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Patch Times - no longer showing timezones

STAR WARS: The Old Republic > English > General Discussion
Patch Times - no longer showing timezones
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Thaed's Avatar


Thaed
03.26.2013 , 01:47 AM | #21
Quote: Originally Posted by Przemo_No View Post
While I sympathize with APAC players "bad feelings about servers closure", I cannot do the same for those who cannot simply do some basic maths on time zones for maintenance periods.

What are you being taught at schools guys?
Believe it or not, many of us don't regularly deal with having to know different time zones. Myself, I'm constantly forgetting which time zone is which and how many hours I have to add or subtract. It's more along the lines of "what's 5 + or - between 9 to 11". Add in that Bioware often takes the servers down earlier than they state, things can get confusing.

I'd rather not have to go to a third party site when I want to know what the GMT is and I don't have space in my head to cram in something that's barely relevant every 2 weeks, so it was nice to have all of the times stated in the maintenance times post.
Selkath.com: You'll never find a more pleasant hive of honey and friendship.

winterau's Avatar


winterau
03.26.2013 , 01:57 AM | #22
Quote: Originally Posted by EricMusco View Post
This is a great question! We looked at how we were handling our maintenance messaging and decided a couple of things. The number one goal of the messaging was to have someone be able to look at it and quickly discern what was happening and when.

The problem with our old maintenance messaging is that it was very convoluted, just a bunch of information overload. Although I can appreciate how nice it is to have a lot of timezones listed, it creates more opportunities for us to mess up or for someone to read it incorrectly.

We feel that most players should be fairly quickly able to convert the time out of PDT and GMT to discern maintenance times.

I hope that answers your question on why we made the change.
This is another example of

"It is cheaper for us to do it this way, so we are doing it this way"

Fantastic customer service once again! If you think most players should be able to fairly quickly convert the time out of PDT and GMT, how about you quickly convert it for them?

I mean, it wouldn't be so bad if your "scheduled" maintenance was at all regular and scheduled, but when you move the maintenance around to whenever you feel like it (really, is it scheduled when you decide to do it the morning of the same day?), it gets harder.

Really though, it is obvious that Bioware are all just about minimising costs now before the slow decline and shuttering of all the servers.
Bioware you need to resolve the Oceanic server issues:
http://www.swtor.com/community/showthread.php?p=5313961
Stop ignoring your customers!

Antispiral's Avatar


Antispiral
03.26.2013 , 02:00 AM | #23
Quote: Originally Posted by EricMusco View Post
This is a great question! We looked at how we were handling our maintenance messaging and decided a couple of things. The number one goal of the messaging was to have someone be able to look at it and quickly discern what was happening and when.

The problem with our old maintenance messaging is that it was very convoluted, just a bunch of information overload. Although I can appreciate how nice it is to have a lot of timezones listed, it creates more opportunities for us to mess up or for someone to read it incorrectly.

We feel that most players should be fairly quickly able to convert the time out of PDT and GMT to discern maintenance times.

I hope that answers your question on why we made the change.
It was not an information overload. It provided valuable information that was easily accessible. Removing it is just laziness and reflects poorly on Bioware and EA. It's not that hard to get the times for a few time zones and post those up.

Jinsali's Avatar


Jinsali
03.26.2013 , 02:32 AM | #24
Quote: Originally Posted by JohnnyGatt View Post
This is why ...
BioWare are closing down Asia-Pacific servers of SWTOR. I just found this news on Google+ and I must say, I think it's shocking that BioWare would not listen to the suggestions made and would instead opt to close down the Australian servers completely. This will force me, and other Australian and New Zealand players, back to the laggy experience we put up with when the game first came out in the US and did not yet have Oceanic servers.

To make it even worse, names that we had secured on original servers are now gone, forcing us all to now change our SWTOR identities. I understand that other players had to change their names as well when the server merges took place, but older veteran players at least had the opportunity to keep their identities if they had active accounts. We are now going to be limited to hyphenated weird names because of the massive populations on the US servers.

Being an avid PvP player, the 200+ ping is going to be completely unacceptable and won't allow me to be competitive.

This is one massive nail in the coffin for Oceanic players.

One of the three Asia-Pacific servers has a more than satisfactory population and a simple merge of all Oceanic players to that most populated server would solve the issues that BioWare have.



Fans suggested several ways to address the problem, with BioWare eventually opting to remove the servers altogether. Musco says the studio will need to update the Free Character Transfer System in order to cater for recent game updates, as well as the forthcoming 2.0 update and Rise of the Hutt Cartel expansion pack, so it may be some time before the transfer is completed.

Once those issues are addressed, players on APAC servers will be offered Free Character Transfers to the buzzing North American servers of the same gameplay type. “Mastar Dar’Nala (PvP) will transfer to The Bastion (PvP), Gav Daragon (RP-PvE) will transfer to Begeren Colony (RP-PvE), and Dalborra (PvE) will transfer to The Harbinger (PvE),” the community post reads.
You know what the annoying thing about all this is for me and probably a few others as well.

Last year when i started playing, the guild I was in was on a NA server, then they opened the APAC servers. Because most of them had started prior to febuary/march they got offered free transfers to APAC. I didn't and had to start from fresh again. My old characters were merged into Harbinger and it was as dead as a dodo during Aus prime time. Most I saw in fleet at 730pm Sydney time was 20 ppl.

Now they are throwing us all back there...great thinking.

Jinsali's Avatar


Jinsali
03.26.2013 , 02:35 AM | #25
Quote: Originally Posted by Przemo_No View Post
While I sympathize with APAC players "bad feelings about servers closure", I cannot do the same for those who cannot simply do some basic maths on time zones for maintenance periods.

What are you being taught at schools guys?
Sorry I play an online game so I don;t have to think. You pay me my standard $AUD75 an hour, then I'll think. I pay a subscription for that and its a standard part of customer service that has been in place for over 12 months without any issues whatsoever. Now all of a sudden, it's information overload for the players???

DefiantFall's Avatar


DefiantFall
03.26.2013 , 04:10 AM | #26
It really does show how they have lost interested in loyal Asia-Pacific subbers. Can't even tell us what time the server has to shut down now we have to check up on it, thanks for the support EA can you pay me back for all the cartel coins I have bought? :P

[Rise Of The Phoenix] [Fall Of The Phoenix]
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Darkheyr's Avatar


Darkheyr
03.26.2013 , 04:13 AM | #27
Quote:
We feel that most players should be fairly quickly able to convert the time out of PDT and GMT to discern maintenance times.
Considering your own lack of success at correctly converting timezones I find that statement unbelievably hilarious. I'm not bothering to trust the times on the german forum anymore anyway, but that statement here is more than just a little cheap.

Glzmo's Avatar


Glzmo
03.26.2013 , 04:15 AM | #28
Quote: Originally Posted by EricMusco View Post
This is a great question! We looked at how we were handling our maintenance messaging and decided a couple of things. The number one goal of the messaging was to have someone be able to look at it and quickly discern what was happening and when.

The problem with our old maintenance messaging is that it was very convoluted, just a bunch of information overload. Although I can appreciate how nice it is to have a lot of timezones listed, it creates more opportunities for us to mess up or for someone to read it incorrectly.

We feel that most players should be fairly quickly able to convert the time out of PDT and GMT to discern maintenance times.

I hope that answers your question on why we made the change.
Couldn't you change it to only display the timezone set in the account's settings when logged in (at least on the launcher), and if not logged in it would display the GMT/PDT?

DuckimusPrime's Avatar


DuckimusPrime
03.26.2013 , 04:20 AM | #29
Quote: Originally Posted by Darkheyr View Post
Considering your own lack of success at correctly converting timezones I find that statement unbelievably hilarious. I'm not bothering to trust the times on the german forum anymore anyway, but that statement here is more than just a little cheap.
This. Bioware themselves were constantly failing at converting the timezones. And having the maintenance occuring at times that didn't align with what they had informed everyone of.

Now they can just claim that the customers have stuffed up their conversions around day saving times.

Tachenko_Yuri's Avatar


Tachenko_Yuri
03.26.2013 , 04:21 AM | #30
If I log in and find maintenance in progress, oh well, I come back later.

If it's still downtime I'll come back in later again. Rinse and repeat till servers are back on.

It's not like if people can addicted to this sort of games.

Oh,wait..