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Character versioning error

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Jeeboplow's Avatar

02.14.2013 , 01:34 AM | #1
I just re-activated my account. My account was active before you went free to play and I have a level 50 character I want activated. It says under his name Character versioning error (contact customer support).

Name is Jeebo on server Prophecy of the Five

Beruthien's Avatar

02.14.2013 , 01:43 AM | #2 Click here to go to the next staff post in this thread. Next  
Greetings Jeeboplow,

We are aware of this issue and we hope to have this matter resolved shortly.

We apologize for any inconvenience caused while the issue is being worked on.

Please don't hesitate to come back to us if you have any further questions.

Beruthien| BioWare Customer Service Forum Support

SpartusTana's Avatar

02.15.2013 , 08:15 AM | #3
Just wanted to pipe in real quick.

I got this Error to go away for me.
Error 18 - Character Versioning Error

For me, the "Activate" button appeared only after I got the error. Otherwise my character would be playable, then fail a log in. With the recent patch it may have fixed this. If you're trying to consistently activate the character, try giving it 24 hours to appear as playable. When it does, give it a try with the latest patch.

If it's a character that was initially a subscribed character, then went F2P, this could also be an issue. My work around for this (and what worked for me) was this:

1. Wait 24 hours (No selecting "Activate") for your character to appear as playable.
2. Do NOT select it.
3. Quit the game and go subscribe (I know this isn't an option for most but I'm just saying what I know)
4. Log back into the game and ensure the game acknowledges you're a subscriber. (If it doesn't call customer service's billing line. The wait is long but they're very kind and helpful)
5. Attempt to load your character.

Initially mine took a good 5 minute load to get everything back to normal. It appeared that a lot was done since I last played. So depending on your situation, give it a bit to load and get your character in.

I'm sorry that this is all I can offer. I wish I knew more, but like I said, this is what worked for me. I understand that some people's characters may not appear playable after 24 hours either. This method is worth a shot though. Believe me, I know how frustrating this Error 18 is.

Good Luck Everyone,

Beesodd's Avatar

02.15.2013 , 08:19 AM | #4 This is the last staff post in this thread.  
Thank you for the post Spartus,

While we are working to clear the remaining issues from our end, hopefully your workaround will help others in the meantime.

Thank you very much.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.