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*** Ultimate Bug list : Check here for known bugs and possible workarounds ***

STAR WARS: The Old Republic > English > Customer Service
*** Ultimate Bug list : Check here for known bugs and possible workarounds ***

renegadeimp's Avatar


renegadeimp
12.21.2011 , 11:43 AM | #1
Due to all the recent threads in the CS forum, mostly about the same things, i thought it might be a good idea to condense the known bugs into one thread and post possible workarounds and solutions.

The aim of this thread is to provide a concise bug list eventually so people can scan it for ease of reference and can avoid making multiple threads in the forum about the same topic, and also to help the devs if possible identify bugs that may affect everyone, or simply a handle of people.



Feel free to add bugs to the list, but remember, they must be verified by multiple people, and you must include steps to reproduce them if possible. If you have system issues relating to one of these bugs, please create a new thread detailing your full Dxdiag log using the CODE or SPOILER Tags then reference the thread in here.


Please refrain from trolling in this thread. If you do, your post will be flagged for moderator intervention. Please understand we are trying to keep this thread clean and up-to-date for the betterment of the game

Remember, this is a community bug list. It is here to help YOU.

--------------------------



General bugs

  • If there is a fleet pass in you inventory and you click it to activate the transport, if you move or interrupt the activation cast, the fleet pass is still used and the cooldown activated.
    Workaround : Do not move or break the activation cast.
  • When the game initially starts up, it seems to make a best guess assumption about the aspect ratio of the screen.
    This aspect ratio is used no matter what resolution the game is played at. If it does not match the guessed aspect ratio, the 3D environment will be stretched or appear squashed. The UI is unaffected.
    Workaround: Use a resolution that matches what the game thinks your aspect ratio is (if available) in fullscreen mode, with scaling that preserves aspect ratio.
  • The ability (talent) Medical Engineering from the Medic tree of the Operative, causes certain characters to laugh whenever the proc goes off.
  • Companions seemingly ignore applied CC's quite often, regardless of AOE or single target.
  • Companions abilities that you de-select from their UI bar, sometimes reset themselves whenever you dismount or rezone.
  • Companions randomly encounter constant issues with elevators and some ledges, often just standing there and sometimes being unable to be dismissed leading to you having to backtrack to find them.
  • Companions are slow to observe the target you select to attack, and will often switch target whenever they like. When you cancel them from combat, they also walk Extremely slowly back to you.
  • Companions exclaim that their crafting mission is a failure, despite success. And vice versa.
  • The Sith corruption option seemingly does not stay turned off for long.
    Workaround: Most zoning resets it back to on as does a UI reset (Press ctrl + U twice)
  • Crew skills window will occasionally display a 4th crew skill that you have not taken.
    Solution: Relogging or reload ui fixes this display issue.
  • Malavai Quinn's heals sometimes leave a permanent green aura on your character long after the effect has ended.
    Solution: Relogging resolves this display issue.
  • Certain diplomacy missions will return a failure that awards you light/dark side points that have a crazy amount of decimal places. (e.g. 1.3400007856)
    Solution: None known. It is a server side issue.
  • The final conversation via holocom on the Agent's ship in Nar Shadda had no dialogue options displayed.
    Workaround: Some players are stating that a full relog can fix the issue. However, others are saying that their character is essentially stuck and cannot progress.
  • The Agent pulls out their gun in a few cutscenes, yet it stays on their back, and they airgun down the target.
  • Zoning on Hammer Station can lead to mouse cursors vanishing.
    Workaround: Holding the left mouse button, and turning the camera fixed this, but relog also works.
  • Unable to send mail to alternate characters.
    Some people are reporting that it is not possible to send mail from one of your own characters to another of your own characters. The mail never arrives.
    Solution: try relogging into the affected character(s), or passing the items/credits to a friend who can physically trade them or mail them to the intended recipient.
  • Player groups are not currently able to have more than one active Flashpoint. If your group has recently entered a Flashpoint and attempts to enter a different Flashpoint, players will see a message prompt. The message will incorrectly state that you cannot enter because of a different difficulty selection, but it is actually because the first Flashpoint is still active.
    Workaround: The group leader must right click on his or her portrait and select reset all active Flashpoints from the context menu. Then you should be able to enter. Note that you can only reset Flashpoints once every 5 minutes. If the party leader recently reset, players will need to wait for the timer or leave the group and create it again using a different leader before resetting the active Flashpoint from the context menu.
  • When using the Master Looter grouping feature, players currently cannot assign loot to other people in the group (normal or Operations groups) when that loot is from a chest and will receive the message: "Access denied."
    Solution: None known
  • When grouped with another character of your same class and while inside a Class Phase, looting may request players to roll for loot rather than giving it to the player automatically. This happens most often when group members are not within the proper proximity to be eligible for the items.
    Solution: Simply wait . The window may require more than one roll attempt, but the appropriate player will receive the loot after about 30 seconds.
  • When you try to equip/slot an item onto either your character, companion or ship, the item disappears. (does not equip).
    Solution: None Known.
  • Game goes to a black Screen and a hard system reset is needed
    This error happens a random times. The screen goes black, the music will loop, and there is nothing you can do to get out of this, except for a hard restart. No error code is given, but when you come back online, you are placed at the back of any server queue.
    Possible Solution 1: Ensure EVERYTHING is up to date (quicktime/directX/drivers ect) and repair the launcher. Run the game in windowed mode, the default in-game command for this is ALT-ENTER. Mixed results, some people it works, others it doesn't.
    Possible Solution 2: Run the game in compatibility mode for XPsp3, again mixed results.
  • Player is unable to fly between planets while in a party.
    Solution: Leave group, fly to the intended destination, regroup.
  • Unable to click on anything in-game after holding down Mouse 4 or Mouse 5, sometimes with Ventrilo VOIP.
    Variant: Will be unable to click on things at random times in-game.
    Workaround:Hit CTRL + U twice to reload the UI. Will have to do this every time it happens however, which can be many times depending on what's triggering the mouse unresponsiveness.
    Solution: None known at this time
  • Nodes to click on for salvaging are not interactable.
    Reproduction: Try to salvage a node that is either placed above or below the boundaries of a texture.
    Solution: Known known at this time. The bug is server side.
  • Some pre-assigned guilds may notice that guild names appear to be misspelled or incorrect when players log on to their designated server. Players should not disband their guilds for this concern, as every new member that logs in will recreate the incorrect guild.
    Solution: None known


General UI
  • Reverse engineering button in inventory randomly disappears.
    Solution: Initiate a trade with someone, or interact with any vendor will return it.
  • Focus Frame breaks after cut scenes.
    Reproduction: Enable the focus frame (Alt + F). Interact with an NPC. Focus frame is now missing and unable to be set.
    Solution: Disable the frame, pick APPLY, then re-enable the frame, pick APPLY. This will need to be done after every cut scene.
  • Guild list shows no one or only a partial list.
    Reproduction: Game while many guild members are online. Over time the Guild listing will show fewer and fewer online members even though the number along the top of the UI states more.
    Solution1: Press CTRL + U twice. This will reload the UI and magically fix the guild list.
    Solution 2: Sort by guild member name to ensure that the full guild roster appears as intended
  • The loading screen prompts "Press spacebar to continue" will not function properly if the command for "jump" has been remapped to another key in player preferences.
    Workaround: If the "jump" command is not bound, players will need to exit the game using Alt+F4 or by pressing Ctrl+Alt+Delete to pull up the Task Manager. Upon returning to the game, players will need to bind the jump key. Players should use the remapped key to progress when at the loading screen.


Jedi Knight
  • Player is unable to converse with Kira (Jedi Knight companion character).
    Possible Solution: Avoid darkside flirt after defector quest. Seems to be temporary but is still a valid workaround.


Smuggler
  • Conceal/cover bar for Smugglers and Agents re-enables itself if disabled after cut scenes.
    Reproduction: Create a Smuggler/Agent, disable the conceal/cover bar in options. Use cover a few times. Interact with any NPC to start a cut scene. Cover bar is now re-enabled.
    Solution 1: Set up the bar exactly the same as your primary ability bar.
    Solution 2: Enable the bar, pick APPLY, then disable the bar again, pick APPLY. This will need to be done after every cut scene. Solution 1 is easier.

Sith Warrior
  • The Sith Warrior mission "A New Master", defeating Teeno first will prevent players from speaking to Phyne to progress as intended.
    Workaround: Sometimes, players can leave the mission phase and enter again, which may allow for Phyne to be selected. If she is not, players will need to abandon the mission and complete the fight again, this time ensuring Teeno is not defeated first.

Bounty Hunter
  • Bounty Hunter's class quest seems to drop shortly after Corellia, no lead-in to Ilum.
    Solution : None Known. Developers are fully aware of it.
Streamline - A guide to speeding up low - mid range Computer systems.
Latency Thread - Latency issue gathering thread..
Have a tech issue you need help with? You can nomally find me on the Customer Support forum.

renegadeimp's Avatar


renegadeimp
12.21.2011 , 11:44 AM | #2
reserved for future bug list.
Streamline - A guide to speeding up low - mid range Computer systems.
Latency Thread - Latency issue gathering thread..
Have a tech issue you need help with? You can nomally find me on the Customer Support forum.

renegadeimp's Avatar


renegadeimp
12.21.2011 , 11:44 AM | #3
Reserved for future bug list.
Streamline - A guide to speeding up low - mid range Computer systems.
Latency Thread - Latency issue gathering thread..
Have a tech issue you need help with? You can nomally find me on the Customer Support forum.

Zezel's Avatar


Zezel
12.21.2011 , 11:49 AM | #4
Thanks for your work, bookmarked it.

Scarred_Angel's Avatar


Scarred_Angel
12.21.2011 , 12:16 PM | #5
First, good idea for a thread, let me start it off..

I think this may be the most posted about bug thread, with over 70 pages and 5K views. There are a few variations but the one I would like to list is the Black Screen Crash, hard restart bug.

Basically, it happens a random times. The screen goes black, the music will loop, and there is nothing you can do to get out of this, except for a hard restart. No error code is given, but when you come back up, you are thrown back to the end of the queue.

Verified by many...solved by none.
*sigh*....this is what I get for getting excited over something.

Brightglade's Avatar


Brightglade
12.21.2011 , 03:29 PM | #6
Quote: Originally Posted by renegadeimp View Post
Feel free to add bugs to the list, but remember, they must be verified by multiple people, and you must include steps to reproduce them if possible.
- Conceal/cover bar for Smugglers and Agents re-enables itself if disabled after cut scenes.
Reproduction: Create a Smuggler/Agent, disable the conceal/cover bar in options. Use cover a few times. Interact with any NPC to start a cut scene. Cover bar is now re-enabled.
Solution 1: Set up the bar exactly the same as your primary ability bar.
Solution 2: Enable the bar, pick APPLY, then disable the bar again, pick APPLY. This will need to be done after every cut scene. Solution 1 is easier.

- Focus Frame breaks after cut scenes.
Reproduction: Enable the focus frame (Alt + F). Interact with an NPC. Focus frame is now missing and unable to be set.
Solution: Disable the frame, pick APPLY, then re-enable the frame, pick APPLY. This will need to be done after every cut scene.

- Guild list shows no one or only a partial list.
Reproduction: Game while many guild members are online. Over time the Guild listing will show fewer and fewer online members even though the number along the top of the UI states more.
Solution: Press CTRL + U twice. This will reload the UI and magically fix the guild list.
"When faced with a choice between two evils, I always pick the one I never tried before."
Mae West

Fionnuala's Avatar


Fionnuala
12.21.2011 , 03:51 PM | #7
Quote: Originally Posted by Scarred_Angel View Post
First, good idea for a thread, let me start it off..

I think this may be the most posted about bug thread, with over 70 pages and 5K views. There are a few variations but the one I would like to list is the Black Screen Crash, hard restart bug.

Basically, it happens a random times. The screen goes black, the music will loop, and there is nothing you can do to get out of this, except for a hard restart. No error code is given, but when you come back up, you are thrown back to the end of the queue.

Verified by many...solved by none.
I was able to fix this problem without restarting by using quick travel.

Ruwe's Avatar


Ruwe
12.21.2011 , 04:01 PM | #8
Quote: Originally Posted by Scarred_Angel View Post
First, good idea for a thread, let me start it off..

I think this may be the most posted about bug thread, with over 70 pages and 5K views. There are a few variations but the one I would like to list is the Black Screen Crash, hard restart bug.

Basically, it happens a random times. The screen goes black, the music will loop, and there is nothing you can do to get out of this, except for a hard restart. No error code is given, but when you come back up, you are thrown back to the end of the queue.

Verified by many...solved by none.
Verified. They usually cut and paste solutions, but they don't work for the majority. It happens at random times, sometimes it doesn't happen all night, sometimes it happens two or three times.

Possible Workarounds:
1. Ensure EVERYTHING is up to date (quicktime/directX/drivers ect) repair the launcher. Run the game in windowed mode, the default in-game command for this is ALT-ENTER. Mixed results, some people it works, others it doesn't.
2. Same as above, update EVERYTHING, repair launcher. Run the game in compatibility mode for XPsp3, again mixed results.

Quote: Originally Posted by Fionnuala View Post
I was able to fix this problem without restarting by using quick travel.
You are referring to a different bug, I can't cite any direct references/fixes because I've never had that one. The bug that was listed, you can't do anything, your screen flickers then goes black, the computer is 100% non-responsive, no vent, no alt-f4 no ctrl-alt-del, nothing, basically the the lights are on, but nobodies home. You have to reboot the machine.
~
The average response time of a 911 call is over 4 minutes.
The average response time of a .45 round is over 900 fps.
~

Astarie's Avatar


Astarie
12.21.2011 , 04:05 PM | #9
The chat bug that people get where they cant talk in guild/party/trade.

Use Ctrl+U and then Alt+F4 and relog. Fixes it for one login only unfortunately, but at least its something.

threepers's Avatar


threepers
12.21.2011 , 04:16 PM | #10
Can't talk to Kira (Jedi Knight companion character).

http://www.swtor.com/community/showthread.php?t=22485

Possible solution, avoid darkside flirt after defector quest. Though I did this it was only a temporary fix, still bugged.

Can't talk to other companions
http://www.swtor.com/community/showthread.php?t=46906

No solution