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APAC Guild Bank Restoration


DaftVaduhhh

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This is something that hasn't been covered in the existing threads, and I am currently getting the run around from your CS team on.

 

We have chosen to move from the AU PvP (MDN) to The Harbinger (PvE), along with many other APAC guilds to keep our population in one place instead of having history repeat itself.

 

Does this mean we have forfeited our rights to a guild bank restoration? Given the fluid nature of the current transfer process, are we still required to have completely disbanded our guild in order for this to be approved?

 

I refer to the following post in regards to guild bank restoration:

 

http://www.swtor.com/community/showthread.php?p=4569281#post4569281

 

I don't think I'm going to be the only frustrated APAC player if we leave a sinking ship to find we need to drop up to 60 million credits to cover our moving costs.

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I would love to know this too. As a GM I was rather angry when I received an email this morning (a day after transfers opened go figure) about the transfers and too check out the FAQ (which have been updated since the last time I looked which was the 2nd when it went on about Contacting Customer Service to re-establish the Guild Bank and Guild Bank tabs.) and well I must say this paragraph...

 

Please be aware that if you choose to transfer prior to the automatic transfers, while you can take your items from your Guild Bank and add them to your own inventory, your Guild Bank itself will not be transferred. Customer Service will not be able to grant or restore Guild Banks, or any lost items.

 

... was like a kick to the gut.

 

We got all of our items and credits out and disbanded the guilds on Dalborra yesterday (would have been nice to have gotten that email even a day before the transfer), reformed the guild as it said and have put in a ticket etc and too get that email this morning and read the new FAQs was just painful.

 

I tried to be prepared for my guild so our move was a smooth on our end as possible by asking questions on the forum and so on but with out of date FAQs that were provided and not a lot of official information it was like moving blind...

 

Time to go mend my wounds and move on.

Edited by Greywatcher
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  • 2 months later...

Hey there,

 

I am a co-Guild Master of <Legit> on The Harbinger,

 

<Legit> transferred over to The Harbinger via the free transfers then proceeded to ticket for a guild bank refund. We had 4 tabs which is equivalent to about 8 million credits worth of materials. Our response was to wait for consolidation and ticket again.

 

After consolidation and submitting yet another ticket, we were unceremoniously pointed at the policies implemented after we transferred. You have provided this service time and time again to other APAC guilds. As I linked below a rival MMO is providing a paid for service for guilds choosing to leave their service, your own customer service isn’t even allowing guilds to pay for their guild to be transferred when servers are consolidated and players are forced to leave a their origin server, https://us.battle.net/support/en/art...d-services-faq.

 

I submitted over 6 tickets explaining that the information we had when we transferred was that Bioware/EA would give us a refund. Customer Service then responded by saying that because we "chose to move early", we couldn't get it refunded.

 

All players and guilds on the APAC Servers were given free transfers so we had a choice of where to move - emails to individuals and posts in the forums were used by EA/Bioware to encourage this early move. It was only AFTER this period of player movement that the new policies were enacted. No information about losing rights and privileges were provided to the community.

 

After more probing I was informed by Customer Service that I was using information from the initial transfers to the APAC servers from 2012... I don't understand how they can even justify using that as an excuse as they hadn't given us any information on what the new policies were, or that new policies would affect us if we chose to use the free transfers.

 

So yet again I'm at a loss as to why they won't provide a guild bank, the way customer service has been going it's almost as if they want the game to die.

 

I provided current information at the time, I was Guildmaster of the guild, the guild had a guild bank, I ticketed as per the policy and then received no help.

To add insult to injury, this is not a 'Standard Rule' that Bioware/EA has enacted. In fact they are selecting Guilds seemingly at random, onto which these 'new rules' apply. A guild I am acquainted with <Beyond Redemption> has received their guild bank using the exact same policy, I even have links to confirm that they did receive their guild tabs and a completely different response to what we have received. The Guild Master linked https://www.dropbox.com/s/ro6wfc4sc1..._04_837018.jpg and https://www.dropbox.com/s/mc11p865pl..._47_834909.jpg, which clearly shows a confirmation of a guild bank restoration. I submitted a ticket on the same day as <Beyond Redemption>’s Guildmaster, why did I get such a poor response? <Beyond Redemption> came from the exact same server and had very similar circumstances. Why is there no standard for all APAC guilds, you simply can’t justify different policies and actions for different guilds with the exact same circumstances.

 

Reasons to restore our Guild Bank:

We were consolidated, we were given the transfer as a means of consolidating.

We had a guild bank on our origin server.

You haven't given us our guild bank on our destination server.

You have obviously done so for other APAC guilds, why not us, were we as eligible as they were! Aren't we worth your time?

At the time your policies and available information allowed for a guild bank refund.

We were not provided any information to suggest that we wouldn't be eligible if we moved using the transfers.

You gave us the choice to move and then consolidated if we moved to a server that wasn't where you consolidated what was the point of allowing us to move other than to con guilds? (Sorry for the use of Con but unfortunately it is sickeningly accurate.)

 

Reasons for not restoring Guild Bank from Customer Support have Provided me:

New Policies (were not available at transfer time.)

Using Old Policies (were the most recent at transfer time.)

Chose to Transfer Early (Invalid as explained above.)

 

Not good enough, there hasn’t been a single decent reason provided as to why a Guild Bank refund shouldn’t be provided. Customer service are simply just giving us the run-around at this point. The way that Customer Service has treated some APAC guilds as I’ve seen others posting on the forums with the same problems, is infuriating, I’m asking for Customer Service to honour the agreement of the terms available at the times of the transfer.

 

I apologise if I come off offensive or insulting, I’m trying to create some equality of the service that all the APAC transferred guilds are receiving, there is no reason to treat some better than others. At this point, I'd rather deal with Jagex and their 1 billion account security questions worked into every pve, pvp and levelling event ever conceived as long as they can provide proper support (I really love SWTOR, but jeez what are the customer support team actually doing!?).

 

I don't need to be told ticketing frequently regarding the same issue could be considered an abuse of the customer support system, I need the customer support system to work and not be unfair, biased and slack.

 

If anybody has any information on how to contact a higher level of customer support to get a Guild bank refunded please message me or reply to my post. Additionally if anybody knows Darren from Customer Support, please send him my way!

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If anybody has any information on how to contact a higher level of customer support to get a Guild bank refunded please message me or reply to my post. Additionally if anybody knows Darren from Customer Support, please send him my way!

 

PM Eric.... IMO.

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If anybody has any information on how to contact a higher level of customer support to get a Guild bank refunded please message me or reply to my post. Additionally if anybody knows Darren from Customer Support, please send him my way!

PM Eric.... IMO.

Eric knows Darren?

Edited by DaftVaduhhh
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Eric knows Darren?

 

Eric is your Community Manager. If you have an issue that is stalled in Customer Support, Eric may be able to help you resolve it or clarify for you the issues holding resolution up.

 

If you don't want to discuss it with Eric.. then you are left with escalation through the CS chain of command. Something, honestly IMO, Eric can expedite for you since the issue represents an issue for more then just one guild...and hence IS a Community level issue.

Edited by Andryah
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Eric is your Community Manager. If you have an issue that is stalled in Customer Support, Eric may be able to help you resolve it or clarify for you the issues holding resolution up.

 

If you don't want to discuss it with Eric.. then you are left with escalation through the CS chain of command. Something, honestly IMO, Eric can expedite for you since the issue represents an issue for more then just one guild...and hence IS a Community level issue.

So if I talk to Eric, he'll put me through to Darren? Will it be done quickidy quick?

 

In all seriousness, I think Darren was Courtney, or Amber, or Eric on a sugar high. :eek:

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With this dismissive and pejorative attitude.. I'm coming to the conclusion there may be other issues between you and CS here.

I'm just having a laugh dude, they helped me out pretty promptly, and then got an e-mail from BW HQ that left a few others high and dry with no notice.

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