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Unable to retrieve patch data (311)

STAR WARS: The Old Republic > English > Customer Service
Unable to retrieve patch data (311)
First BioWare Post First BioWare Post

jgceron's Avatar


jgceron
03.12.2013 , 04:11 PM | #1
After i log into the launcher, i canīt get the patch to begin downloading as expected but i get the following message: Unable to retrieve patch data. Please check network connection (311). My internet connection is fine, so why is this hapenning? Please, help.

Bronholz's Avatar


Bronholz
03.12.2013 , 04:34 PM | #2 This is the last staff post in this thread.  
Greetings jgceron,

Thanks for contacting us.

Below are some steps that I'd like you to try:
  • Adding the launcher (launcher.exe) and the game client (swtor.exe) to the exceptions list for your Firewall/Anti-Virus.
  • Flushing your DNS cache
  • Please ensure that the Ports that the game requires have been opened on your launcher.
Thanks for your patience.
Bronholz | BioWare Customer Service – Forum Support

jgceron's Avatar


jgceron
04.10.2013 , 05:31 PM | #3
Thank you for the response. I did everything as you wrote, however, I still have the same problem. Yesterday, i managed to download the 2.0 patch using the repair installation button. But hat was after the patch actually started to download (like 7:00 pm ET) and, upon reaching 99% installation of main assets, I got again the same error message. After the repair scan was completed, it began the download of english assets. Installed up to 99%, got same error message again, clicked repair and then finished the 3rd part of the download and installation. Why is this happening?

PD: I never had this issue with patches until 1.7 or later.

jgceron's Avatar


jgceron
04.10.2013 , 08:21 PM | #4
Hope this help.


Tonight's log

2013-04-11 00:03:26 INFO File info: launcher.exe size=3872440, created=11/21/2011 21:54:58, accessed=4/4/2013 22:26:42, written=4/1/2013 16:10:16
2013-04-11 00:03:26 INFO -----------------------------(270)-----------------------------
2013-04-11 00:03:32 INFO SpecsHash=1072427496.4083766293
2013-04-11 00:03:32 INFO Starting patcher patch
2013-04-11 00:03:32 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:03:33 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-04-11 00:03:33 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-11 00:03:33 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-04-11 00:03:33 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-11 00:03:33 INFO ManifestState=Complete: patcher, current=64/upcoming=-1/required=64
2013-04-11 00:03:33 INFO Patch completed normally (patcher)
2013-04-11 00:03:33 INFO Patching end
2013-04-11 00:03:33 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:03:33 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-04-11 00:03:33 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-11 00:03:33 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-04-11 00:03:33 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-11 00:03:33 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-04-11 00:03:33 INFO Patch completed normally (eualas)
2013-04-11 00:03:33 INFO Patching end
2013-04-11 00:03:54 INFO User logs in.
2013-04-11 00:03:55 INFO Retrieving patch notes for environment [swtor]
2013-04-11 00:03:55 INFO Using environment.name [swtor], productName [retailclient]
2013-04-11 00:03:55 INFO showStreamSelectionIfNecessary, we have decided to: GoStraightToSSN
2013-04-11 00:03:55 INFO Using environment.name [swtor], productName [retailclient]
2013-04-11 00:03:55 INFO Chosen environment is swtor
2013-04-11 00:03:55 INFO Starting patch of product retailclient_swtor
2013-04-11 00:03:55 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:03:55 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest (159.153.92.50 )
2013-04-11 00:03:55 INFO Manifest Loaded: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 00:03:55 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-04-11 00:03:55 INFO ManifestState=Dependency: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 00:03:55 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:03:55 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2013-04-11 00:03:56 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-04-11 00:03:56 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-04-11 00:03:56 INFO This environment patches assets.
2013-04-11 00:03:56 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-04-11 00:03:56 INFO ManifestState=Dependency: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 00:03:56 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:03:56 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-04-11 00:03:56 INFO Manifest Loaded: assets_swtor_main, current=111/upcoming=-1/required=111
2013-04-11 00:03:56 INFO ManifestState=Complete: assets_swtor_main, current=111/upcoming=-1/required=111
2013-04-11 00:03:56 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-04-11 00:03:56 INFO ManifestState=Dependency: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 00:03:56 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:03:56 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-04-11 00:03:56 INFO Manifest Loaded: assets_swtor_en_us, current=114/upcoming=-1/required=114
2013-04-11 00:03:56 INFO ManifestState=Complete: assets_swtor_en_us, current=114/upcoming=-1/required=114
2013-04-11 00:03:56 INFO ManifestState=Download: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 00:03:56 INFO Download: http://127.0.0.1:49288/app/download.solidconfig (127.0.0.1 )
2013-04-11 00:03:57 INFO Download: http://cdn-patch.swtor.com/patch/swt...2to93.solidpkg (8.27.148.253 )
2013-04-11 00:05:12 ERROR Download Error :Unable to download metafile (e311)
2013-04-11 00:05:12 INFO General Patch manifest state error in retailclient_swtor (e209)
2013-04-11 00:05:12 ERROR Fetch Manifest Failure: General Failure
2013-04-11 00:05:12 INFO Patching end
2013-04-11 00:05:12 ERROR ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2013-04-11 00:05:41 INFO User might exit during patching - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (311))
2013-04-11 00:05:42 INFO User confirms exit - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (311))
2013-04-11 00:05:42 INFO Closed launcher
2013-04-11 00:15:42 INFO File info: launcher.exe size=3872440, created=11/21/2011 21:54:58, accessed=4/4/2013 22:26:42, written=4/1/2013 16:10:16
2013-04-11 00:15:42 INFO -----------------------------(270)-----------------------------
2013-04-11 00:15:49 INFO SpecsHash=3175785388.2760414437
2013-04-11 00:15:49 INFO Starting patcher patch
2013-04-11 00:15:49 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:15:50 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-04-11 00:15:50 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-11 00:15:50 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-04-11 00:15:50 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-11 00:15:50 INFO ManifestState=Complete: patcher, current=64/upcoming=-1/required=64
2013-04-11 00:15:50 INFO Patch completed normally (patcher)
2013-04-11 00:15:50 INFO Patching end
2013-04-11 00:15:50 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:15:50 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-04-11 00:15:50 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-11 00:15:50 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-04-11 00:15:50 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-11 00:15:50 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-04-11 00:15:50 INFO Patch completed normally (eualas)
2013-04-11 00:15:50 INFO Patching end
2013-04-11 00:16:14 INFO User logs in.
2013-04-11 00:16:15 INFO Retrieving patch notes for environment [swtor]
2013-04-11 00:16:15 INFO Using environment.name [swtor], productName [retailclient]
2013-04-11 00:16:15 INFO showStreamSelectionIfNecessary, we have decided to: GoStraightToSSN
2013-04-11 00:16:15 INFO Using environment.name [swtor], productName [retailclient]
2013-04-11 00:16:15 INFO Chosen environment is swtor
2013-04-11 00:16:15 INFO Starting patch of product retailclient_swtor
2013-04-11 00:16:15 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:16:15 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest (159.153.92.50 )
2013-04-11 00:16:15 INFO Manifest Loaded: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 00:16:15 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-04-11 00:16:15 INFO ManifestState=Dependency: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 00:16:15 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:16:15 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2013-04-11 00:16:15 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-04-11 00:16:15 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-04-11 00:16:15 INFO This environment patches assets.
2013-04-11 00:16:15 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-04-11 00:16:15 INFO ManifestState=Dependency: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 00:16:15 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:16:15 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-04-11 00:16:16 INFO Manifest Loaded: assets_swtor_main, current=111/upcoming=-1/required=111
2013-04-11 00:16:16 INFO ManifestState=Complete: assets_swtor_main, current=111/upcoming=-1/required=111
2013-04-11 00:16:16 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-04-11 00:16:16 INFO ManifestState=Dependency: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 00:16:16 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 00:16:16 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-04-11 00:16:16 INFO Manifest Loaded: assets_swtor_en_us, current=114/upcoming=-1/required=114
2013-04-11 00:16:16 INFO ManifestState=Complete: assets_swtor_en_us, current=114/upcoming=-1/required=114
2013-04-11 00:16:16 INFO ManifestState=Download: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 00:16:16 INFO Download: http://127.0.0.1:49712/app/download.solidconfig (127.0.0.1 )
2013-04-11 00:16:17 INFO Download: http://cdn-patch.swtor.com/patch/swt...2to93.solidpkg (8.27.148.253 )
2013-04-11 00:17:12 ERROR Download Error :Unable to download metafile (e311)
2013-04-11 00:17:12 INFO General Patch manifest state error in retailclient_swtor (e209)
2013-04-11 00:17:12 ERROR Fetch Manifest Failure: General Failure
2013-04-11 00:17:12 INFO Patching end
2013-04-11 00:17:12 ERROR ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2013-04-11 00:17:16 INFO User might exit during patching - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (311))
2013-04-11 00:17:20 INFO User confirms exit - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (311))
2013-04-11 00:17:20 INFO Closed launcher
2013-04-11 01:42:35 INFO File info: launcher.exe size=3872440, created=11/21/2011 21:54:58, accessed=4/4/2013 22:26:42, written=4/1/2013 16:10:16
2013-04-11 01:42:35 INFO -----------------------------(270)-----------------------------
2013-04-11 01:42:42 INFO SpecsHash=3175785388.2760414437
2013-04-11 01:42:42 INFO Starting patcher patch
2013-04-11 01:42:42 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 01:42:42 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-04-11 01:42:42 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-11 01:42:42 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-04-11 01:42:42 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-04-11 01:42:42 INFO ManifestState=Complete: patcher, current=64/upcoming=-1/required=64
2013-04-11 01:42:42 INFO Patch completed normally (patcher)
2013-04-11 01:42:42 INFO Patching end
2013-04-11 01:42:42 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 01:42:42 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-04-11 01:42:42 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-11 01:42:42 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-04-11 01:42:42 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-04-11 01:42:42 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-04-11 01:42:42 INFO Patch completed normally (eualas)
2013-04-11 01:42:42 INFO Patching end
2013-04-11 01:43:06 INFO User logs in.
2013-04-11 01:43:06 INFO Retrieving patch notes for environment [swtor]
2013-04-11 01:43:06 INFO Using environment.name [swtor], productName [retailclient]
2013-04-11 01:43:06 INFO showStreamSelectionIfNecessary, we have decided to: GoStraightToSSN
2013-04-11 01:43:06 INFO Using environment.name [swtor], productName [retailclient]
2013-04-11 01:43:06 INFO Chosen environment is swtor
2013-04-11 01:43:06 INFO Starting patch of product retailclient_swtor
2013-04-11 01:43:06 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 01:43:07 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest (159.153.92.50 )
2013-04-11 01:43:08 INFO Manifest Loaded: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 01:43:08 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-04-11 01:43:08 INFO ManifestState=Dependency: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 01:43:08 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 01:43:08 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2013-04-11 01:43:08 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-04-11 01:43:08 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-04-11 01:43:08 INFO This environment patches assets.
2013-04-11 01:43:08 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-04-11 01:43:08 INFO ManifestState=Dependency: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 01:43:08 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 01:43:08 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-04-11 01:43:08 INFO Manifest Loaded: assets_swtor_main, current=111/upcoming=-1/required=111
2013-04-11 01:43:08 INFO ManifestState=Complete: assets_swtor_main, current=111/upcoming=-1/required=111
2013-04-11 01:43:08 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-04-11 01:43:08 INFO ManifestState=Dependency: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 01:43:08 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-04-11 01:43:08 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-04-11 01:43:09 INFO Manifest Loaded: assets_swtor_en_us, current=114/upcoming=-1/required=114
2013-04-11 01:43:09 INFO ManifestState=Complete: assets_swtor_en_us, current=114/upcoming=-1/required=114
2013-04-11 01:43:09 INFO ManifestState=Download: retailclient_swtor, current=92/upcoming=-1/required=93
2013-04-11 01:43:09 INFO Download: http://127.0.0.1:50638/app/download.solidconfig (127.0.0.1 )
2013-04-11 01:43:09 INFO Download: http://cdn-patch.swtor.com/patch/swt...2to93.solidpkg (8.27.230.126 8.27.148.253 )
2013-04-11 01:44:04 ERROR Download Error :Unable to download metafile (e311)
2013-04-11 01:44:04 INFO General Patch manifest state error in retailclient_swtor (e209)
2013-04-11 01:44:04 ERROR Fetch Manifest Failure: General Failure
2013-04-11 01:44:04 INFO Patching end
2013-04-11 01:44:04 ERROR ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2013-04-11 01:44:19 INFO User might exit during patching - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (311))
2013-04-11 01:44:21 INFO User confirms exit - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (311))
2013-04-11 01:44:21 INFO Closed launcher

OwenBrooks's Avatar


OwenBrooks
04.10.2013 , 08:24 PM | #5
Can you find a file called retailclient_swtor.version and delete it and see if that helps

This could also be a connection issue downloading the manifest itself

segami's Avatar


segami
04.24.2013 , 10:18 PM | #6
Much thanks - I was having the same problem, so I renamed the retailclient_swtor.verison to add a .old (effectively deleting it) and now the patcher is actually patching.

dasvolkmann's Avatar


dasvolkmann
06.01.2013 , 02:01 AM | #7
Since the most recent patch on 31May2013, I am unable to download it. I get the "unable to download patch error 311, check network connections." Ive gone through everything, the program is exempt in the firewall, Ive started it in admin, ive downloaded the installer again, ran the repairer, updated all my drivers, I can get on the internet and surf as usual, but it still doesnt work. Is this a general problem and I just have to wait, or is there some other things I need to tweak to keep going. Please help

OwenBrooks's Avatar


OwenBrooks
06.01.2013 , 02:17 AM | #8
Please check your host file give me a sec i'll link a microsft link to reset it

http://support.microsoft.com/kb/972034

Just run the fixit

Yud_Hei_Vav_Hei's Avatar


Yud_Hei_Vav_Hei
06.02.2013 , 08:46 AM | #9
Quote: Originally Posted by OwenBrooks View Post
Please check your host file give me a sec i'll link a microsft link to reset it

http://support.microsoft.com/kb/972034

Just run the fixit
I had the same problem too. It works now, thanks alot!! *thumbs Up*

Talerien's Avatar


Talerien
08.21.2014 , 03:16 PM | #10
I am having this issue computers in my house same issue, only change I made was allow port forwarding for tight VNC player within modem using ports 5900 and 5800, tried resetting DNS MR fix it options also did ping that was fine