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re ticket 8395391 - guild name issue

STAR WARS: The Old Republic > English > Customer Service
re ticket 8395391 - guild name issue
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Cyanothis's Avatar


Cyanothis
03.21.2013 , 03:52 AM | #1
with the greatest of respect -

do the CSR team actually bother to read the tickets or just take a guess at the meaning of them? The issue we have is that we are trying to create a "new" guild using the name that we lost during the server merges to another guild with the same name.

That guild has subsequently changed their name to something else meaning the name should be available - but it isnt.

My question, as per the ticket is:

1) Why isn the name available?
2) how do we get this fixed?

Unfortunately the answer given in the ticket was basically go look at the online help re guilds. The issue here is not covered by those topics which is why I raised the ticket.

Please can you advise on the issue.

Thanks.
Tilia - Vanguard Tank
Officer - Unrelenting - The Red Eclipse

Beesodd's Avatar


Beesodd
03.21.2013 , 04:27 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi Cyanothis,

I'm sorry that your response was unsatisfactory. However, looking into the details of the ticket, it looks like the guild name you're looking for is taken by an active guild.

Perhaps the name was snapped by by another guild after the original one you referred to changed their name.

Sorry again, and I hope this clarifies things.

Beesodd | BioWare Customer Service - Forum Support

Cyanothis's Avatar


Cyanothis
03.21.2013 , 04:42 AM | #3
thanks for taking the time to look at this.

I dont suppose there is anyway of being told the character name of the guild leader as a /who search reveals nothing in game.

Our quest to recover our name continues for a while longer i guess :s
Tilia - Vanguard Tank
Officer - Unrelenting - The Red Eclipse

Beesodd's Avatar


Beesodd
03.21.2013 , 04:56 AM | #4 This is the last staff post in this thread.  
Unfortunately, I can't provide those details.

If might be worth searching to see if there's a website for the new guild, and see if there's any puclicly-visible info there.

Thanks, and sorry I can't do more.

Beesodd | BioWare Customer Service - Forum Support