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Hello french player here !

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Drussy's Avatar


Drussy
03.13.2013 , 08:43 AM | #1
Hi everyone, I'm Druss from the french guild Phantoms on Darth Nihilus.

Today i'm here to ask something (please apologize my english) : are the french players (and germans too) paying the same price to play this game ? The answer is yes of course.

So why please do we have to wait more then 24 hours for the patchnote traduction ? Why do we see our forum falling into insults, constant complaints without any reaction from The Old Republic staff ?

Why don't we have a section on our forum for the test serveur ? Is it because no one from Bioware is going to read our comments ?

Well the main question is : after dismissing the europeans community managers are you now going to watch the european players leaving the game one by one ? What's next step ? No more traduction for the in game dialogues ? And later close europeans servers ?

Yes I love this game, I play since the beta tests and I have no doubt about my loyalty but today I'm angry, as player and particularly as customer.

Avatarless's Avatar


Avatarless
03.13.2013 , 08:44 AM | #2
Quote: Originally Posted by Drussy View Post
Hi everyone, I'm Druss from the french guild Phantoms on Darth Nihilus.

Today i'm here to ask something (please apologize my english) : are the french players (and germans too) paying the same price to play this game ? The answer is yes of course.

So why please do we have to wait more then 12 hours for the patchnote traduction ? Why do we see our forum falling into insults, constant complaints without any reaction from The Old Republic staff ?

Why don't we have a section on our forum for the test serveur ? Is it because no one from Bioware is going to read our comments ?

Well the main question is : after dismissing the europeans community managers are you now going to watch the european players leaving the game one by one ? What's next step ? No more traduction for the in game dialogues ? And later close europeans servers ?

Yes I love this game, I play since the beta tests and I have no doubt about my loyalty but today I'm angry, as player and particularly as customer.
Bonjour!

Actually that sounds a lot like our forums too.

Etheric's Avatar


Etheric
03.13.2013 , 08:49 AM | #3
Quote: Originally Posted by Drussy View Post
Hi everyone, I'm Druss from the french guild Phantoms on Darth Nihilus.

Today i'm here to ask something (please apologize my english) : are the french players (and germans too) paying the same price to play this game ? The answer is yes of course.

So why please do we have to wait more then 12 hours for the patchnote traduction ? Why do we see our forum falling into insults, constant complaints without any reaction from The Old Republic staff ?

Why don't we have a section on our forum for the test serveur ? Is it because no one from Bioware is going to read our comments ?

Well the main question is : after dismissing the europeans community managers are you now going to watch the european players leaving the game one by one ? What's next step ? No more traduction for the in game dialogues ? And later close europeans servers ?

Yes I love this game, I play since the beta tests and I have no doubt about my loyalty but today I'm angry, as player and particularly as customer.
Sorry for what your going through. I hope you get an answer.

Neglience's Avatar


Neglience
03.13.2013 , 08:55 AM | #4
Quote: Originally Posted by Drussy View Post
Hi everyone, I'm Druss from the french guild Phantoms on Darth Nihilus.

Today i'm here to ask something (please apologize my english) : are the french players (and germans too) paying the same price to play this game ? The answer is yes of course.

So why please do we have to wait more then 12 hours for the patchnote traduction ? Why do we see our forum falling into insults, constant complaints without any reaction from The Old Republic staff ?

Why don't we have a section on our forum for the test serveur ? Is it because no one from Bioware is going to read our comments ?

Well the main question is : after dismissing the europeans community managers are you now going to watch the european players leaving the game one by one ? What's next step ? No more traduction for the in game dialogues ? And later close europeans servers ?

Yes I love this game, I play since the beta tests and I have no doubt about my loyalty but today I'm angry, as player and particularly as customer.
the answer is easy : they dont give a s*** on the european community. since release we ask that they move the maintenance to another time. their answer is moving the maintenance to a even more bad time for players outside the us. so if they dont care about this, why should they have any interest in the other things we want/write/argue. thats why they fired the whole cs-europe team

Alavastre's Avatar


Alavastre
03.13.2013 , 09:27 AM | #5
You're going to have to deal with the fact that this game is created for the North American audience. That is the main player base, and the main source of revenue. Likewise, if it was flipped, and the main player base was in Europe then we would be the ones complaining.

If you want feedback, you want it in your biggest market. And if you are to spend a lot of money, you want to spend that money in your biggest market. I can only imagine how annoying it is, but it's something we all will have to live with going forward.
Timid men prefer the calm of despotism to the tempestuous sea of Liberty. Thomas Jefferson

EricMusco's Avatar


EricMusco
03.13.2013 , 10:06 AM | #6 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Drussy View Post
Hi everyone, I'm Druss from the french guild Phantoms on Darth Nihilus.

Today i'm here to ask something (please apologize my english) : are the french players (and germans too) paying the same price to play this game ? The answer is yes of course.

So why please do we have to wait more then 12 hours for the patchnote traduction ? Why do we see our forum falling into insults, constant complaints without any reaction from The Old Republic staff ?

Why don't we have a section on our forum for the test serveur ? Is it because no one from Bioware is going to read our comments ?

Well the main question is : after dismissing the europeans community managers are you now going to watch the european players leaving the game one by one ? What's next step ? No more traduction for the in game dialogues ? And later close europeans servers ?

Yes I love this game, I play since the beta tests and I have no doubt about my loyalty but today I'm angry, as player and particularly as customer.
Hey Drussy,

I wanted to address this directly because I totally sympathize with you here and I wanted to explain what happened with our patch notes. First, I want to point to something I teased last week, that yesterday we would be making what I thought was a cool announcement about something. Unfortunately, we ran into an issue and had to delay it as I stated here:

Quote: Originally Posted by EricMusco View Post
I lied to you

We hit a small hiccup, the announcement will happen tomorrow though. Promise!

Spoiler: It is not the release date.
That hiccup? Localization. We hit an issue where we had a delay in some of our text being localized into French and German. As you surely noted yesterday, we unfortunately did not have patch notes available for 1.7.2 except in English and German. Since we had those prepared, we had no choice but to make sure that we could inform folks to what had changed, so we posted them. I completely understand your frustration with this and we have been working to get localization complete on those as fast as we can, you will see them today for sure (Amber is prepping them as I type this).

I know sometimes when issues like this arise it can make it seem like we don't care about our French and German folks but it was merely an issue in logistics and not our intent to deny you information. The only reason we held that announcement yesterday (along with some other things you will see today) is that we did not have them translated into French and German and we would not publish them until that was the case.

It will continue to be our goal to make sure that you are communicated to at the same time as your English counterparts. Thank you for bringing this up and I hope it clears up what happened yesterday and why there was a delay in you getting your localized patch notes.

-eric
Eric Musco | Community Manager
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SpearlikeAtom's Avatar


SpearlikeAtom
03.13.2013 , 10:10 AM | #7
Quote: Originally Posted by Neglience View Post
the answer is easy : they dont give a s*** on the european community. since release we ask that they move the maintenance to another time. their answer is moving the maintenance to a even more bad time for players outside the us. so if they dont care about this, why should they have any interest in the other things we want/write/argue. thats why they fired the whole cs-europe team
What sense would it make from a business point of view to piss off the larger customer base to please a smaller one?

Benfynyn's Avatar


Benfynyn
03.13.2013 , 10:14 AM | #8
Quote: Originally Posted by EricMusco View Post
The only reason we held that announcement yesterday (along with some other things you will see today) is that we did not have them translated into French and German and we would not publish them until that was the case.

So what you're saying is... it's their fault?

.
.
.
"Get them!"
Quote: Originally Posted by JovethGonzalez View Post

After some investigation, it appears that there was some miscommunication between teams and this patch note was not intended to be included in this last patch.

Kesphin's Avatar


Kesphin
03.13.2013 , 10:45 AM | #9
Thank you for your answer Eric, but you didn't answer to the main question here.

Quote: Originally Posted by Drussy View Post
Well the main question is : after dismissing the europeans community managers are you now going to watch the european players leaving the game one by one ? What's the next step ?
French and german customers need some love too. Forums are just trash, translations take ages when anyone could do it in 30 minutes ; and they are terribly wrong in some cases, ie Scum & Vilany : french translation is just insane (baseness and infamy). Google Translation?

So here's my question : What's the next step? Translation packs in Cartel Shop?

Hotwell's Avatar


Hotwell
03.13.2013 , 10:55 AM | #10
Aah, I'm not the only French here !

I posted earlier this afternoon the same questions in another part of the forums (http://www.swtor.com/fr/community/sh...d.php?t=610423).

And... I got the same incomplete response
Please, don't forget the French community (And the German one) ! Because, we really feel abandoned, and, I'm sure that's not what you want us to feel.