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Error trying to buy cartel coins

STAR WARS: The Old Republic > English > Customer Service
Error trying to buy cartel coins

MATTYBE's Avatar


MATTYBE
03.18.2013 , 06:47 AM | #1
Every time I try to buy the $40 cartel coins pack I get an error saying:

Youve experienced error code NU2001. This means there was either a problem processing your billing information or the transaction. If you continue to see this error please contact EA Help via the game-specific HELP link for assistance.

2 things:

1: Is there a way to fix this? (And yes, I've put in an in-game ticket)
2: You've* ... not Youve

OwenBrooks's Avatar


OwenBrooks
03.18.2013 , 06:55 AM | #2
Either try using paypal or other alternative means or you will need to phone them unfortunately to even have a chance to resolve this
http://www.swtor.com/support/helpcenter/5200 voip is cheapest option

NU2001 is a very common error across all of EAs games, very stringent anti fraud system, you could have a space out of place on your card information and it will hiccup.

some say there is a limit to number of times you can purchase and have to wait 24 hrs to see if it self resolves.

AfroSaxon's Avatar


AfroSaxon
03.18.2013 , 07:55 AM | #3
Well I have tried everything, have even called them twice at my cost, have also spoken to my bank to see if there are any blocks on my card, I still get the error. I have gone out of MY way to sort out their error and got nothing in return. Useless....fire the fool that put their payment gateway in place. Lastly I tried paypal, won't even accept this transaction.
Come on guys sort this out!

MATTYBE's Avatar


MATTYBE
03.20.2013 , 10:58 PM | #4
Thanks guys, I'll give that a go when Harbringer is back up.

KrizDaWiz's Avatar


KrizDaWiz
03.20.2013 , 11:27 PM | #5
Quote: Originally Posted by MATTYBE View Post
Every time I try to buy the $40 cartel coins pack I get an error saying:

Youve experienced error code NU2001. This means there was either a problem processing your billing information or the transaction. If you continue to see this error please contact EA Help via the game-specific HELP link for assistance.

2 things:

1: Is there a way to fix this? (And yes, I've put in an in-game ticket)
2: You've* ... not Youve
welcome to the club....paypal doesnt work either.
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