a contract contradicts a law, or a judicial ruling, it is null and void. You cannot take a persons rights away through contracts with said person.

It would be more correct to say you disagree with me, not that I do not understand. No ad hominem is required here.

The cause of a bug or software error is irrelevant. And.. neither you nor I know if it is actually human error. It could be caused by a glitch or other bug inside the software consoles used by the Humans at Bioware. It could be a data error on a disk.. none of us know. So.. let's not project where facts are not in our possession.

The core issue you are choosing to ignore here is that the item in question is not something you paid money for. It's digital content in a game declared inside the EULA as sold without warranty, that said contents are the sole property of the company and are subject to change/removal at any time at their sole discretion. It's also packaged in a product wrapper that says "game experience and content may change during play"

Cartel Coins have real world value only in the sense that you pay money for them, they grant access to a select range of content, can receive a refund for them under certain conditions, and that they give you select access to digital content inside the game, as does your subscription. No more, no less. What you use them for in game, if you ever use them in game at all, is completely up to your personal choices.. and as such this legally decouples any content inside the game from a claim of financial harm.

You have consumer rights and privileges under law over the purchase of a subscription. If you buy one and you do not break any of your contract terms with the company... they are obligated to give you reasonable access to play the game, or refund your money. Same goes for Cartel Coins. Neither of these give you any claim over any content inside the game itself.. only terms and conditions under which you can access the content.

The EULA is very specific about all of this. Whether you the consumer accept it in your mind is irrelevant. It's binding. The content inside the game is the companies IP. Your sole claim to it is the chance to play with it on their servers under their access terms and conditions. End of story.

Now.. if you want to make a claim of common standards of practice in the industry.. you can. There is both a common standard in the industry and for Bioware specifically to make a goodwill remedy for bugs that in some way negatively impact player experience and game play. And they have already said they will do so. And as players, we do not get to decide how they do it... but we can discuss it in the forum together and express our opinions. As long as their solution is generally reasonable and fair in context with their established practices in handling bugs, and is reasonably consistent with the rest of the industry.. there is no valid claim against the company. Period. end of story.

A few things you do not understand Andryah:

1) It is not a glitch or the software at fault, it was HUMAN ERROR. The software does not have an AI built in to it that determined to not include the item. A human forgot to program it. You were deceived by a human.