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Redeem an official Game Product Registration Code

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Redeem an official Game Product Registration Code
First BioWare Post First BioWare Post

Vitalick's Avatar

12.21.2011 , 10:36 AM | #1
So, my code is accepted or not?

Still waiting for start to play... Some body calling this pre-order

Genma's Avatar

12.21.2011 , 10:48 AM | #2
Having the same issue, got a "pre-order" standard version from a friend last night (Amazon), entered the code from the mail I got and now the game shows as bought and in my origin games, however, it shows as "unreleased". Now I'm even more worried about this: according to that FAQ, we won't be able to play after tomorrow unless we enter the product key... but I won't get the physical product for a looong time (friend lives in another state).

What to do?

Vitalick's Avatar

12.21.2011 , 11:18 AM | #3
A lot of troubles from "no support". As you can see i entered my code but cant understand accepted this code or not. Same thing: game will arrive to me only after 7-14 days but i dont know what means this "unreleased". I pre-ordered game, got my code from email, entered it... and code was accepted but cant subscribe without PRODUCT CODE what was already entered by me???

i purchased game and just want to play, how long i must wait?

Xaryell's Avatar

12.21.2011 , 12:20 PM | #4 This is the last staff post in this thread.  
Hi guys,

If you are getting an error in the launcher indicating that there is no active subscription on your account, please see here for the required steps needed to rectify this issue.

I hope this answers your question.

Xaryell | BioWare Customer Service Forum Support

Vitalick's Avatar

12.21.2011 , 03:20 PM | #5

Hi =) I saw this post and also few other what regard to this topic. But as you can see on my screens in post 1 my code does not check boxed. So:
1-Create a SWTOR account if you have not created one
2-Fill out your contact information
3-Set up minimum 3 - maximum 5 security questions to protect your SWTOR account
4-Redeem an official Game Product Registration Code (This is different from your Pre-Order Code. Your Product Registration Code is the code tied to the official Game.)
5-Sign up for a recurring subscription or enter a Pre-Paid Game Time Code.
I entered my code (step 4) and site accepted it and identify my game version. But check box not checked. So i cant finish 4 step and 5 step is inactive for me. It is system issue or some thing. I posted ticket but i think i dont get answer 5 days minimum

Vitalick's Avatar

12.21.2011 , 03:54 PM | #6
Support answered on my ticket But same again: looks like they dont interested in screen shots of my problem. I ENTERED PRODUCT CODE site accepted it but this step is not finished (i wonder why). So i cant go to next step and still cant play

Klecster's Avatar

12.21.2011 , 03:57 PM | #7
All I have from Origin is my "pre-order" code. When I try to enter it again, it says already used. I'm stuck too.

bobmcbo's Avatar

12.21.2011 , 04:03 PM | #8
pre-ordered standard version. still no code. looks like my early game access didn't get me ahead of non preordering players after all
.never forget

Klecster's Avatar

12.21.2011 , 04:04 PM | #9
Wish they would mention where the code comes from with EA/Origin. Its not the one on the Origin software.

kozzzzzzy's Avatar

12.21.2011 , 04:07 PM | #10
Rockjaw on twitter just told me they are working on the problem.