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Class Representatives Are Here!

STAR WARS: The Old Republic > English > General Discussion
Class Representatives Are Here!
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stephenalandavie's Avatar


stephenalandavie
07.11.2013 , 02:48 PM | #121
Quote: Originally Posted by EricMusco View Post
This is certainly an interesting question to raise, and you are probably not alone in asking it so I thought I would answer it. Except the part about me being fired of course

There are two parts to your post I want to hit, first bugs being reported and not fixed. Amber could come into this thread and attest to just how vigilant we are about tracking bugs and passing them on to the development team. In fact, that is a large part of Amber's job on the team! Unfortunately, just passing a bug onto the dev folks doesn't guarantee it suddenly gets fixed. The devs have to juggle developing future content, all bug fixes, and many other tasks. Sometimes that one bug may just be a lower priority than something else that is being worked on, and this includes coming from PTS.

As for us as a team passing information on to the dev team to get answers, this is absolutely something we do. I work constantly to try to get answers to questions you guys have here on the forums. However, sometimes I am just unable to provide an answer which is why it may appear we are remaining quiet. The other issue, is that sometimes even when we provide answers, you guys will feel like we are ignoring the question you are trying to ask. Class Reps solve both of these problems.

First, this new initiative allowed me to get a "guarantee" of sorts from the combat folks that no matter what we throw at them, they will give you some sort of answer to that question. Like I said in the intro, this may not always be exactly what you want to hear, but it will be an answer. Secondly, we can't be answering the wrong questions since you the community get to choose them.

At the end of the day this is of course something that we could do as a Community team and should the Class Reps not work out as we hope, we will continue to work on getting you answers about Classes. However, in the meantime this new system allows us a cool new opportunity to work together and I hope you guys can see it as that.

-eric
Can we get answers to questions like, Why the PVE relics have been fixed but the PVP ones haven't? You'd think wouldn't you ha ha

tanktest's Avatar


tanktest
07.11.2013 , 02:59 PM | #122
Quote: Originally Posted by mastirkal View Post
Hope this is a joke. She's not the best sorc healer I have ever seen, nor has she much presence in the sorc class section and she mostly writes guides for new content rather than actual classes.
I'm gonna agree here she is very good at guides and has helped me a lot with strat fights , so I can get a good idea of what the fight is all about but I have run with her a few times she is ok at healing etc. but I'm not here downing her I support her site fully but agree with mastirkal or have to , not saying that to put her down ..

everyone is good at some thing . ..

EricMusco's Avatar


EricMusco
07.11.2013 , 03:03 PM | #123 Click here to go to the next staff post in this thread. Next  
Hey guys,

After seeing a lot of the feedback you guys are giving here in this thread we are going to add an addendum to one of the rules. As you guys have mentioned some folks have some concerns about a Class Representative not doing a good job of representing both PvP and PvE concerns. I can definitely see the validity of this concern and although I don't really want to put too many rules in place, we agree this may be needed. So...

When a Class Representative posts his top 3 questions/issues to go to the Combat team, 1 question must be PvE related and 1 must be PvP. That will allow the 3rd question to be a wildcard and cover any other issue they feel is necessary. We will allow exceptions if needed, like if there are clearly 3 PvE issues which overshadow PvP, we can talk with the Representative about exceptions. However, as a general rule, 1 PvP, 1 PvE, 1 whatever you want!

Keep the feedback coming guys and make sure you are nominating reps!

-eric
Eric Musco | Community Manager
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tanktest's Avatar


tanktest
07.11.2013 , 03:14 PM | #124
Quote: Originally Posted by oaceen View Post
i'm extremely happy about this actually.
ME to, I was wondering the other day when it would happen . if its done right the in game players that never come here will still know there is a rep in game they can talk to with limits ,so the GM can get tickets etc stuff like done faster ..


I honestly see this , can be a very good thing , if it is done right .

paowee's Avatar


paowee
07.11.2013 , 03:24 PM | #125
Quote: Originally Posted by EricMusco View Post
Hey guys,

After seeing a lot of the feedback you guys are giving here in this thread we are going to add an addendum to one of the rules. As you guys have mentioned some folks have some concerns about a Class Representative not doing a good job of representing both PvP and PvE concerns. I can definitely see the validity of this concern and although I don't really want to put too many rules in place, we agree this may be needed. So...

When a Class Representative posts his top 3 questions/issues to go to the Combat team, 1 question must be PvE related and 1 must be PvP. That will allow the 3rd question to be a wildcard and cover any other issue they feel is necessary. We will allow exceptions if needed, like if there are clearly 3 PvE issues which overshadow PvP, we can talk with the Representative about exceptions. However, as a general rule, 1 PvP, 1 PvE, 1 whatever you want!

Keep the feedback coming guys and make sure you are nominating reps!

-eric
I made a post about it over at the sniper forums and it is something like this!

http://www.swtor.com/community/showthread.php?t=659904
Republic < Intrepid > The Harbinger slinger sage vanguard dps
swtorboard.org dps blog.class guides.end-game stuff
16 man | 8 man DPS leaderboards | Galactic Starfighter Records

Soluss's Avatar


Soluss
07.11.2013 , 04:29 PM | #126
Good deal. Bioware opening up more communication channels is always a good thing
James Ohlen: " For 2012 we really want players to feel like they're getting their money's worth. You're going to see so many changes and additions to the Star Wars Universe. It's going to be impressive. We have our Update 1.2 coming in the next week and then after that it's going to continue to roll out month after month. It's exciting."

AthielRosewood's Avatar


AthielRosewood
07.11.2013 , 05:40 PM | #127
Quote: Originally Posted by EricMusco View Post
This is certainly an interesting question to raise, and you are probably not alone in asking it so I thought I would answer it. Except the part about me being fired of course

There are two parts to your post I want to hit, first bugs being reported and not fixed. Amber could come into this thread and attest to just how vigilant we are about tracking bugs and passing them on to the development team. In fact, that is a large part of Amber's job on the team! Unfortunately, just passing a bug onto the dev folks doesn't guarantee it suddenly gets fixed. The devs have to juggle developing future content, all bug fixes, and many other tasks. Sometimes that one bug may just be a lower priority than something else that is being worked on, and this includes coming from PTS.

As for us as a team passing information on to the dev team to get answers, this is absolutely something we do. I work constantly to try to get answers to questions you guys have here on the forums. However, sometimes I am just unable to provide an answer which is why it may appear we are remaining quiet. The other issue, is that sometimes even when we provide answers, you guys will feel like we are ignoring the question you are trying to ask. Class Reps solve both of these problems.

First, this new initiative allowed me to get a "guarantee" of sorts from the combat folks that no matter what we throw at them, they will give you some sort of answer to that question. Like I said in the intro, this may not always be exactly what you want to hear, but it will be an answer. Secondly, we can't be answering the wrong questions since you the community get to choose them.

At the end of the day this is of course something that we could do as a Community team and should the Class Reps not work out as we hope, we will continue to work on getting you answers about Classes. However, in the meantime this new system allows us a cool new opportunity to work together and I hope you guys can see it as that.

-eric
Dear Eric Musco,

I applaud your efforts in looking for new ways to engage the community. It is appreciated and we know your heart is in the right place. Your execution, however, is...misguided.

Quote:
Secondly, we can't be answering the wrong questions since you the community get to choose them.
This is not the case Eric. One community member gets to choose all three questions for each advanced class. This person is chosen through a forum popularity contest that you have to be a reasonably active forum user to even know about and to vote in. Unless your definition of the SWTOR community is comprised of a handful of people, the community as a whole is choosing nothing and your continued attempts to convince of us this are flat out insulting.

If you are totally committed to this idea and really want this to work, we should be voting on which questions are going to be answered, not on who gets to decide on what they are. That way the community does actually get to choose. You could make 2 threads each month for each advanced class (to split the PVE and PVP questions) where anyone can post their class questions and you choose the three that will be answered, alternating each month between 2 PVP and 1 PVE and vice versa. This ensures that everyone will have equal access to the process should they choose to exercise it, rather than consolidating power into the hands of just a couple of community members.

uniz's Avatar


uniz
07.11.2013 , 06:42 PM | #128
terrible idea.

the forums are not representative of the games player base nor the real issues that each class needs to be addressed. also no player does nor shall even pretend to know both pvp and pve equally. what I have seen happen in other mmos is that this has lead to nothing more of a popularity contest reminiscent of what is seen in the workplace or educational environments. competency isn't taken into consideration.

usually such representatives quickly find out that their input isn't always listened to exactly. that they are a scapegoat if and when poor decisions are made. such decisions will always made too. I wish anyone who aspires to do this the best of luck and rethink exactly what he is getting into as no matter what decision is made or poll shows you will be blamed when bioware screws it up.

Seengularity's Avatar


Seengularity
07.11.2013 , 07:51 PM | #129
I just found out about this Class Representative System, definitely a step in the right direction (+1!)

Eric, some thoughts on this topic:
I dropped by the all the class' Class Representative Nomination threads, and as it is right now, It seems the elected Representative for each AC will be Force-Bullied into their position by a small clique, regardless of how helpful they have been to the community and how much involvement they have had with both styles of SWOTR (PVP / PVE).

There are other cases of people who have bid for the job, have not contributed to their class forums / are not known, but have vowed to start participating / increase participation if elected (Equals to electing someone with no credentials, who promises they'll build up such credentials post-election).

Since we'll only have 2 spots per AC, 1 per faction (for both PVP/PVE), and in the spirit of having a class Representative that has really contributed to the community and their specific AC, I thought of some items that the community (Us Voters) and community managers (Eric et al.) should consider when voting / accepting noms:

*Candidates need to be a proven long time contributor to the class forums they're running for
*Candidates need to demonstrate sufficient participation in both PVE and PVP content
*Candidates have not been banned from SWTOR in the past (No Hacks, Exploiting, in any of their accounts... etc)
*Other relevant factors I missed

Something else of concern:

Could you talk about the voting process and how it will be set up? and will it be as tamper proof as reasonably possible? I mean, who is to say that John Doe and his posse are not loading up multiple forum accounts to nominate / cast multiple votes in their best interest? Anonymity in this game and the forums is already rampant, where legacy names are not unique, cannot be checked by examining players, and display optionally - and pretty much anyone can create forum accounts and post on any board...

I'd hate to see this (and your effort) turn into controversy and a meaningless joke, if it's not executed properly. Has it been considered to start accepting written questions from players, and bring up the 3 that came up the most? or put up 10 and have the community vote, select 3 that'll be answered by the combat team, per AC?

stephenalandavie's Avatar


stephenalandavie
07.11.2013 , 09:02 PM | #130
Quote: Originally Posted by Seengularity View Post
I just found out about this Class Representative System, definitely a step in the right direction (+1!)

Eric, some thoughts on this topic:
I dropped by the all the class' Class Representative Nomination threads, and as it is right now, It seems the elected Representative for each AC will be Force-Bullied into their position by a small clique, regardless of how helpful they have been to the community and how much involvement they have had with both styles of SWOTR (PVP / PVE).

There are other cases of people who have bid for the job, have not contributed to their class forums / are not known, but have vowed to start participating / increase participation if elected (Equals to electing someone with no credentials, who promises they'll build up such credentials post-election).

Since we'll only have 2 spots per AC, 1 per faction (for both PVP/PVE), and in the spirit of having a class Representative that has really contributed to the community and their specific AC, I thought of some items that the community (Us Voters) and community managers (Eric et al.) should consider when voting / accepting noms:

*Candidates need to be a proven long time contributor to the class forums they're running for
*Candidates need to demonstrate sufficient participation in both PVE and PVP content
*Candidates have not been banned from SWTOR in the past (No Hacks, Exploiting, in any of their accounts... etc)
*Other relevant factors I missed

Something else of concern:

Could you talk about the voting process and how it will be set up? and will it be as tamper proof as reasonably possible? I mean, who is to say that John Doe and his posse are not loading up multiple forum accounts to nominate / cast multiple votes in their best interest? Anonymity in this game and the forums is already rampant, where legacy names are not unique, cannot be checked by examining players, and display optionally - and pretty much anyone can create forum accounts and post on any board...

I'd hate to see this (and your effort) turn into controversy and a meaningless joke, if it's not executed properly. Has it been considered to start accepting written questions from players, and bring up the 3 that came up the most? or put up 10 and have the community vote, select 3 that'll be answered by the combat team, per AC?
I imagine it would be subs only who vote as f2p can't post.