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Launcher freezing on repair

STAR WARS: The Old Republic > English > Customer Service
Launcher freezing on repair
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ChewyYui's Avatar


ChewyYui
04.24.2013 , 10:38 PM | #1
When downloading the latest patch, I had to repair. During the installation of the repair cycle, it freezes. I have re-loaded the launcher and restarted my Computer with no effect.

Latest launcher log

Code:
2013-04-25 04:28:04 INFO File info: launcher.exe size=3872440, created=7/26/2012 19:54:2, accessed=4/25/2013 4:20:41, written=4/1/2013 16:10:16
2013-04-25 04:28:04 INFO -----------------------------(-60)-----------------------------
2013-04-25 04:28:09 INFO SpecsHash=1948351795.3611728378
2013-04-25 04:28:10 INFO Starting patcher patch
2013-04-25 04:28:10 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-25 04:28:10 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-04-25 04:28:11 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-25 04:28:11 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-04-25 04:28:11 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-25 04:28:11 INFO ManifestState=Complete: patcher, current=64/upcoming=-1/required=64
2013-04-25 04:28:11 INFO Patch completed normally (patcher)
2013-04-25 04:28:11 INFO Patching end
2013-04-25 04:28:11 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-25 04:28:11 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-04-25 04:28:11 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-25 04:28:11 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-04-25 04:28:11 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-25 04:28:11 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-04-25 04:28:11 INFO Patch completed normally (eualas)
2013-04-25 04:28:11 INFO Patching end
2013-04-25 04:28:16 INFO User logs in.
2013-04-25 04:28:16 INFO Retrieving patch notes for environment [swtor]
2013-04-25 04:28:17 INFO Using environment.name [swtor], productName [retailclient]
2013-04-25 04:28:17 INFO showStreamSelectionIfNecessary, we have decided to: GoStraightToSSN
2013-04-25 04:28:17 INFO Using environment.name [swtor], productName [retailclient]
2013-04-25 04:28:17 INFO Chosen environment is swtor
2013-04-25 04:28:17 INFO Starting patch of product retailclient_swtor
2013-04-25 04:28:17 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-25 04:28:17 INFO Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2013-04-25 04:28:17 INFO Manifest Loaded: retailclient_swtor, current=94/upcoming=-1/required=96
2013-04-25 04:28:17 INFO Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2013-04-25 04:28:17 INFO ManifestState=Dependency: retailclient_swtor, current=94/upcoming=-1/required=96
2013-04-25 04:28:17 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-25 04:28:17 INFO Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2013-04-25 04:28:18 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-04-25 04:28:18 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-04-25 04:28:18 INFO This environment patches assets.
2013-04-25 04:28:18 INFO Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2013-04-25 04:28:18 INFO ManifestState=Dependency: retailclient_swtor, current=94/upcoming=-1/required=96
2013-04-25 04:28:18 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-25 04:28:18 INFO Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2013-04-25 04:28:18 INFO Manifest Loaded: assets_swtor_main, current=112/upcoming=-1/required=114
2013-04-25 04:28:18 INFO ManifestState=Download: assets_swtor_main, current=112/upcoming=-1/required=114
2013-04-25 04:28:18 INFO Download: http://127.0.0.1:51853/app/download.solidconfig (127.0.0.1 )
2013-04-25 04:28:18 INFO Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_112to113.solidpkg (192.221.126.254 )
2013-04-25 04:28:19 INFO Download Creating: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_112to113.solidpkg
2013-04-25 04:28:19 INFO Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_112to113.solidpkg
2013-04-25 04:28:19 INFO Patching group: assets_swtor_main 112->114
2013-04-25 04:28:19 INFO Patching file:  assets_swtor_main 112->113
2013-04-25 04:28:19 INFO Recognized assets_swtor_main version 113
2013-04-25 04:28:19 INFO Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_112to113.solidpkg
2013-04-25 04:28:19 INFO Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_112to113/assets_swtor_main_112to113.z01 (192.221.126.254 )
2013-04-25 04:28:26 INFO Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_112to113/assets_swtor_main_112to113.zip (192.221.126.254 )
2013-04-25 04:28:26 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_112to113.solidpkg
2013-04-25 04:28:26 INFO ManifestState=Patch: assets_swtor_main, current=112/upcoming=-1/required=114
2013-04-25 04:28:31 ERROR Corrupt Source detected in F:Program Files (x86)Star Wars-The Old RepublicAssets/swtor_main_anim_humanoid_bfab_1.tor (http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest) (e5)
2013-04-25 04:28:31 ERROR File info: size=326130715, created=1/4/2013 17:14:18, accessed=4/25/2013 4:24:25, written=11/5/2011 2:15:48
2013-04-25 04:28:31 INFO Patch Complete assets_swtor_main, current=112/upcoming=-1/required=114
2013-04-25 04:28:31 INFO General Patch manifest state error in retailclient_swtor (e209)
2013-04-25 04:28:31 INFO General Patch manifest state error in retailclient_swtor (e209)
2013-04-25 04:28:31 ERROR Fetch Manifest Failure: General Failure
2013-04-25 04:28:31 INFO Patching end
2013-04-25 04:28:31 ERROR ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2013-04-25 04:28:35 INFO Scanning and repairing... this could take 20 minutes or more.
2013-04-25 04:28:35 INFO Verifying retailclient_swtor:false
2013-04-25 04:28:36 INFO Verify completed scan 0
2013-04-25 04:28:36 INFO Verifying movies_en_us:false
2013-04-25 04:28:53 INFO Verify completed scan 1
2013-04-25 04:28:53 INFO Verifying assets_swtor_main:false
2013-04-25 04:30:50 INFO Verify completed scan 2
2013-04-25 04:30:50 INFO Repairing Assets/assets_swtor_main_version.txt,Assets/swtor_main_anim_humanoid_bfab_1.tor,Assets/swtor_main_anim_humanoid_bfns_1.tor,Assets/swtor_main_anim_misc_1.tor,Assets/swtor_main_area_makeb_1.tor,Assets/swtor_main_area_open_worlds_1.tor,Assets/swtor_main_areadat_1.tor,Assets/swtor_main_areadat_epsilon_1.tor,Assets/swtor_main_art_creature_b_1.tor,Assets/swtor_main_art_dynamic_cape_1.tor,Assets/swtor_main_art_dynamic_chest_1.tor,Assets/swtor_main_art_dynamic_chest_tight_1.tor,Assets/swtor_main_art_dynamic_hand_1.tor,Assets/swtor_main_art_dynamic_head_1.tor,Assets/swtor_main_art_dynamic_lower_1.tor,Assets/swtor_main_art_fx_1.tor,Assets/swtor_main_art_misc_1.tor,Assets/swtor_main_art_vehicle_1.tor,Assets/swtor_main_art_weapon_1.tor,Assets/swtor_main_art_zed_1.tor,Assets/swtor_main_bnk_audio_1.tor,Assets/swtor_main_bnk_audiodata_1.tor in http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2013-04-25 04:30:50 INFO Repairing assets_swtor_main
2013-04-25 04:30:50 INFO ManifestState=GetManifest: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-04-25 04:30:50 INFO Manifest Loaded: assets_swtor_main, current=112/upcoming=-1/required=114
2013-04-25 04:30:50 INFO ManifestState=Download: assets_swtor_main, current=112/upcoming=-1/required=114
2013-04-25 04:30:50 INFO Download: http://127.0.0.1:51853/app/download.solidconfig (127.0.0.1 )
2013-04-25 04:30:50 INFO Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg (192.221.126.254 )
2013-04-25 04:30:51 INFO Download Creating: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg
2013-04-25 04:30:51 INFO Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg
2013-04-25 04:30:51 INFO Patching group: assets_swtor_main -1->114
2013-04-25 04:30:51 INFO Patching file:  assets_swtor_main -1->0
2013-04-25 04:30:51 INFO Recognized assets_swtor_main version 0
2013-04-25 04:30:51 INFO Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg
2013-04-25 04:30:51 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg
2013-04-25 04:30:51 INFO ManifestState=Patch: assets_swtor_main, current=112/upcoming=-1/required=114
2013-04-25 04:30:51 INFO Download Creating: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg
2013-04-25 04:30:51 INFO Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg
2013-04-25 04:30:51 INFO Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg
2013-04-25 04:31:40 INFO Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg
2013-04-25 04:31:40 INFO Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.z04 (192.221.126.254 )
2013-04-25 04:31:41 INFO Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0/assets_swtor_main_-1to0.z06 (192.221.126.254 )
2013-04-25 04:31:42 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_-1to0.solidpkg
2013-04-25 04:31:42 INFO ManifestState=Patch: assets_swtor_main, current=112/upcoming=-1/required=114
2013-04-25 04:36:59 INFO Closed launcher
The Progenitor - The Alteric Legacy - Kira-chan

ChewyYui's Avatar


ChewyYui
04.25.2013 , 04:35 AM | #2
Bump.
The Progenitor - The Alteric Legacy - Kira-chan

Beesodd's Avatar


Beesodd
04.25.2013 , 04:38 AM | #3 Click here to go to the next staff post in this thread. Next  
Hi ChewyYui,

Please try restarting in Safe Mode with Networking, and see if the repair "takes" this time. Another step to try is to download and run a copy of the game setup file (available here) and see if the problem persists.

Thanks.

Beesodd | BioWare Customer Service - Forum Support

LordSektorius's Avatar


LordSektorius
04.25.2013 , 04:46 AM | #4
goodluck, but they've been that useless reply (to me) for hours now.

Beesodd's Avatar


Beesodd
04.25.2013 , 04:59 AM | #5 Click here to go to the next staff post in this thread. Next  
Hi LordSektorius,

Please make a backup first, as a precautionary measure, and then delete the following files in your main game directory:
  1. "Patch" folder
  2. "Patcher_-1toXX" or similar folders
  3. "assets_swtor_XXX_XXX" or similar folders (do not delete the folder named "Assets")
  4. "Patcher.version" file

They may not all be present, and it's ok if that's the case. Then try to patch again.

Edit: In addition to the above, please ensure that your Windows is up to date, including the optional updates such as .NET Framework and Visual C++ features. Please update your Java too, as this can occasionally be a relevant factor with launcher issues.

Beesodd | BioWare Customer Service - Forum Support

ChewyYui's Avatar


ChewyYui
04.25.2013 , 05:43 AM | #6
I tried patching in Safe Mode with networking and updating the launcher download thing. neither has worked, and I still have the same issue
The Progenitor - The Alteric Legacy - Kira-chan

Beesodd's Avatar


Beesodd
04.25.2013 , 05:45 AM | #7 Click here to go to the next staff post in this thread. Next  
I'm sorry to hear that. In that case, please try the steps listed further down that are addressed to LordSektorius.

Beesodd | BioWare Customer Service - Forum Support

ChewyYui's Avatar


ChewyYui
04.25.2013 , 06:10 AM | #8
Still no luck. I'm not sure exactly what the issue is, but I think it is broken files in the main game, not with the patch.

If there is nothing you can think to of to help, would it be a good idea to re-install the game?
The Progenitor - The Alteric Legacy - Kira-chan

Beesodd's Avatar


Beesodd
04.25.2013 , 06:13 AM | #9 Click here to go to the next staff post in this thread. Next  
A reinstall may help alright. However, if you have another machine present which has a working copy of the game, copything this over would be an easy and expedient way around this.

Another thing that might help, if you have multiple hard drives, is to move the install to a different drive and reinstall there.

Beesodd | BioWare Customer Service - Forum Support

SithVeritas's Avatar


SithVeritas
04.25.2013 , 06:21 AM | #10
Quote: Originally Posted by Beesodd View Post
A reinstall may help alright. However, if you have another machine present which has a working copy of the game, copything this over would be an easy and expedient way around this.

Another thing that might help, if you have multiple hard drives, is to move the install to a different drive, and reinstall there.
Any of you maybe wanna reply in the dozen or so threads about the same latency issue?