Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Repair patching issue

First BioWare Post First BioWare Post

Kromley's Avatar


Kromley
04.26.2013 , 09:46 AM | #1
I have done all the suggestions ive read in other threads to fix this repair patching issue and nothing has helped. I have been having this issue since the new patch and basically since the patch went live i havent been able to log in. I tried reinstalling but then it freezes on me when its installing. Anyone or hopefully someone here on customer service can help me figure out what the problem is. Thanks!

Cerimon's Avatar


Cerimon
04.26.2013 , 11:09 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi Kromley,

Please first try restarting in Safe Mode with Networking, and see how that goes. If you still have difficulty then please download and run the game installer, choosing to reinstall the game at the same location. If you continue to have an issue please let us know exactly what happens (repair loop, stalling etc.) and we will assist further.

Thanks.

Cerimon | BioWare Customer Service - Forum Support

Kromley's Avatar


Kromley
04.26.2013 , 06:49 PM | #3
Did all that and its Still doing the same

OwenBrooks's Avatar


OwenBrooks
04.26.2013 , 07:01 PM | #4
Two things just to be certain there isn't an underlaying file issue

Windows key + R type cmd (push enter)

Then run the following

chkdsk c: /f (push enter) - also do the drive letter if not installed on c drive

sfc /scannow (push enter) this checks windows files

Kromley's Avatar


Kromley
04.27.2013 , 03:28 PM | #5
did the scan thing and pretty much everything.. still having same issues even in safe mode

OwenBrooks's Avatar


OwenBrooks
04.27.2013 , 05:17 PM | #6
Can you goto the log folder in the game folder and post the latest log up here in spoiler tags

May not help but it will show what is happening hopefully, when you say its freezing is the program freezing ? or it just stops and you close it ?

Kromley's Avatar


Kromley
04.28.2013 , 02:55 AM | #7
this was the last time i tried...
2013-04-27 00:14:22 INFO File info: launcher.exe size=3872440, created=4/26/2013 6:27:51, accessed=4/27/2013 0:14:19, written=4/1/2013 16:10:16
2013-04-27 00:14:22 INFO -----------------------------(300)-----------------------------
2013-04-27 00:14:25 INFO SpecsHash=0.0
2013-04-27 00:14:25 INFO Starting patcher patch
2013-04-27 00:14:25 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 00:14:26 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-27 00:14:26 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-04-27 00:14:26 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-04-27 00:14:27 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-27 00:14:27 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-04-27 00:14:27 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-27 00:14:27 INFO ManifestState=Complete: patcher, current=64/upcoming=-1/required=64
2013-04-27 00:14:27 INFO Patch completed normally (patcher)
2013-04-27 00:14:27 INFO Patching end
2013-04-27 00:14:27 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 00:14:27 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-27 00:14:27 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-04-27 00:14:27 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-04-27 00:14:27 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-27 00:14:27 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-04-27 00:14:27 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-27 00:14:27 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-04-27 00:14:27 INFO Patch completed normally (eualas)
2013-04-27 00:14:27 INFO Patching end
2013-04-27 00:14:43 INFO User logs in.
2013-04-27 00:14:43 INFO Retrieving patch notes for environment [swtor]
2013-04-27 00:14:43 INFO Using environment.name [swtor], productName [retailclient]
2013-04-27 00:14:43 INFO showStreamSelectionIfNecessary, we have decided to: GoStraightToSSN
2013-04-27 00:14:44 INFO Using environment.name [swtor], productName [retailclient]
2013-04-27 00:14:44 INFO currentPatchingMode, changing from undefined [undefined] to: SSN
2013-04-27 00:14:44 INFO Chosen environment is swtor
2013-04-27 00:14:44 INFO Starting patch of product retailclient_swtor
2013-04-27 00:14:44 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 00:14:44 INFO Manifest Loaded: retailclient_swtor, current=96/upcoming=-1/required=96
2013-04-27 00:14:44 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-04-27 00:14:44 INFO ManifestState=Dependency: retailclient_swtor, current=96/upcoming=-1/required=96
2013-04-27 00:14:44 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 00:14:44 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-04-27 00:14:44 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-04-27 00:14:44 INFO This environment patches assets.
2013-04-27 00:14:44 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-04-27 00:14:44 INFO ManifestState=Dependency: retailclient_swtor, current=96/upcoming=-1/required=96
2013-04-27 00:14:44 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 00:14:44 INFO Manifest Loaded: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-04-27 00:14:44 INFO ManifestState=Download: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-04-27 00:14:44 INFO Download: http://127.0.0.1:49586/app/download.solidconfig (127.0.0.1 )
2013-04-27 00:14:44 INFO Download: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg (4.27.13.253 8.26.215.126 4.27.3.254 )
2013-04-27 00:14:45 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 00:14:45 INFO Download Checking: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 00:14:45 INFO Patching group: assets_swtor_main -1->114
2013-04-27 00:14:45 INFO Patching file: assets_swtor_main -1->0
2013-04-27 00:14:45 INFO Recognized assets_swtor_main version 0
2013-04-27 00:17:22 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 00:17:22 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z01 (4.27.13.253 8.26.215.126 4.27.3.254 )
2013-04-27 00:17:28 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z02 (4.27.13.253 8.26.215.126 4.27.3.254 )
2013-04-27 00:17:32 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z04 (4.27.13.253 8.26.215.126 4.27.3.254 )
2013-04-27 00:17:42 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z05 (204.160.124.126 8.27.82.126 8.27.83.126 )
2013-04-27 00:17:50 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z07 (204.160.124.126 8.27.82.126 8.27.83.254 )
2013-04-27 00:17:54 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z08 (204.160.124.126 8.27.82.126 8.27.83.254 )
2013-04-27 00:17:59 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 00:17:59 INFO ManifestState=Patch: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-04-27 04:33:09 INFO File info: launcher.exe size=3872440, created=4/26/2013 6:27:51, accessed=4/27/2013 0:14:19, written=4/1/2013 16:10:16
2013-04-27 04:33:09 INFO -----------------------------(300)-----------------------------
2013-04-27 04:33:30 INFO SpecsHash=1609888283.423919240
2013-04-27 04:33:31 ERROR Promos Error: Timeout
2013-04-27 04:33:31 INFO Starting patcher patch
2013-04-27 04:33:32 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 04:33:33 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-27 04:33:33 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-04-27 04:33:33 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-04-27 04:33:34 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-27 04:33:34 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-04-27 04:33:34 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-27 04:33:34 INFO ManifestState=Complete: patcher, current=64/upcoming=-1/required=64
2013-04-27 04:33:34 INFO Patch completed normally (patcher)
2013-04-27 04:33:34 INFO Patching end
2013-04-27 04:33:34 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 04:33:34 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-27 04:33:34 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-04-27 04:33:34 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-04-27 04:33:34 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-27 04:33:34 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-04-27 04:33:34 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-27 04:33:34 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-04-27 04:33:34 INFO Patch completed normally (eualas)
2013-04-27 04:33:34 INFO Patching end
2013-04-27 04:33:57 INFO User logs in.
2013-04-27 04:33:57 INFO Retrieving patch notes for environment [swtor]
2013-04-27 04:33:57 INFO Using environment.name [swtor], productName [retailclient]
2013-04-27 04:33:57 INFO showStreamSelectionIfNecessary, we have decided to: GoStraightToSSN
2013-04-27 04:33:57 INFO Using environment.name [swtor], productName [retailclient]
2013-04-27 04:33:57 INFO Chosen environment is swtor
2013-04-27 04:33:58 INFO Starting patch of product retailclient_swtor
2013-04-27 04:33:58 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 04:33:58 INFO Manifest Loaded: retailclient_swtor, current=96/upcoming=-1/required=96
2013-04-27 04:33:58 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-04-27 04:33:58 INFO ManifestState=Dependency: retailclient_swtor, current=96/upcoming=-1/required=96
2013-04-27 04:33:58 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 04:33:58 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-04-27 04:33:58 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-04-27 04:33:58 INFO This environment patches assets.
2013-04-27 04:33:58 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-04-27 04:33:58 INFO ManifestState=Dependency: retailclient_swtor, current=96/upcoming=-1/required=96
2013-04-27 04:33:58 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 04:33:58 INFO Manifest Loaded: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-04-27 04:33:58 INFO ManifestState=Download: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-04-27 04:33:58 INFO Download: http://127.0.0.1:50313/app/download.solidconfig (127.0.0.1 )
2013-04-27 04:33:58 INFO Download: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg (8.27.83.126 204.160.124.126 4.27.13.253 )
2013-04-27 04:33:59 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 04:33:59 INFO Download Checking: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 04:33:59 INFO Patching group: assets_swtor_main -1->114
2013-04-27 04:33:59 INFO Patching file: assets_swtor_main -1->0
2013-04-27 04:33:59 INFO Recognized assets_swtor_main version 0
2013-04-27 04:38:12 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 04:38:13 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z01 (204.160.124.126 8.26.215.126 8.27.83.254 )
2013-04-27 04:38:15 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z02 (204.160.124.126 8.26.215.126 8.27.83.254 )
2013-04-27 04:38:21 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z03 (204.160.124.126 8.26.215.126 8.27.83.254 )
2013-04-27 04:38:29 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z04 (204.160.124.126 8.26.215.126 8.27.83.254 )
2013-04-27 04:38:34 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z05 (204.160.124.126 8.26.215.126 8.27.83.254 )
2013-04-27 04:38:46 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z06 (204.160.124.126 8.26.215.126 8.27.83.254 )
2013-04-27 04:38:48 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z07 (204.160.124.126 8.26.215.126 8.27.83.254 )
2013-04-27 04:38:51 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z08 (204.160.124.126 8.26.215.126 8.27.83.254 )
2013-04-27 04:38:53 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 04:38:53 INFO ManifestState=Patch: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-04-27 14:14:49 INFO File info: launcher.exe size=3872440, created=4/26/2013 6:27:51, accessed=4/27/2013 0:14:19, written=4/1/2013 16:10:16
2013-04-27 14:14:49 INFO -----------------------------(300)-----------------------------
2013-04-27 14:14:53 INFO SpecsHash=1609888283.423919240
2013-04-27 14:14:54 INFO Starting patcher patch
2013-04-27 14:14:54 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 14:14:54 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-27 14:14:54 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-04-27 14:14:54 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-04-27 14:14:54 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-27 14:14:54 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-04-27 14:14:54 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-27 14:14:54 INFO ManifestState=Complete: patcher, current=64/upcoming=-1/required=64
2013-04-27 14:14:54 INFO Patch completed normally (patcher)
2013-04-27 14:14:54 INFO Patching end
2013-04-27 14:14:54 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 14:14:54 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-27 14:14:54 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-04-27 14:14:54 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-04-27 14:14:55 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-27 14:14:55 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-04-27 14:14:55 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-27 14:14:55 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-04-27 14:14:55 INFO Patch completed normally (eualas)
2013-04-27 14:14:55 INFO Patching end
2013-04-27 14:15:18 INFO User logs in.
2013-04-27 14:15:19 INFO Retrieving patch notes for environment [swtor]
2013-04-27 14:15:19 INFO Using environment.name [swtor], productName [retailclient]
2013-04-27 14:15:19 INFO showStreamSelectionIfNecessary, we have decided to: GoStraightToSSN
2013-04-27 14:15:19 INFO Using environment.name [swtor], productName [retailclient]
2013-04-27 14:15:19 INFO Chosen environment is swtor
2013-04-27 14:15:19 INFO Starting patch of product retailclient_swtor
2013-04-27 14:15:19 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 14:15:20 INFO Manifest Loaded: retailclient_swtor, current=96/upcoming=-1/required=96
2013-04-27 14:15:20 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-04-27 14:15:20 INFO ManifestState=Dependency: retailclient_swtor, current=96/upcoming=-1/required=96
2013-04-27 14:15:20 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 14:15:20 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-04-27 14:15:20 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-04-27 14:15:20 INFO This environment patches assets.
2013-04-27 14:15:20 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-04-27 14:15:20 INFO ManifestState=Dependency: retailclient_swtor, current=96/upcoming=-1/required=96
2013-04-27 14:15:20 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-27 14:15:20 INFO Manifest Loaded: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-04-27 14:15:20 INFO ManifestState=Download: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-04-27 14:15:20 INFO Download: http://127.0.0.1:49253/app/download.solidconfig (127.0.0.1 )
2013-04-27 14:15:20 INFO Download: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg (8.254.59.126 4.27.3.254 8.27.81.254 )
2013-04-27 14:15:20 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 14:15:20 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 14:15:21 INFO Download Checking: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 14:15:21 INFO Patching group: assets_swtor_main -1->114
2013-04-27 14:15:21 INFO Patching file: assets_swtor_main -1->0
2013-04-27 14:15:21 INFO Recognized assets_swtor_main version 0
2013-04-27 14:19:25 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 14:19:26 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z01 (4.27.13.253 204.160.124.126 4.27.3.254 )
2013-04-27 14:19:28 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z02 (4.27.13.253 204.160.124.126 4.27.3.254 )
2013-04-27 14:19:32 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z03 (4.27.13.253 204.160.124.126 4.27.3.254 )
2013-04-27 14:19:34 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z04 (4.27.13.253 204.160.124.126 4.27.3.254 )
2013-04-27 14:19:39 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z05 (4.27.13.253 204.160.124.126 4.27.3.254 )
2013-04-27 14:19:41 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z06 (4.27.13.253 204.160.124.126 4.27.3.254 )
2013-04-27 14:19:46 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z07 (4.27.13.253 204.160.124.126 4.27.3.254 )
2013-04-27 14:19:48 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-04-27 14:19:48 INFO ManifestState=Patch: assets_swtor_main, current=-1/upcoming=-1/required=114

OwenBrooks's Avatar


OwenBrooks
04.28.2013 , 03:13 AM | #8
How odd no errors at all , just to check with the above steps

You have the latest 32bit Java installed ?

Have you gone into the folder and deleted any patch folders including ones like patch 1-60 etc and tried to download again ?

Thkd's Avatar


Thkd
04.28.2013 , 04:30 AM | #9
Email address removed - CS Forum Team I am also having this issue I tried all the usual tricks. I even did U-U-D-D-L-R-L-R-B-A select, start. still no love I spend more time trying to get this game working than I do playing it . You guys should pay my Comcast bill all I do is download and patch =(
420

Kromley's Avatar


Kromley
04.29.2013 , 10:11 AM | #10
Quote: Originally Posted by OwenBrooks View Post
How odd no errors at all , just to check with the above steps

You have the latest 32bit Java installed ?

Have you gone into the folder and deleted any patch folders including ones like patch 1-60 etc and tried to download again ?
Yes done all that and still not able to finish the download. Even updated the java and hoped that was it but didn't fix it.