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Community Team, Assemble!

First BioWare Post First BioWare Post

Defwynn's Avatar


Defwynn
02.27.2013 , 06:03 PM | #71
Nous voulons le retour de notre Community Manager !
Wir wollen unsere Community Manager zurückzukehren!

(We want to return our Community Manager!)


:jawa_evil :
Sriia - S'shka - At'ak
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Jemfisto's Avatar


Jemfisto
02.27.2013 , 06:17 PM | #72
Sup Musco, Courtney, and Amber! I already knew who you guys were because i follow you on twitter (hipster rakghoul)

Eshmael's Avatar


Eshmael
02.27.2013 , 06:17 PM | #73
Ich bin ja mal gespannt wie das mit dem Feedback wird, jetzt wo außerhalb des Supports keiner mehr Deutsch kann.
Da Ankündigungen für Patches oÄ gerne mal nur <24h vorher veröffentlicht werden, frage ich mich welches Übersetzungsbüro da so gut eingebunden wird, das wir nicht erst nachher erfahren, was gerade passiert ist.

Der deutsche TwitterAcc ist ja auch seit einigen Wochen hoffnungslos lahm.

Cilas's Avatar


Cilas
02.27.2013 , 06:23 PM | #74
Quote: Originally Posted by EricMusco View Post
Hello JPryde,

You are correct in that Antonio and Lars are no longer a part of the EU SWTOR Community Team. Due to this change you will see less communication in general in your forums than you did see previously. However, I want to stress that we will still be continually receiving feedback from both our German and French communities and addressing that feedback just as we would the English speaking community.

Just as we have in the past, we will continue to make sure that communicating all critical things such as timed promotions, maintenance announcements, etc. will still be communicated to you.

I hope that answers your questions!

-eric
Eric, I've already seen more communication in the past week than I had in the past several months. Whatever you're doing, keep it up. The community appreciates it
Cilas Vexer Gaming
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BaronV's Avatar


BaronV
02.27.2013 , 09:56 PM | #75
SWEET!

Its nice to see the human side of you guys once in awhile. And its especially heartening to know that you play the game too

As a side note I kinda feel sorry for amber... She probably has the most work dealing with player complaints about bugs, which in this game are unfortunately ENDLESS....
I used to be a Jedi like you - until I took a blaster bolt to the knee

DerTaran's Avatar


DerTaran
02.28.2013 , 01:48 AM | #76
Quote: Originally Posted by EricMusco View Post
Hello JPryde,

You are correct in that Antonio and Lars are no longer a part of the EU SWTOR Community Team. Due to this change you will see less communication in general in your forums than you did see previously. However, I want to stress that we will still be continually receiving feedback from both our German and French communities and addressing that feedback just as we would the English speaking community.

Just as we have in the past, we will continue to make sure that communicating all critical things such as timed promotions, maintenance announcements, etc. will still be communicated to you.

I hope that answers your questions!

-eric
Hi Eric

I know, you probably had no Influence on the decision to drop German and French communication, but the signal EA and BW is given to there customer base is horrible: SWTOR is dying and we (BW, EA) are not even willing to invest a bare minimum to the non US customers.
Without a German and French Language CM, I don't see any reason in keeping the foreign language sections of the forum open. If you can't read it close it, it is useless and a betrayal on your subscribers, if you are 'collecting' suggestions you are unable to read.
The hater fraction of the forum was frequently trying to convince us Fanboys that SWTOR only stays online to squeeze the last amount of money out of the product. Congratulations, you proved they are right.
From a marketing point of view, the decision to fire these people just before launching RotHC just shows that you have no confidence in the AddOn at all.
If you don't show confidence why should we?

Kind regards

Christian
B'zycon Legacy @ JAR'KAI SWORD
Turan 60 Commando; Annakami 55 Vanguard; Orotan 55 Sentinel; Taark 55 Scoundrel; Orokriste 55 Shadow
Amitha 55 Sorcerer; Fanalba17 Sniper

Nous voulons le retour de notre CM! Wir wollen unseren CM zurück! We want our CM back!

chuixupu's Avatar


chuixupu
02.28.2013 , 03:14 AM | #77
Quote: Originally Posted by DerTaran View Post
Hi Eric

I know, you probably had no Influence on the decision to drop German and French communication, but the signal EA and BW is given to there customer base is horrible: SWTOR is dying and we (BW, EA) are not even willing to invest a bare minimum to the non US customers.
Without a German and French Language CM, I don't see any reason in keeping the foreign language sections of the forum open. If you can't read it close it, it is useless and a betrayal on your subscribers, if you are 'collecting' suggestions you are unable to read.
The hater fraction of the forum was frequently trying to convince us Fanboys that SWTOR only stays online to squeeze the last amount of money out of the product. Congratulations, you proved they are right.
From a marketing point of view, the decision to fire these people just before launching RotHC just shows that you have no confidence in the AddOn at all.
If you don't show confidence why should we?

Kind regards

Christian
This is a vaild concern. Regardless of the actual state of the game and reasons for this change, it sends a very negative signal. When I saw just Joveth leaving, I didn't really worry too much, I know that people move on. But removing the EU's only communicators seems unwise. I hope that either the higher ups will reconsider these actions, or a more reassuring answer for these changes can be given.
Wardens of Fate / Alea Iacta Est
The Tarkus Legacy ~ The Harbinger/Jedi Covenant

Lord_Theodorus's Avatar


Lord_Theodorus
02.28.2013 , 04:17 AM | #78
Nous voulons le retour de notre Community Manager !
Wir wollen unsere Community Manager zurück!

(We want our Community Manager!)


Tja auch wenn das keiner mehr lesen kann... ich empfinde es als Verrat an der deutschen Community und verstehen kann ich es nicht.... die USA sind zwar der größte Markt für Comuputerspiele.... aber direkt danach kommt der deutsche Markt (immerhin ja nicht nur Deutschland, sondern auch die Schweiz und Österreich gehören definitiv dazu) und danach auch der französische.... zumindest wenn man den westlichen Markt betrachtet auf dem SWTOR angesiedelt ist. Also was soll das warum hängt ihr uns ab und warum wollt ihr unser Feedback nicht mehr.... ganz enhrlich ihr werdet die Vorschläge nicht mehr lesen und auch nicht mehr auf Fragen reagieren... da ihr mit dem englischen Forum schon genug zu tun haben werdet....

Wie wird es denn werden mit Aufstieg des Huttenkartels.... wenn man da nen komplizierten Bug hat dann kann es keiner mehr genau posten da man sich vielleicht auf Englisch gar nicht ausdürcken kann..... oder man hat gar nicht die richtigen englischen Begriffe parat um den Ort oder die Quest zu beschreiben bei der man den Bug gefunden hat, da man nen deutschen Client benutzt....


Was kommt dann jetzt als nächstes.... Einstellung der Übersetzung....spätestens dann werdet ihr NUR noch US-Spieler haben...und dann ist SWTOR gestorben.... und kein Geld merh damit zu verdienen

Lent_San's Avatar


Lent_San
02.28.2013 , 08:07 AM | #79
Quote: Originally Posted by EricMusco View Post
But overall I think you are all a bit unexcited about reading promises of new ideas and communication. So instead, we are just going to start doing stuff!
No offense, but I'll believe it when I see it.

Quote: Originally Posted by Lord_Theodorus View Post
Was kommt dann jetzt als nächstes.... Einstellung der Übersetzung....spätestens dann werdet ihr NUR noch US-Spieler haben...und dann ist SWTOR gestorben.... und kein Geld merh damit zu verdienen
Ist ja nicht so, dass sie sich um die englischsprachigen Spieler besonders gekümmert hätten. Hier pfiff auch der Wind zuletzt ordentlich durch die leeren Hallen.

Jacen_Starsolo's Avatar


Jacen_Starsolo
02.28.2013 , 09:20 AM | #80
Quote: Originally Posted by DerTaran View Post
Hi Eric

I know, you probably had no Influence on the decision to drop German and French communication, but the signal EA and BW is given to there customer base is horrible: SWTOR is dying and we (BW, EA) are not even willing to invest a bare minimum to the non US customers.
Without a German and French Language CM, I don't see any reason in keeping the foreign language sections of the forum open. If you can't read it close it, it is useless and a betrayal on your subscribers, if you are 'collecting' suggestions you are unable to read.
The hater fraction of the forum was frequently trying to convince us Fanboys that SWTOR only stays online to squeeze the last amount of money out of the product. Congratulations, you proved they are right.
From a marketing point of view, the decision to fire these people just before launching RotHC just shows that you have no confidence in the AddOn at all.
If you don't show confidence why should we?

Kind regards

Christian
They may as well close them? Then we will have multi-language posts and if they (EA/BW) can't read French or German then it won't make it better by the posts all jumbled together either. Like it's already being done. If people thought the forums were bad before, it will be heading into a hot mess soon. (Already happening)

The best thing to do is one of the whopping number of three (Eric, Courtney, and Amber) needs to go into the French and German forums and post in said language they will be there for them. Otherwise, if the three don't know a language, EA/BW should pay for their copies of Rosetta Stone and learn real fast.