How I got pwned by BioWare OR a REAL reason to unsub

Thing is though... we have an extremely valuable and rare list of in game items.. all miraculously listed on the GTN at the same time, coupled with an alleged emergency exit of the country that precluded even logging into the game to clear the high value items from the GTN, coupled with customer support saying there are no logs of those items having been listed by that player on that account on the GTN.

So.. without attacking the OPs character or honesty in any way.... let me just expore with you that you are are making a giant leap of faith on behalf of a player you do not know, and condemning customer service.

Objectivity TUXs... none of us here know enough about what did/did-not happen to make any judgment on support or lack of it. None of us will ever know enough details to know who is in the wrong here. All we have is what the OP tells us... but you know what... what he does tell us makes for pause for the rest of us.. because it's just extreme enough to have been fabricated for all we know... OR NOT fabricated for all we know.

If Bioware would like to come in and clarify, they're welcome to Andryah. I'm taking the report as factual until I hear anything to the contrary because I know, first hand, how terrible their customer service is.

I have a friend in-game who has been waiting for over a week for a reply on his ticket and I myself have experienced just how terrible they are. I have had a bugged "report" from the first server mergers that blinks every flipping time I log in or switch character. All of my tickets on the issue were supposedly "escalated", only to never hear another freaking thing on. The customer service department is HORRIBLE in my experience.

But, you know they won't come in and clarify. Why? They have no right to -- they cannot divulge information reguarding a third party.

What doesn't make sense, and what further fuels my disbelief -- the OP has yet to respond to the obvious flaw I pointed out.

If the items were removed because of a 30-day limit, CS would say that. They would not claim there are no logs -- they would just say they do not restore items.

IF CS is saying there are no logs -- then he is lying about having the items in the first place, or there is a really bad bug affecting only him.


I've had items restored.
Our raid did Golden Fury and was unable to loot the boss. Within 3-4 days, a GM started up a chat with our raid leader, and they awarded everyone the proper loot/comms via in-game mail.

Whether or not he's being truthful/accurate, the customer service is terrible. I've had some good experiences, but there have been plenty that have been handled absolutely pathetically! Perhaps he's mistaken, perhaps he's right, perhaps he's lying - no matter the case, Bioware has earned their reputation with me, and my initial reaction is to believe the customer over Customer Services ability to resolve jack.

Whether or not he's being truthful/accurate, the customer service is terrible. I've had some good experiences, but there have been plenty that have been handled absolutely pathetically! Perhaps he's mistaken, perhaps he's right, perhaps he's lying - no matter the case, Bioware has earned their reputation with me, and my initial reaction is to believe the customer over Customer Services ability to resolve jack.

If Bioware would like to come in and clarify, they're welcome to Andryah. I'm taking the report as factual until I hear anything to the contrary because I know, first hand, how terrible their customer service is.

I have a friend in-game who has been waiting for over a week for a reply on his ticket and I myself have experienced just how terrible they are. I have had a bugged "report" from the first server mergers that blinks every flipping time I log in or switch character. All of my tickets on the issue were supposedly "escalated", only to never hear another freaking thing on. The customer service department is HORRIBLE in my experience.

Your concerns about customers service and personal experiences are fine as far as I am concerned. You are entitled to express them. And come on.. you know Bioware cannot clarify anything in public in the forum about any customers account... so that statement by you was not even sincere IMO.

Piggy backing on an unverifiable, and quite significant to the point of being reasonably questioned before taking as fact from a stranger, is unwarranted IMO. That's what you did.. you piggy backed to take a shot. You were taking a shot at CS on the hearsay of someone you do not know. Which is very different then expressing concerns based on your own experience.

I hope the OP gets the situation resovled.. given there is something to actually resolve. The whole thing with customer service responding to players on lost items IS they have to be able to look up a log to support the claim.. NOT just take a players word for it. And to look up a log, you must be able to provide them accurate information so they can look it up. For all we know.. the OP gave them wrong information which resulted in no log being able to be retreived. If it's genuinely a mistake by customer support and the OP believes this to be true.. appealing should resolve the matter.

When I returned and logged to finally checkout Makeb and 2.1 features ALL my stuff up on GTN was GONE, wiped, erased, extinct. This included a Korrealis, Life day bundle, evented rare stuff, over 15k CC worth of CM stuffs, very rare world drops. Net loss of all this stuff is worth around 150kk credits in current Red Eclipse GTN prices.

Clearly, all Support had to say is 'yeah, right, we wipe all your mails after 30 days. SORRY. We can't restore your Korrealis coz we don't have logs to prove you ever had it. Hope you enjoy SWTOR'.

About me: played since early access, upgraded to Deluxe and then CE, spent tons of cash and always supported BioWare through this project.

Yeah, Makeb is nothing compared to previous planets, yeah cat ppl is rubbish, yeah barbershop is robbery in plain daylight. etc. etc. But each time I paid, saying 'ok, if that's necessary for them to keep this game going, sure'.

Then, over a month ago, I left for an urgent and lengthy trip to a remote country. When I returned and logged to finally checkout Makeb and 2.1 features ALL my stuff up on GTN was GONE, wiped, erased, extinct. This included a Korrealis, Life day bundle, evented rare stuff, over 15k CC worth of CM stuffs, very rare world drops. Net loss of all this stuff is worth around 150kk credits in current Red Eclipse GTN prices.

Clearly, all Support had to say is 'yeah, right, we wipe all your mails after 30 days. SORRY. We can't restore your Korrealis coz we don't have logs to prove you ever had it. Hope you enjoy SWTOR'.