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Character Rename Bug

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Lordmird's Avatar


Lordmird
07.10.2013 , 01:25 PM | #1
Got sent my free character rename today, for being a subscriber. Used it, said the name wasn't available, so picked a diff name. It didn't say anything else so I thought I'd log off, as it previously told me it wouldn't take effect until I log.

I relog back into game, name is still the same, and the rename item is gone. Not in inventory, not in character sheet...

"Who dares wins" "By Strength and Guile" "Per Mare, Per Terram" "Utrinque Paratus" Her Majesty's best
Could you do it?

Blackavaar's Avatar


Blackavaar
07.10.2013 , 01:36 PM | #2
Someone posted about this about a week ago too. Report it in-game. That's your best bet for the time being until they add this to the Known Issues list and actually do something about it.

Only the meek get pinched. The bold survive.(███████████████████████████████████║║█[Θ]█]◙◙◙◙◙◙◙◙[█]

Lordmird's Avatar


Lordmird
07.10.2013 , 01:52 PM | #3
Quote: Originally Posted by Blackavaar View Post
Someone posted about this about a week ago too. Report it in-game. That's your best bet for the time being until they add this to the Known Issues list and actually do something about it.

I sent in a ticket.



I really needed that re-name...And that 1000CC price is steep..
"Who dares wins" "By Strength and Guile" "Per Mare, Per Terram" "Utrinque Paratus" Her Majesty's best
Could you do it?

Lordmird's Avatar


Lordmird
07.10.2013 , 08:13 PM | #4
Just hoping they fix it..
"Who dares wins" "By Strength and Guile" "Per Mare, Per Terram" "Utrinque Paratus" Her Majesty's best
Could you do it?

Atmain's Avatar


Atmain
07.11.2013 , 12:33 AM | #5
Same here, created ticket, waiting...

ZettaGor's Avatar


ZettaGor
07.11.2013 , 02:43 AM | #6
The same problem

AmberGreen's Avatar


AmberGreen
07.11.2013 , 09:00 AM | #7 Click here to go to the next staff post in this thread. Next  
Hi there Renamers!

I wanted to be sure you know that we are absolutely looking into instances of renames not committing to characters when you use a rename token. We're asking for your patience while we investigate the matter; there's a chance that we'll be able to resolve it on our side without having to have you use a new token. Otherwise, we'll be ensuring you get your name change via Customer Support. However, if you're waiting on a ticket response, this may be why.

We really appreciate your patience, and we'll come back to this thread with more information as it becomes available. Thank you!
Amber Green | Live Services Specialist
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Blackavaar's Avatar


Blackavaar
07.11.2013 , 12:48 PM | #8
Quote: Originally Posted by AmberGreen View Post
Hi there Renamers!

I wanted to be sure you know that we are absolutely looking into instances of renames not committing to characters when you use a rename token. We're asking for your patience while we investigate the matter; there's a chance that we'll be able to resolve it on our side without having to have you use a new token. Otherwise, we'll be ensuring you get your name change via Customer Support. However, if you're waiting on a ticket response, this may be why.

We really appreciate your patience, and we'll come back to this thread with more information as it becomes available. Thank you!
Note: The problem does not seem to be that the rename is not committing. It's that the rename doesn't acknowledge that the name chosen was not available and therefor reset the renaming window or return to the user's inventory.

Only the meek get pinched. The bold survive.(███████████████████████████████████║║█[Θ]█]◙◙◙◙◙◙◙◙[█]

Lordmird's Avatar


Lordmird
07.11.2013 , 01:11 PM | #9
Quote: Originally Posted by AmberGreen View Post
Hi there Renamers!

I wanted to be sure you know that we are absolutely looking into instances of renames not committing to characters when you use a rename token. We're asking for your patience while we investigate the matter; there's a chance that we'll be able to resolve it on our side without having to have you use a new token. Otherwise, we'll be ensuring you get your name change via Customer Support. However, if you're waiting on a ticket response, this may be why.

We really appreciate your patience, and we'll come back to this thread with more information as it becomes available. Thank you!
Thanks so much for the feedback.
"Who dares wins" "By Strength and Guile" "Per Mare, Per Terram" "Utrinque Paratus" Her Majesty's best
Could you do it?

Neoelven's Avatar


Neoelven
07.13.2013 , 07:47 PM | #10
Encountered the same bug today, I'm glad they're looking into it, and I hope those of us who got bugged can have another opportunity in the near future.