What is the point of my $15 a month?

This game is F2P. They are going to nickel and dime you every chance they get, even if you are a subscriber.

You have the right to complain. What does it gain you though.. to complain?

It's not like Bioware is going to stop everything they are doing and put their best 25 people on your complaint just so you stop complaining.

While some people complain just to vent.. others actually think complaining means the developers will drop everything and do what you complain about.

Some complain because they want validation to their complaints and want to gather a posse around a complaint.

Some people are just complainers.. about just about everything.

For some.. complaining makes it worse for themselves.. since they feed off their own complaints...the more they complain.. the madder they get and the more they hate the game.

TL;DR: complaining does not make the game better.

this sums up the maturity of gamers very well

Seems to me there were a crapton of complaints about the lack of a group finder tool at one point...

There still are.

There is also no evidence that complaints on the forum moved them to put group finder functionality in. It was probably on their list of things to add, before they even launched.

Most product teams (regardless of product) listen to constructive feedback, they work their bug report database, they read and review suggestions for game improvements and changes, they assemble and use alfpha beta play test teams. They read forum based complaints for sure.. but even you would I think agree that many such complaints are worthy of some salt and nothing else.

I've been on the inside of business that deals with customer feedback and complaints on products. Irrational and corner case complaints are generally discarded as just that.. irrational, or corner cases. You can't address irrational and you cannot please 100% of your customers.. so corner cases are admired only for what they are.

There still are.

There is also no evidence that complaints on the forum moved them to put group finder functionality in. It was probably on their list of things to add, before they even launched.

Most product teams (regardless of product) listen to constructive feedback, they work their bug report database, they read and review suggestions for improvements and changes, they assemble and use alpha and beta play test teams. They read forum based complaints for sure.. but even you would I think agree that many such complaints are worthy of some salt and nothing else.

I've been on the inside of business that deals with customer feedback and complaints on products. Irrational and corner case complaints are generally discarded as just that.. irrational, or corner cases. You can't address irrational and you cannot please 100% of your customers.. so corner cases are admired only for what they are.

This is all true. What I NEED is a PVP system that works and isn't broken. They are not satisfying this need.

I am entitled to a working PVP system. "We'll fix it when we can" is not sufficient.

I used to be the same way. It's $15.... it's worth the price of 2 meals at a fast food joint. It's a no-brainer. Well, that was before the PVP system became so completely broken and horked up. The problem now is that I can get more enjoyment from a couple of mushroom and swiss burgers than I can from the game. And after having played this game non-stop since December 16th, 2011... that's somewhat heartbreaking to say.

Oh well...

I keep hearing about new features being added like a new race and a barbershop, but they are not included in my subscription? My $15 a month is paying for you to develop these new fun features, so they should be included. It really makes me feel ripped off because $15 a month is a lot more than $0 a month. The cartel market should purely be for things that you haven't been developing to add to the game. The cartel market should be for only free to play people to have to use. My $15 a month should include any new races because we are paying you to develop them. So I don't get why you are nickle and diming us when we are paying you $15 a month. I could understand if our subscription was $5 a month, but it is $15 and my $15 a month includes any new races and any simple barbershop features in World of Warcraft. Please consider that we as subscribers are paying you to develop all these new fun things. And if we have to pay extra for fun then why are we paying the big amount of $15 a month?

I've been on the inside of business that deals with customer feedback and complaints on products. Irrational and corner case complaints are generally discarded as just that.. irrational, or corner cases. You can't address irrational and you cannot please 100% of your customers.. so corner cases are admired only for what they are.