Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

APAC players getting refunds on the Expansion

STAR WARS: The Old Republic > English > General Discussion
APAC players getting refunds on the Expansion

Obirayy's Avatar


Obirayy
03.25.2013 , 04:07 PM | #1
Ok so they are shutting down the APAC server and no longer providing a server for us which means a lot of us are quitting the game(i mean ALOT!) and have no use for the expansion we preordered. So I'm making this thread to ask for a refund for all the APAC players who have unsubbed because bioware screwed us over.
Mum: you need to get a life.
Me: but I've already got 10!

<Two Girls One Cup>

annabethchase's Avatar


annabethchase
03.25.2013 , 04:08 PM | #2
Join another server. I'm sure they will offer a merge.
"Rossum Eponine" & assorted other characters

chuixupu's Avatar


chuixupu
03.25.2013 , 04:12 PM | #3
Quote: Originally Posted by annabethchase View Post
Join another server. I'm sure they will offer a merge.
They are offering transfers to US servers. However, that means they're going to have ping from hell.

I'm not sure why they can't just merge the APAC servers and offer the *option* to transfer off. Other than saving money by just closing them all, of course. The went through the trouble of getting APAC servers in the first place.
Wardens of Fate / Alea Iacta Est
The Tarkus Legacy ~ The Harbinger/Jedi Covenant

Andryah's Avatar


Andryah
03.25.2013 , 04:29 PM | #4
Quote: Originally Posted by chuixupu View Post
The went through the trouble of getting APAC servers in the first place.
That was their actual mistake IMO. They tried to appeal to APAC customers with localization, but they failed to recognize there was no sustainable market for SWTOR on localized servers.

They should IMO, refund the Expansion purchase to anyone who submits a request and IS an actual APAC account. And then they should tag that account and if it ever wants the expansion later on... they pay full price (no subscriber discount).... because you can't have it both ways IMO.
sayonara SWTOR. I will miss the game, I will miss many players, I will NOT miss being lied to and deceived. I will not miss rookie level mistakes of epic proportions.

Obirayy's Avatar


Obirayy
03.25.2013 , 04:30 PM | #5
Either way they were well aware of the amount of people who were going to unsub by making this decision and also knowing that they wouldn't play the expansion. So I'm sure they have prepared to give refunds to those people or have been prepared to tell them to go **** themselves
Mum: you need to get a life.
Me: but I've already got 10!

<Two Girls One Cup>

Skodan's Avatar


Skodan
03.25.2013 , 04:34 PM | #6
Quote: Originally Posted by chuixupu View Post
They are offering transfers to US servers. However, that means they're going to have ping from hell.

I'm not sure why they can't just merge the APAC servers and offer the *option* to transfer off. Other than saving money by just closing them all, of course. The went through the trouble of getting APAC servers in the first place.
they explained why they arent merging them here
Quote: Originally Posted by EricMusco View Post
Hey everyone,

To clarify a bit more about this decision. We did previously ask what folks on the forums would like to do as an APAC solution and some, but not all, offered up the solution of merging all APAC into one. The other option on the table was to merge APAC into the NA servers. When we discussed the options internally we looked to address everyone’s primary issues with APAC, low populations were creating a less than optimal game experience.

We went and looked at what current server populations looked like across all of APAC and to put it simply, even merging all of APAC together into one server would not solve the population problems. Even with that solution you would still see long queue times for things like Warzones and Group Finder. It was because of this that we decided that moving APAC into the NA servers was the best option.

One thing to note is that there is no catchall solution here. If we move APAC to NA some folks will see increased latency, but they will have healthy server populations and can remain on their chosen server types. If we merge everyone into one APAC server, latency will remain in place but the current population issues will exist and players will lose their preferred server type. Leaving things as they are leaves all of the current issues in place without a solution at all. This is one of the reasons getting the plan out to you folks took so long, we had to think long and hard about all of the implications of our decision.

-eric
so if they offered the merge to a single apac server and the optional transfers, there would be even less people
The Goa'uld Legacy Level 50 on Jedi Covenant (previously Canderous Ordo)
Imperial Entanglements
Less Imperial Entanglements
Check out LIE and IE: Galaxy Wide Casual Social Guilds

chuixupu's Avatar


chuixupu
03.25.2013 , 04:38 PM | #7
Quote: Originally Posted by Andryah View Post
That was their actual mistake IMO. They tried to appeal to APAC customers with localization, but they failed to recognize there was no sustainable market for SWTOR on localized servers.
At the time that they did it, the US servers were overflowing with APAC people. If you were on the Harbinger, Jek'Jek Tar or the other PVP one, you probably remember all the fighting going on between US and Aussies and how excited people were to get their APAC servers. They made a great gesture to APAC players by giving them a better playing experience. Maybe they acted a bit too soon, same with the fact that they opened with way too many servers in the first place. Overly optimistic, I guess. Remember, they planned on this game actually retaining millions of subscriptions. So now they have the APAC servers. Now, maybe I just don't realize how ridiculously expensive keeping one open is, but it just doesn't seem like leaving one open and closing two would be so horrible. Give people the option to stay or go, rather than force them to go. Maybe the vast majority of APAC players really do prefer high pop to low ping, that too, I have no data on.

Quote:
They should IMO, refund the Expansion purchase to anyone who submits a request and IS an actual APAC account. And then they should tag that account and if it ever wants the expansion later on... they pay full price (no subscriber discount).... because you can't have it both ways IMO.
Fair enough, I guess. Though who knows when they'll actually make this move, it could be long after Makeb is launched.


Quote: Originally Posted by Skodan View Post
they explained why they arent merging them here
Yes, I read that. I just don't entirely agree it's the best option.


Quote:
so if they offered the merge to a single apac server and the optional transfers, there would be even less people
Depends on how many people actually want higher population versus a tight community and better server latency.
That's why I said, give them the choice.
Wardens of Fate / Alea Iacta Est
The Tarkus Legacy ~ The Harbinger/Jedi Covenant

ArrA's Avatar


ArrA
03.25.2013 , 04:41 PM | #8
Merging APAC to NA servers means a lot (I mean A LOT) of us are coming back.

ChuangTzu's Avatar


ChuangTzu
03.25.2013 , 04:52 PM | #9
I'll take the refund thanks!
"Words are for conveying ideas, but when the ideas are understood, you forget the words. How I would love to talk to someone who's forgotten all the words!" Chuang Tzu

rickochey's Avatar


rickochey
03.25.2013 , 06:27 PM | #10
Quote: Originally Posted by ArrA View Post
Merging APAC to NA servers means a lot (I mean A LOT) of us are coming back.
and a lot of us our leaving and want a refund, k thnx bye. There are other MMOs that care about ALL of their player base but this is not one of them, not enough money coming out of the APAC pockets compared to american and EU.
Bessy . . .