Display Name Only Log In - Update 2 - Coming April 2, 2013

The german and the french Players are paying the same price for getting forum information, and writing down suggestions for the game there

2. Class customership is not really suitable for the european customers

And calling the localization an error is probably the most egocentric thing I have read in a while.

So are all other european customers, but they don't get their own forum.

I never called localization of game mistake, only forums. Because it's not only reason for people to complain, but also either makes communication so much harder(have to check and reply on 3 diferent forums), or as in current case, makes one forum primary while all others recieve less attention.

Oh boy, look, you people turned yet another thread into "omg we want translations" argument. No more.
Over and out.

So every time I have to answer a security question now, I will have to check my email and copy-paste a code?
That is a major annoyance for me, as everytime I restart my PC the game and the website ask for a security question.
Please tell me, that that is not true!

This leaves two questions open for me:

1. How do you determine "changed location" ? before I got a authenticator, I was prompted my security question every day I logged in, simply cause my ISP hands me a different IP every day. The chance, that I will ever reuse the same IP is very low, even though I am always using the same computer. I would obviously not be pleased, if I would have to wait for a mail and enter some security code very single day in the future. Or is this security measure void, if there is an authenticator used ?

2. Since this information is obviously important enough that the security chief does post himself, how long will it take to get this information translated into the two other languages, that this forum supports ? (This time it is not "just before the weekend")

Oh and on a side note... Maybe I am just not getting the joke or it is lost in translation, but if I were making fun of customers, who are weary about security issues, by comparing them with a hysterical duck, my boss would likely lock me up in the companies basement and deny me any access to public channels.. .and he would do right.

This apparently is issue many players will have, so I'm really hoping for some reasonable reply(meaning not "I'm sorry but you'll have to suck it up and deal with email or authenticator").


Also.

Oh, come on, everyone should have at least one 'unsafe' email for such things.

Is there anything being developed that will merge multiple licenses into one account?

The names I had to select for the other accounts aren't necessarily as easy to remember.

Do you know where Security Keys are for sale in the EU and/or generally outside of the US? As far as I'm aware, Security Keys are not currently for sale outside of the US.

Perhaps Mr. Philip_BW could help with this?

Considering how many people asked pretty much the same question in various different guises of language, the use of Mr. YellowDuck was warranted. Yellow ducks are adorable, but real ducks are the most terrifying things to be behold. Would have rather he used "Generic SWTOR Player #7789"?

*peck*

Maybe Mr. Phillip_BW talks to his yellow bathtub duck a lot, to share his security ideas and secrets.

This is a legitimate coding strategy.

My question is this:

What's with everything being duck related?

Shouldn't you be getting all your Jawas in a row?

I've never seen a duck round these parts till you showed up.

I bet that name is now taken in game if it wasn't already.

My brother has that problem, too. He needs to answer the security question every single time he logs in, even when he does it from the same PC. According to phone support, some accounts are bugged that way and need to answer the question every time and "they are working on it". He was told that back in June, though. Hopefully that won't mean the people that suffer from that bug will get spammed by these new security question e-mails every single time he logs into the game or forums.

My brother has that problem, too. He needs to answer the security question every single time he logs in, even when he does it from the same PC. According to phone support, some accounts are bugged that way and need to answer the question every time and "they are working on it". He was told that back in June, though. Hopefully that won't mean the people that suffer from that bug will get spammed by these new security question e-mails every single time he logs into the game or forums.

Yes, if you have a Security Key, that trumps everything else and you will not have to additionally enter an Email Security Code. ISP's that change IP address every day on their customers was taken into consideration, but sadly we can't eliminate the IP address out of the equation and still stay at a reasonable level of security within the authentication process.


Sadly the answer is not what you wanted to hear. There is a certain point where keeping security at an acceptable level has to outweigh the inconvienence - if that were not the case, we would gladly do away with passwords and their ilk without a second thought! There are bad people out there that would love to take over other peoples accounts - and our authentication system (and all its complexities) are what stops them.

Well I guess its some sort of cultural divide because its a important information and the fact that it isn't available at our language is an absolute no go and that it is entertaining can't compensate this because its not there. Well maybe we are a bit too dedicated to rules and security and things like that, you know its a Krauts thing you may have heared about it in history lessons ( don't take it too serious), but we are who we are. But if I'm not wrong than Leonalis is from Switzerland but I would blame the language just to be sure that something is to blame, because of our different understanding of how things should be done and what should be avoided like the translation of the new forum rules contains an indirect insult and the thing with the callouts was translated in a way that forbid users to interact with each other, yeah right its forbiden to answer questions.

Funny. Blizzard manages simultaneously in more than 10 languages ​​to communicate with the community and € A has trouble with a little bit more then English?

2 companies
2 ways
2 statement of income

I don't tihnk Bioware makes as much money in a year that Blizzard makes in a month right now.

Bioware may be owned by EA, but they mostly operate on their own; EA doesn't send them checks, it's the other way around.

This leaves two questions open for me:

1. How do you determine "changed location" ? before I got a authenticator, I was prompted my security question every day I logged in, simply cause my ISP hands me a different IP every day. The chance, that I will ever reuse the same IP is very low, even though I am always using the same computer. I would obviously not be pleased, if I would have to wait for a mail and enter some security code very single day in the future. Or is this security measure void, if there is an authenticator used ?

2. Since this information is obviously important enough that the security chief does post himself, how long will it take to get this information translated into the two other languages, that this forum supports ? (This time it is not "just before the weekend")

IYes, if you have a Security Key, that trumps everything else and you will not have to additionally enter an Email Security Code. ISP's that change IP address every day on their customers was taken into consideration, but sadly we can't eliminate the IP address out of the equation and still stay at a reasonable level of security within the authentication process.
For the direct question on how we determined changed location, there are many factors taken into account, and this is one of those pieces where it isn't quite straight forward to figure out for an attacker. So I'll leave the attackers with work to do...
For the side note, I'm anything but making fun of customers - my intent was to make fun of a ficticious yellow duck as an attempt to bring a bit of humour into what is otherwise a very boring topic. That and continue a theme from the previous answers to the thread from a couple of weeks ago. No offense intended!.

I'd have had to go with 'droid references and single-file bantha's, and it wouldn't have made as much sense. I'll try to pick something more Star Wars oriented for next time perhaps.