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cartel coins :The code has an incorrect format

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
cartel coins :The code has an incorrect format
First BioWare Post First BioWare Post

astrobearx's Avatar

06.18.2013 , 11:02 PM | #1
ok i brought a 2400 cartel coin off this website here

and i receive a 16 digit code that cant be redeem

please help

Rankyn's Avatar

06.19.2013 , 12:43 AM | #2
Did you put in the dashes or just the letters & numbers?

Are you absolutely 100% positively beyond the shadow of a doubt certain that you typed it correctly?

Beesodd's Avatar

06.19.2013 , 03:26 AM | #3 This is the last staff post in this thread.  
Hi astrobearx,

Some cards are in a 16-digit format. As Rankyn states, please double check that you have typed everything correctly. If it still doesn't work, please contact CS.

As I understand it the codes that some players are having issues with are the 10-digit walmart codes, which are separate.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

astrobearx's Avatar

06.19.2013 , 05:30 AM | #4
yup i typed it in both with the dash and without it

it still doesnt work