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Game Crashes. Unable to log-in afer.

STAR WARS: The Old Republic > English > Customer Service
Game Crashes. Unable to log-in afer.
First BioWare Post First BioWare Post

oceansataalaska's Avatar


oceansataalaska
07.09.2013 , 03:52 PM | #1
So, I was happily strutting around Corellia doing my BH dailies when the game stops, freezes and crashes out of nowhere. Now I'm unable to get back into the game because when I try to log in and play I get stuck at the ROTHC loading screen. I'm beginning to seriously consider why I pay fpr this game...

Nightstride's Avatar


Nightstride
07.09.2013 , 04:01 PM | #2
same thing happened to me

Czaro's Avatar


Czaro
07.09.2013 , 04:02 PM | #3
Same here. Fix it idiots!!
<Disturbed>
Keubro/Zerrott/Wacka'doodle
Tomb of Freedon Nadd

oceansataalaska's Avatar


oceansataalaska
07.09.2013 , 04:02 PM | #4
Thank God, I'm not the only one!

Bronholz's Avatar


Bronholz
07.09.2013 , 04:03 PM | #5 Click here to go to the next staff post in this thread. Next  
Greetings,

Thanks for reporting this to us.

We are aware of the issue and it is currently being investigated.

Thanks for your patience.
Bronholz | BioWare Customer Service Forum Support

AmberGreen's Avatar


AmberGreen
07.09.2013 , 04:07 PM | #6 This is the last staff post in this thread.  
Hi all,

As stated above, we are currently investigating and more info always helps. If the issue is still ongoing for you, running traces to our servers will help to find the failure point.

Thanks for the reports, and we apologize for any inconvenience caused by this!
Amber Green | Live Services Specialist
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oceansataalaska's Avatar


oceansataalaska
07.09.2013 , 04:09 PM | #7
I'm on The Red Eclipse. If that helps all.

MrOrangeCake's Avatar


MrOrangeCake
07.09.2013 , 04:12 PM | #8
same for me. We had 2 people crash during a raid and we unable to log back in, then both got an infinite loading screen. Also i logged out of TRE to log into ToFN and got infinite loading screen.

Tracing route to 159.153.72.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 46 ms 46 ms 46 ms 027fef77.bb.sky.com [2.127.239.119]
3 59 ms 62 ms 60 ms 5adfcf48.bb.sky.com [90.223.207.72]
4 68 ms 67 ms 67 ms 5adfcf02.bb.sky.com [90.223.207.2]
5 67 ms 67 ms 67 ms 5adfcf02.bb.sky.com [90.223.207.2]
6 73 ms 73 ms 73 ms 195.50.122.113
7 73 ms 73 ms 73 ms 4.69.166.2
8 76 ms 74 ms 73 ms ae-1-51.edge5.London1.Level3.net [4.69.139.75]
9 77 ms 73 ms 72 ms ldn-b5-link.telia.net [213.248.96.37]
10 72 ms 72 ms 73 ms ldn-bb2-link.telia.net [80.91.249.181]
11 90 ms 91 ms 88 ms dln-b1-link.telia.net [213.155.136.121]
12 89 ms 89 ms 90 ms bioware-ic-147166-dln-b3.c.telia.net [80.239.192.78]
13 91 ms 90 ms 88 ms 159.153.72.53
14 85 ms 86 ms 86 ms 159.153.72.252

Trace complete.

cvaida's Avatar


cvaida
07.09.2013 , 04:13 PM | #9
excuse my French, that is complete and utter ********.. tracert completes just fine in 80ms
can you tracert on your mighty servers? I have a feeling you will, surprisingly, find that it doesn't work there.... actually

Asbestoser's Avatar


Asbestoser
07.09.2013 , 04:22 PM | #10
Tracing route to 159.153.72.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 12 ms 11 ms 16 ms ppp91-76-176-1.pppoe.mtu-net.ru [91.76.176.1]
3 * * * Request timed out.
4 16 ms 15 ms 15 ms a197-crs-1-be1-53.msk.stream-internet.net [212.1
88.1.113]
5 36 ms 36 ms 36 ms 212.188.2.37
6 36 ms 36 ms 36 ms 212.188.2.93
7 36 ms 36 ms 36 ms s-ljh-i1-link.telia.net [213.248.72.237]
8 36 ms 36 ms 36 ms s-b2-link.telia.net [80.91.252.182]
9 36 ms 36 ms 35 ms s-bb2-link.telia.net [80.91.246.234]
10 82 ms 59 ms 164 ms hbg-bb2-link.telia.net [213.155.135.32]
11 66 ms 66 ms 71 ms ldn-bb2-link.telia.net [80.91.247.213]
12 83 ms 84 ms 145 ms dln-b1-link.telia.net [213.155.136.121]
13 80 ms 80 ms 79 ms bioware-ic-147167-dln-b3.c.telia.net [80.239.192
.82]
14 83 ms 86 ms 87 ms 159.153.72.252

Trace complete.